Project Manager Engineer

Juan L. Ortiz

*** **** ***** ******, *** *C . New York, N.Y. 10032 . Phone: 347-***-****

. E-mail: ********@*****.***

Profile

Talented Systems Engineer with 11+ years of progressively responsible

desktop support and network administration experience. Expertise includes

ability to install, configure, upgrade, and troubleshoot desktop, laptop,

servers, switches, and routers. Knowledge of various operating systems

such as Windows 9X, NT, 2000, XP, Windows Server 2000, and Server 2003.

Experience with various topologies, protocols, network implementation,

network support and remote access via LANDesk, VNC, NetMeeting, Microsoft

SMS, and Remote Desktop. Able to administer user accounts and groups,

assign permissions in Active Directory. Ability to troubleshoot networking

issues on a Microsoft network and Cisco hardware.

Skills

Software: Active Directory Terminal Services Norton Anti-Virus Lotus Notes

IIS Microsoft SMS LANDesk VNC

Veritas Backup RightFax Norton Ghost Blackberry

Exec

ArcServe Backup McAfee VirusScan ImageCast Microsoft Office

O/S: Windows NT Server Windows Server Windows NT Windows XP

2003

Windows Server Windows 9X Windows 2000 Mac

2000

Networking: Dial-Up DHCP DNS WINS

Networking

TCP/IP Load Balancing

Languages: Fluent in English and Spanish

Professional Experience

Brinks Inc. 2005 - 2010

Network Engineer/Telecom Engineer

. Worked on projects that included the closing and opening of sites to

ensure the required server, networking and telephony needs throughout

the US.

. Maintained all Windows 2000 and 2003 servers in the New York area,

server health and uptime to support the business.

. Performed network troubleshooting to isolate and diagnose common

network problems.

. Administered user accounts in Active Directory- create accounts,

reset passwords, unlock accounts, and move accounts.

. Administered Group Policy in order to restrict users from installations

and accessing items as per policy.

. Supported all telecom and network equipment in Northeast Region of

US.

. Provided 2nd level onsite support to the business.

. Responded to the needs and questions of users concerning their access

to resources on the network.

. Upgraded existing and new server hardware and software on servers.

. Performed daily backups with Backup Exec.

Gensler - Architecture, Design & Planning Worldwide 2003 - 2005

Help Desk Support Technician

. Supported and develop solutions for over 300 workstation users who

utilize various applications.

. Creating new Windows user accounts, and Microsoft Exchange accounts.

. Supervised training of new technology staff and other help desk

technicians.

. Maintained hardware and software inventory in accordance with

departmental policies and procedures.

. Project manager for setup of wireless hotspot utilizing PublicIP.

. Project manager for setup of overseas peer-to-peer network connecting

to a snap server and utilizing Cisco VPN to connect back to the

network.

. Coordinated and setup multi-media presentations.

. Maintained standard hardware configuration on laptop and desktop

images using ImageCast and Ghost.

. Generated user-training documentation on hardware and software

applications.

. Performed backup and restores with ArcServe Backup.

. Cataloged and tracked all loaned equipment e.g. laptops, PC

peripherals, projectors, etc...

. Setup and troubleshooted of Polycom Video Conference unit over ISDN

and IP.

JPMorganChase 2003

Technical Support Consultant

Windows XP Deployment Project (New PC configuration, existing PC rebuilds

to Windows XP operating system)

. Oversaw Windows XP build process which added operating system and

business critical applications to new and existing hardware.

. Installed core applications including Microsoft Office Suite,

Internet Explorer and Netscape browsers, Lotus Notes and Outlook E-mail

clients. Installed line of business applications including Bloomberg

News Feeds, Market Data applications (Reuters, IDD Tradeline, etc.),

and proprietary JPMorgan analysis tools.

. Troubleshooted new setup networking issues on PC's connecting to

either Novell or Microsoft back ends.

Parsons Brinckerhoff Quade and Douglas, Inc. 1999 - 2002

Systems Operator I

. Performed "first line of defense" desktop support for 11 separate

groups in the New York office (approximately 350 users). Operating

systems included Windows 2000, NT, 98 and 95 with the majority being

Windows 2000.

. Was responsible for standard Windows configuration and

troubleshooting:

- Installed operating systems and hardware drivers on computers. This

included new computers and old computers from scratch.

- Set up network connectivity via TCP/IP.

- Configured remote Access for Windows 95, 98, and 2000 users through

PAL and MCI dial up in Dial-Up Networking.

- Requested new Windows NT user accounts, Microsoft Exchange email

accounts and voice mail service.

. Set up and troublesho.oted of Blackberry devices

. Installed and set up new hardware.

. Frequent source of computer advice and suggestions.

Assistant Systems Operator

. Performed "first line of defense" desktop support for 10 separate

groups in the New York office (approximately 300 users). Operating

systems included Windows NT, 98 and 95 with the vast majority being

Windows NT.

. Liaison between networking group and desktop support.

Engineering Technician/PC Coordinator

. Computer support for two departments (approximately 30 users).

. Data Inventory, Collection, Management.

. Computer Applications in Engineering.

. Computer Aided Design (CAD) using MicroStation and AutoCAD.

. Development of Cost Estimates.

Education

New Horizons Computer Learning Center 2003

. Microsoft Certified Systems Administrator (MCSA)

. Microsoft Certified Professional (MCP)

. CompTia A +

. CompTia Network +

Borough of Manhattan Community College Present, 1999 - 2001

. Working on Associates in CIS 1996 - 1997

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