Walter Johnson 770-***-**** residence 404-***-**** cell
**** ********* ***** ***** ****, Georgia 30291
*******@*********.***
Project Coordination / Project Management
Detailed oriented Project Coordinator and Project Manager who is creative
and highly efficient in delivering effective service solutions and
exceptional products that anticipate customer needs and exceed business
objectives. Extensive and diverse experience has developed my ability to
research and successfully resolve issues related to a wide range of project
arenas without compromising operational efficiencies. Strengths include
driving profitable growth of 12% and increasing company revenue roughly
$14K per calendar year through outstanding management of projects and
customer relationships for both internal and external clients.
Core
Competencies
Effective Schedule Management for External Delivery
Successful tracking of Restaurant Equipment orders
Matching Customer Needs To Best Available Resources Proven
Point-of-Sale Device Management
Diverse Experience & Adaptable Skill Set
Implemented tracking System for Equip. Delivery
Solve Challenging Problems on Time & under Budget
Anticipate customer needs / Exceed expectations
Proactive & Effective Post Sale Follow up
FedEx & UPS Savvy
Professional Experience
2009 - 2010 Contractor: Project Coordinator for Project Manager Wendy
Weiner American Reprographics
Project Coordinator - Coordinated production of materials needed through in-
house production team. Calculated a scheduled delivery of materials for
new restaurant site development. Consulted with restaurant owners and
installers to discuss initial check list items before installation and
final approval of check list once the installation was completed. Monitored
production of installation for three installers. Inspected and monitored
quality of work throughout the install to ensure a savings cost of $10,000
per calendar year on in-house materials having to be re-done. Developed and
managed status reports to ensure project completion was on time and under
budget. Completed post sale follow-up onsite after install.
2008 - 2009 Contractor Intake Coordinator for Dr. Valerie McCray
Central Health Systems
Intake Coordinator - Processed and managed customer intake information, set
patient schedules for forty-five clients. Gathered insurance policy
information, matched policy coverage with insurance liability to ensure
patient bill was correct according to office guidelines. Monthly estimated
cost savings of 20% over one calendar year through training development and
implementation.
2004 - 2008 Imaging Technologies - American Reprographics Atlanta
Georgia
Now part of American Reprographics (NYSE: ARP) the largest reprographics
company in America
Project Coordinator Quality and Customer Service Specialist
. Set effective schedules that plan production work assignments to
ensure project materials met customer deadlines and reduced cost.
. Ability to thoroughly review project details with clients led to
effective team discussion and quality final output.
. Selected to manage Core brand accounts: Atlanta Bread, Great Wraps,
Atlanta Braves, Southeast Graphics. Built strong business
relationships with franchisees which led to incremental sales
increases.
. Skilled Customer Service Coordinator for Raving Brands Restaurant
projects: Moe's South West Grill, Doc Greens, Mama Fu's Asian House
and Boneheads, that drove profit based results up significantly.
. Responsible for data administration, strategic planning, data
warehousing for restaurant material development and implementation.
. Timely cost estimates, project proposals and invoice details for a
successful client approval.
Walter Johnson Page 2
1996 - 2002 The Coca-Cola Company Atlanta, Georgia
Design Project Coordinator - Internal Customer Service
. Supervised a team of 6 graphic artists to create excellent
presentations for corporate management. Provided developmental
opportunities for growth improvements for presentations specialist
through coaching.
. Enhanced client presentations to increase visual impact and
effectiveness and then worked with the production team to execute
final product.
. Conducted training presentations for associates and clients to
instruct them on the use of design for more effective production
techniques and communication values to drive revenue increases.
. Implemented industry best practices to streamline processes and
improve quality.
. Managed project charges/client billing. Solid cost estimates for
project proposals resulted in high profitability.
1996 - 2002 The Coca-Cola Company (Through contract with ASI Services)
Atlanta, Georgia
Customer Service - Production Assistant
. Executed digital printing process: imaging systems, high-speed color,
photo printing, and large format.
. Built strong business relationships with vendors to provide cost-
effective, value-added services.
. Collaborated with internal procurement to develop preferred vendors
list.
. Provide Consistent Quality Assurance for client request from initial
inquiry to final display.
. Developed project proposals and negotiated suppliers pricing to
increase profitability.
1994 - 1995 Yellow Freight Marietta, Georgia
Package Delivery and Freight Operations
. Ensured freight and packages met loading orders.
. Tracked shipments and reconciled shipment documents to satisfy
customer inquires.
1993 - 1995 In-Home Health Douglasville, Georgia
Account Manager for Client Accounts
. Successfully managed client accounts and satisfied customer requests &
orders.
. Reconciled client transactions to accounting and billing records,
resolved errors, solved client disputes.
1981 - 1992 Conoco Phillips Company Westlake, Louisiana
Manufacturing Operator
. Certified Emergency First Responder and Refinery Operation Training
for Plant Fire Safety,
. Certified operator heavy Over head Crain, Fork Lift Operator, Pallet
Jack Equipment.
. Promoted team cross-training for increased overall knowledge of
operational refining processes that met or exceeded industry best
practices and added ten percent increased profitability values to
drill time.
. Implemented drilling techniques to streamline drill times reduced
turnaround time from days to under an hour.
. Inventory Management using weekly, monthly, and quarterly metrics.
Education
AA Sowela Technical College Lake Charles. LA.
4 years Southern University Baton Rouge, LA.
Skills
Professional Project Coordinator / with Project Management skills and a
proven track record of delivering results that attains exceptional customer
satisfaction. Diverse experience in managing many types of projects
completed on schedule and within budget. Strong interpersonal and technical
communication skills with team, management, and customer that translate
into delivering product and services that consistently exceed goals.
Software
MS Word, MS PowerPoint, MS Excel, MS Access, KO Systems, Adobe Illustrator,
Adobe Photoshop, Adobe PageMaker, CorelDraw, MS Visio, QuarkXPress.
Specialized software: Image Director Print software and Splash print
software systems