Customer Service Quality Assurance

Shelby Medley RRT, RCP

*** ****** ******* **.

Tallahassee, FL 32311

919-***-**** Cell

************@***.***

Objective

Dedicated, hardworking individual that seeks a recruiter/sales/marketing

position that will utilize my expertise in customer service while meeting

consumer needs and rewarding the organization.

Qualifications & Achievements

. Healthcare Provider/Basic Life Support Provider

. Healthcare Provider/Basic Life Support Instructor

. A.A.S. Respiratory Therapy

. NC State Licensed Respiratory Therapist

. FL State Licensed Respiratory Therapist

Experience

SAVAGE entertainment, LLC

Director of Marketing, 5/2005-current

Duties include - create, develop, and ensure that all marketing materials

comply with brand standards and established business practices, manage,

organize, track and implement updated marketing assets, develop and execute

marketing promotions and materials for direct mail, digital publishing, e-

commerce, print and more, write, review and provide quality assurance for

direct marketing email messaging, provide weekly asset packets for

distribution to board members, managed 8 people, prepare and acquire

sponsorship packages, plan, organize, and host events, recruiting of

interns, staff, and affiliates, etc.

Blue Ridge Healthcare Center (SNF/Rehab)

Director of Respiratory Care, 3/2008-5/2010

Provided respiratory care to chronically ill adult patients. Responsible

for ventilator management, arterial blood gases, medication and oxygen

administration and management, tracheostomy management, CPAP/BiPAP s/u and

management, Concentrator and nebulizer s/u and management, scheduling,

quality assurance, inventory management (including routine supply

ordering), case management, departmental productivity, budgeting, payroll,

manages ~ 20 + people, marketing, recruiting, direct B2B sales, cold

calling, etc.

Feeling Great! Second Breath dba Sleep Medical Center, Inc.

Respiratory Care Manager/Compliance Officer/Marketing Director, 2007 to

2008

Worked with children (2 y/o and up), adults, and geriatrics. Provided a

wide range of respiratory and sleep therapy through equipment set-ups

(CPAP/BiPAP, Oxygen, Nebulizers), regular maintenance, follow-up, and on-

going education. Promoted awareness about sleep and respiratory medicine

while working with the community, local physician offices, and area

hospitals. Duties also include: insurance verifications and authorizations,

scheduling, billing, posting (Quickbooks), cold calling, direct B2B sales,

retail sales, loss prevention, strategic planning and portfolio creation,

pricing, case management, maintaining medical records, inventory management

(ordering & tracking), supervised up to 5 people (includes staffing and

recruiting), trained staff (approx. 15 people), worked with and educated

respiratory care students weekly.

WakeMed North Emergency Department

Staff Respiratory Therapist, 2006 to 2007

Provided Respiratory Care to people of all age groups (infants to

geriatrics). Responsible for ventilator management, intubations, arterial

blood gases, medication administration and management, Intravenous set-up

and management, electrocardiograms, etc.

Premier Quilting

Office & Warehouse Manager/Production Specialist, 2003 to 2006

Duties include: scheduling, inventory management, work order creation and

tracking, production tracking and management, answering phone, data entry,

shipping & receiving, quality assurance, customer service & relations,

sales etc.

Medical Staffing Network

Contract Respiratory Therapist, 2001 to 2006

Provided Respiratory Care to people of all age groups (neonates to

geriatrics) while under contract at various local hospitals and in the

homecare setting. Responsible for ventilator management, intubations,

tracheostomy management, arterial blood gases, medication administration

and management, Intravenous set-up and management, electrocardiograms,

pulmonary function tests, bronch assist, bipap/cpap s/u's, compliance

monitoring, sales and marketing etc.

Durham Veterans Affairs Hospital

Staff Respiratory Therapist, 2000 to 2001

Provided Respiratory Care to people of all age groups (infants to

geriatrics). Responsible for ventilator management, intubations, arterial

blood gases, medication administration and management, Intravenous set-up

and management, electrocardiograms, pulmonary function tests, bronch

assist, etc.

Duke University Medical Center

Office Manager, Biller, Production Manager, 1999-2000

Duties include: scheduling, inventory management, work order creation and

tracking, production tracking and management, answering phone, data entry,

shipping & receiving, quality assurance, customer service & relations, work

order creation and tracking, production tracking and management, department

billing, computer backup and software management, etc.

Education/Training

Jones International University, CO

B.S. Business Administration/Marketing/Communication, anticipated

graduation date 2011

Durham Technical Community College, Durham, NC

Graduated, A.A.S. Respiratory Therapy, 2001

Durham Technical Community College, Durham, NC

Graduated, Diploma of Respiratory Therapy, 2000

Ongoing professional training includes courses in sales, problem-solving,

leadership, management, quality, market research and presentation skills,

etc., 1998 - present

References available upon request

Contact this candidate