Customer Service Engineer

R onald “Courtney” Coleman

**** *********** ***** * *****, AL. 35126 Phone: 205-***-**** ****************@*****.***

Career Goals Technical Support Engineer

Product Installation, Training, & Support of Complex Equipment

To serve with a growing

company in a position 16 Years experience providing superior technical support through the performance of on-site

t hat will utilize, and i nstallation, servicing and repair of complex robotic medical equipment and analog/digital imaging

strengthen my acquired systems and processors. Instructing customers in the operation and maintenance of these systems,

k nowledge, experience and conduct formal technical training as a specialist to the service team. Serve as a company

l iaison with clients regarding administrative and technical matters.

a nd that will challenge

Professional Accomplishments, Strengths and Talents

a nd expand my abilities,

Work remotely without immediate supervision to perform on-site installation,

strengths and talents.

calibration, testing, maintenance and repair of complex state of the art equipment in

t he medical robotics and digital/analog imaging industries located in retail, hospital,

Key Skills

Proficient with Windows l aw enforcement, and U.S. Department of Defense environments.

Versions 95, 98, NT 4.0, Proven strong electro-mechanical aptitude and ability to use all tools and

2000, XP, Windows 7, r esources needed to do the job r ight the first time by analyzing and drawing

M icrosoft Office 2007, conclusions, to develop and implement plans and follow thru to a solution.

E xcel, Word, Outlook, Vast knowledge and experience with a multitude of electronic and mechanical

L otus Notes, Siebel CRM, components and equipment, including fiber optics, lasers, relays, plc’s, heater and

Agile, Concur Expense p ump circuit ry, servo and stepper motors, vacuum and compressed air systems,

M anagement, AS-400, chemical process and control, and much more.

P hotoshop 7 Foster positive customer relations with professionalism and friendliness

Testing Equipment u tilizing excellent communication skills with exceptional ability to effectively deal

Oscilloscopes, Volt w ith clients in any situation, including respectfully diffusing potentially tense

M eters-Analog or Digital, scenarios to satisfaction of both client and company.

Component Testers, Provide superior technical support and problem resolution on site to ensure

L ogic Probes 100% t rue customer satisfaction and maximize uptime by maintaining peak

Comprehensive equipment function to specification. T roubleshoot and repair hardware and software

K nowledge of basic r elated issues. F requently able to target and resolve issues by phone saving valuable

Computer Networking, t ime and resources for clients and Service Team.

a nd Computer repair & Effectively manage and prioritize personal schedule within assigned ter ritory of

m aintenance, and RAID Southeastern region of the US. And travel extensively beyond assigned ter ritory as

U nderstanding of OSHA needed.

a nd H IPAA Compliance, Maintain timely completion of administrative documents via electronic

a nd Environmental r eporting, such as service reports, travel expenses, update technical knowledge base,

H ealth and Safety a nd customer data base via CRM, Lotus Notes and AS400.

Employment H istory

Policies age Arrays

Parata Systems LLC. Field Service Engineer I I D urham, NC. July 2006 – July

Education

2010

Herzing College,

Industry leader of pharmaceutical automation & robotics.

B irmingham, AL.

Installation, calibration, repair and preventive maintenance of complex medical equipment and

Associates Degree

systems in retail, institutional, and U.S. Department of Defense environments.

E lectronics Engineering,

Provide technical support and problem resolution skills at new and existing customer locations.

1994

E nsure customer satisfaction by maintaining equipment functionality; troubleshooting and

Homewood High,

repairing hardware and software related problems.

Homewood, AL.

Maintain extensive documentation and service reports via electronic reporting.

Graduate Class of 1988

Instruct customers in the operation and maintenance of the systems. Serve as the company’s

l iaison to customers on administrative and technical matters for assigned projects.

Service area includes sites in Alabama, Tennesee, Georgia, and Mississippi.

Responsible for company issued vehicle, laptop, tools, credit card, cell phone and t runk stock.

L icense’s

Noritsu America Corp. Technical Service Representative B uena Park, CA. July 1997 –

Federal Communications

J uly 2006 Leading global provider of digital imaging equipment.

Commission Installation, repair, and preventive maintenance of complex optical and digital photo lab

General Radio Telephone p rinting / processing equipment.

Operators License 1994 Maintain product knowledge of over 25 different systems, imaging science, technical skills,

customer service, chemistry, mechanical skills, diagnostic troubleshooting, computer hardware

Able to Travel Extensively & Consider Relocation References Available Upon Request

Contact this candidate