Customer Service Supervisor

Alicia S. Yoder

*** ********** **.

Springfield, MI 49037

Phone 269-***-****

1

OBJECTIVE

I desire an administrative or clerical position where my problem solving

skills improve customer service.

EDUCATION

2003-2005 Paw Paw Community Education Center

2009 Kellogg Community College

EMPLOYMENT

07/2009-11/2009 Brookdale Senior Living

Resident Care Associate

Portage, MI

Job responsibilities- Helped residents

with activities of daily living such as

dressing, grooming, bathing, eating, and toileting. As well as do

laundry and change bed linens.

11/2008-03/2009 Specialized Staffing Solutions

General Labor

Portage, MI

Job Responsibilities- Stocking and

refilling food for students, and making

sure areas are cleaned.

09/2008-10/2008 Advance Employment

Racker at Bowers manufacturing

Kalamazoo, MI

Job responsibilities- Rack, unrack,

inspect and pack parts

10/2006 -01/2008 Advance Employment

Machine Operator at EPC

Kalamazoo, MI

Supervisor- Kim Slocum

Job Responsibilities- Inspect and pack engineered plastic

components, make boxes and labels for shipping

and general cleaning

03/2006-06/2006 MPI Research.

Research Associate 1

Mattawan, MI

Supervisor- Christine Soule

Job Responsibilities - Performed canine dosing, body weights,

clinical observations, data and sample

collections, nail clipping,

calibrated equipment, measured food and

water consumption

04/2003-02/2006 McDonalds

Crew Trainer

Kalamazoo, MI

Supervisor- Shawn Tyler

Job Responsibilities: Customer service, took, prepared and

delivered food and drink orders, handled cash,

credit and debit transactions, trained new

employees and general cleaning

SKILLS AND ABILITIES

Three years of Customer Service experience. Experience with Microsoft Word,

Excel

and PowerPoint.

HONORS

. High Honor Roll at Paw Paw Community Education Center

. Perfect Attendance Award at Paw Paw Community Education Center

Certifications

. CNA Certified

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