Manager Customer Service

CHRISTOPHER FAISON Main # (***) ***-****___

Waukegan, IL.

*******.**@*****.***

OBJECTIVE

To obtain a career change where there is adventure and world class

training

BUSINESS SKILLS: SKILLS/EDUCATION

I have entry level skills in Microsoft Word, Excel, Power Point, also 7

years Administration United States Navy. Letter Of Commendation.

Faxing, Typing, Data Entry, Pay and Personell Clerk Supply experience and

maintaining budgets, and product ordering. I am really good at working my

way around a computer as well as researching information. I can use a

copier as well as a scanner.

Customer service skills to include maintaining customer files and putting

together contracts for product purchasing and as well as inbound and

outbound calling to drive sales as well as answer and resolve customer

needs as a support liaison.

Illinois Central School Bus Company

School Bus Operator

August 17/2010 - Current Position

Most Recently with Rent - A- Center since Nov. 1st 2008 - March 20

2010/Sales Manager/Assistant Manager

Opening and Closing of the Store . Maintaining Customer Files and proper

Account

Management of Credit departmental Activities. Maintain showroom

appearance, and ensure marketing and pop kits are displayed at there proper

intervals. Responsible for counting the drawer for deposits day to the bank

and at night recorded and placed in safe

Maintain security and promote leadership and growth in Rent A Center.

Guide existing and new customers through the Worry Free Process while

visiting or speaking with over the phone. Used High Touch System as a

customer service tool in which all daily activities and contracts and

updates were imputed and generated for 473 customers.

I managed all incoming calls as well as out bound sales leads and

referrals.

Sep. 07 - Oct 08.

School Bus Driver First Student Sep. 07 -Feb. 08 /

Jones Bus Company. Feb. 08 - June 08

OTR driver for Panther Expedited Services. June 08 - Oct. 08

Pg. 2

Christopher Faison

Main#224-***-****

Waukegan, IL.

Kia of Waukegan New and Used Cars/Bob Rohrman Dealership

Sales Associate /Assistant Finance Manager /Internet Sales Manager

Feb. 07 - Sep. 07

February 2007 -Salesman of the Month

Helped build volume sales /Provide Excellence in Customer Service.

Assisted Finance Manager & Internet Sales Manager

Responsible for closing of contracts and finance review with customers.

Internet Sales Mgr. Responsible for establishing business with internet

submitting customers and new prospect growth.

Temporary Agencies Assignments

Matthews Employment, Temps Now, and Express Personnel Services

Jan. 06 - Feb. 07

Robbins Lloyd Mortgage Company

Sept. 05 - Jan 06

Provided credit repair solutions to customers that lead to purchases

Became an asset in the foreclosure and refinance market.

Contributed to the over all growth of both mortgage company and lender

business

U.S. NAVY Jacksonville Florida & Great lakes, IL.

Nov. 1998- Sep. 2005

Assisted incoming personnel with service and pay issues.

Retention Excellence Awards, hand selected Departmental Administrator.

Provided Administrative Training to fellow Admin Staff members.

Received Good Conduct Award and Letter of Commendation from Captain. US

Navy/ in Administration.

Supply Ordering, Operations Budget Mgr. Recruit Awards Board Review Petty

Officer.

Use of Microsoft Word/ Microsoft Excel/ Power Point/ Some Access

Alexander Accounting, Inc. Lawton, OK.

Mar. 1998- Nov. 1998

Junior Assistant to Director of Accounts

Create PowerPoint presentations (including graphs and tables).

Maintain Survey tracking databases (access) and Administer reports survey

process.

Coordinate Director's calendar and travel arrangements.

Pg. 3

Sales Associate Toyota new & used vehicles Lawton Ok.

Jun. 97 - Mar. 98

Responsible for Sales and Building new business.

Assisted Branch Manager in Finance and Closing of Contracts in his Absence.

Became a asset to the companies growth and expansion

Assistant Manager Jeans West Clothing. Lawton Ok.

Sep. 96 - Jun 97

Open & Closed store controlled store security and hours of operation.

Trained incoming personnel for Store Manager.

Sold in High Volumes all Merchandise and Accessories items.

Assisted in the Hiring Process and new employee development and training

Assistant Manager Footlocker Corp. Lawton OK.

Feb. 96 - Sep. 96

Open & Closed store set multiple sales record in one month %55.7 percent

Assisted with opening and closing of store hours and employee time.

Trained, and developed full and part time staff in policies, procedures.

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