Sales Customer Service
Resume:
Bernard Akwar
Houston, TX 77083
*************@*****.***
I am a dedicated and charismatic individual who thrives in pressure situations
OBJECTIVE
and can be counted on when the going gets tough.
EDUCATION
H ouston Community College- Houston, Texas
Network +
E lsik H igh School
H igh School Diploma
G raduated May 2005
WORK EXPERIENCE
November 2010 (Temp) Devon Energy-Houston, Texas
Network Technician
• Dismantle workstations for moving
• Plan computer network for assigned office
• Reconnect network
M ay 2010- August 2010 National Health I nsurance for Americans-
Houston,Texas
Call Center / Inside Sales
• Call on policyholders to deliver and explain policy, to analyze insurance program and
suggest additions or changes, or to change beneficiaries.
• Calculate premiums and establish payment method.
• Sell various types of insurance policies to businesses and individuals on behalf of
i nsurance companies, including automobile, fi re, life, property, medical and dental
i nsurance or specialized policies such as marine, farm/crop, and medical malpractice.
• Seek out new clients and develop clientele by networking to find new customers and
generate lists of prospective clients.
• Explain features, advantages and disadvantages of various policies to promote sale
of insurance plans.
• Contact underwri ter and submit forms to obtain binder coverage.
• Develop marketing strategies to compete with other individuals or companies who
sell insurance
January 2009 – April 2009 Shell- Houston, Texas
Team Consultant Desktop & Application support Analyst
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
Jan. 2008- Jan. 2009 B argain Network I nc. Houston, Texas
Sales Representative/ Customer Service
• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the
n umber of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, proposals and sales contracts.
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships.
• Prepare paperwork to activate and maintain contract services. Manage account
services through quality checks and other follow-up.
• Identify and resolve client concerns.
• Prepare a variety of status reports, including activity, closings, follow-up, and
adherence to goals.
• Communicate new product and service opportunities, special developments,
i nformation, or feedback gathered through field activity to appropriate company
s taff.
• Coordinate company staff to accomplish the work required to close sales.
• Develop and implement special sales activities to reduce stock.
• Other duties as assigned.
A ug. 2004- Aug. 2005 T he Athlete’s Foot - Houston Texas
Salesperson
• Compute sales prices, total purchases and receive and process cash or credit
payment.
• Answer questions regarding the store and its merchandise.
• Prepare sales slips or sales contracts.
• Maintain knowledge of current sales and promotions, policies regarding payment
and exchanges, and security practices.
• Maintain records related to sales.
• Demonstrate use or operation of merchandise.
• Place special orders or call other stores to find desired i tems
H ONORS
Won Best Male Freestyle in Lamar University’s Poetry Talent Show
O utstanding member of my high school basketball team
ACTIVITES
Volunteered at Traditional Foods Restaurant until company picked up (Summer
of 2001).
Volunteered for the Alief Community Center (Summer of 2002).
COMPUTER SKIL LS
P roficient with Microsoft Word; M icrosoft Excel; Microsoft Access; M icrosoft PowerPoint;
M icrosoft Excel; M icrosoft Publisher; Internet Explorer; Exposed to Oracle Collaboration
Suite.
REERENCES Available upon Request
Contact this candidate