Customer Service Project Manager

Walter Johnson 770-***-**** residence 404-***-**** cell

**** ********* ***** ***** ****, Georgia 30291

abh2dw@r.postjobfree.com

Project Coordination / Project Management

Detailed oriented Project Coordinator and Project Manager who is creative

and highly efficient in delivering effective service solutions and

exceptional products that anticipate customer needs and exceed business

objectives. Extensive and diverse experience has developed my ability to

research and successfully resolve issues related to a wide range of project

arenas without compromising operational efficiencies. Strengths include

driving profitable growth of 12% and increasing company revenue roughly

$14K per calendar year through outstanding management of projects and

customer relationships for both internal and external clients.

Core

Competencies

Effective Schedule Management for External Delivery

Successful tracking of Restaurant Equipment orders

Matching Customer Needs To Best Available Resources Proven

Point-of-Sale Device Management

Diverse Experience & Adaptable Skill Set

Implemented tracking System for Equip. Delivery

Solve Challenging Problems on Time & under Budget

Anticipate customer needs / Exceed expectations

Proactive & Effective Post Sale Follow up

FedEx & UPS Savvy

Professional Experience

2009 - 2010 Contractor: Project Coordinator for Project Manager Wendy

Weiner American Reprographics

Project Coordinator - Coordinated production of materials needed through in-

house production team. Calculated a scheduled delivery of materials for

new restaurant site development. Consulted with restaurant owners and

installers to discuss initial check list items before installation and

final approval of check list once the installation was completed. Monitored

production of installation for three installers. Inspected and monitored

quality of work throughout the install to ensure a savings cost of $10,000

per calendar year on in-house materials having to be re-done. Developed and

managed status reports to ensure project completion was on time and under

budget. Completed post sale follow-up onsite after install.

2008 - 2009 Contractor Intake Coordinator for Dr. Valerie McCray

Central Health Systems

Intake Coordinator - Processed and managed customer intake information, set

patient schedules for forty-five clients. Gathered insurance policy

information, matched policy coverage with insurance liability to ensure

patient bill was correct according to office guidelines. Monthly estimated

cost savings of 20% over one calendar year through training development and

implementation.

2004 - 2008 Imaging Technologies - American Reprographics Atlanta

Georgia

Now part of American Reprographics (NYSE: ARP) the largest reprographics

company in America

Project Coordinator Quality and Customer Service Specialist

. Set effective schedules that plan production work assignments to

ensure project materials met customer deadlines and reduced cost.

. Ability to thoroughly review project details with clients led to

effective team discussion and quality final output.

. Selected to manage Core brand accounts: Atlanta Bread, Great Wraps,

Atlanta Braves, Southeast Graphics. Built strong business

relationships with franchisees which led to incremental sales

increases.

. Skilled Customer Service Coordinator for Raving Brands Restaurant

projects: Moe's South West Grill, Doc Greens, Mama Fu's Asian House

and Boneheads, that drove profit based results up significantly.

. Responsible for data administration, strategic planning, data

warehousing for restaurant material development and implementation.

. Timely cost estimates, project proposals and invoice details for a

successful client approval.

Walter Johnson Page 2

1996 - 2002 The Coca-Cola Company Atlanta, Georgia

Design Project Coordinator - Internal Customer Service

. Supervised a team of 6 graphic artists to create excellent

presentations for corporate management. Provided developmental

opportunities for growth improvements for presentations specialist

through coaching.

. Enhanced client presentations to increase visual impact and

effectiveness and then worked with the production team to execute

final product.

. Conducted training presentations for associates and clients to

instruct them on the use of design for more effective production

techniques and communication values to drive revenue increases.

. Implemented industry best practices to streamline processes and

improve quality.

. Managed project charges/client billing. Solid cost estimates for

project proposals resulted in high profitability.

1996 - 2002 The Coca-Cola Company (Through contract with ASI Services)

Atlanta, Georgia

Customer Service - Production Assistant

. Executed digital printing process: imaging systems, high-speed color,

photo printing, and large format.

. Built strong business relationships with vendors to provide cost-

effective, value-added services.

. Collaborated with internal procurement to develop preferred vendors

list.

. Provide Consistent Quality Assurance for client request from initial

inquiry to final display.

. Developed project proposals and negotiated suppliers pricing to

increase profitability.

1994 - 1995 Yellow Freight Marietta, Georgia

Package Delivery and Freight Operations

. Ensured freight and packages met loading orders.

. Tracked shipments and reconciled shipment documents to satisfy

customer inquires.

1993 - 1995 In-Home Health Douglasville, Georgia

Account Manager for Client Accounts

. Successfully managed client accounts and satisfied customer requests &

orders.

. Reconciled client transactions to accounting and billing records,

resolved errors, solved client disputes.

1981 - 1992 Conoco Phillips Company Westlake, Louisiana

Manufacturing Operator

. Certified Emergency First Responder and Refinery Operation Training

for Plant Fire Safety,

. Certified operator heavy Over head Crain, Fork Lift Operator, Pallet

Jack Equipment.

. Promoted team cross-training for increased overall knowledge of

operational refining processes that met or exceeded industry best

practices and added ten percent increased profitability values to

drill time.

. Implemented drilling techniques to streamline drill times reduced

turnaround time from days to under an hour.

. Inventory Management using weekly, monthly, and quarterly metrics.

Education

AA Sowela Technical College Lake Charles. LA.

4 years Southern University Baton Rouge, LA.

Skills

Professional Project Coordinator / with Project Management skills and a

proven track record of delivering results that attains exceptional customer

satisfaction. Diverse experience in managing many types of projects

completed on schedule and within budget. Strong interpersonal and technical

communication skills with team, management, and customer that translate

into delivering product and services that consistently exceed goals.

Software

MS Word, MS PowerPoint, MS Excel, MS Access, KO Systems, Adobe Illustrator,

Adobe Photoshop, Adobe PageMaker, CorelDraw, MS Visio, QuarkXPress.

Specialized software: Image Director Print software and Splash print

software systems

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