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Customer Service Management

Location:
Hahira, GA, 31632
Posted:
November 24, 2010

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Resume:

D ustin Godfrey

**** ********* **.

Hahira, GA **632

229-***-****

********@*****.***

O BJECTIVE

I a m interested in a position within your organization, where I can utilize

m y skills and knowledge to further advance the success of your company. I

a m productive, efficient, motivated, and have a solid and proven work

h istory in the S ale s, Customer Service, Management a nd M arketing field.

E MPLOYMENT HISTORY

C oca-Cola Enterprises Inc.

Bulk Merchandiser

July 2007- June 2009

• Build and maintain product displays in compliance with company

s tandards.

• Meet customer service expectations through daily communication,

problem resolution, and appropriate follow up.

• Maintain appropriate product levels in beverage sections and

t hroughout accounts including shelf allocation and cold equipment.

• Maintain clean and organized back-room and manage trade breakage

i n assigned accounts.

• Transport, replace and maintain Point of Sale advertising as

a ppropriate for account.

• Maintain merchandising standards while rotating products each time

i n designated accounts.

Adventure Parks Group, LLC

Wild Adventures Theme Park and Cypress Gardens Adventure Park

Assistant Marketing and Promotions Coordinator

April 2002- June 2007

• Assisted the President and CEO with daily functions of both

parks.

• Assisted the VP of Marketing and Entertainment with daily

f unctions including, but not limited to updating media contact

u pdate, creating databases, and creating advertisement

s chedules.

• Obtained information for promotions to create a relationship

w ith businesses to promote the park.

• Implemented all purchase orders to radio stations for trade in

a dvertising.

• Complied information and transferred information into the

p urchasing order system to help with product shrinkage, and

i nventory control.

• Worked alongside the Restructuring Manager on

e mployee/employer relations.

• Created an employee survey to increase park morale and

s atisfaction

• Researched and complied information for MSDS at all work

l ocations as regulated by OSHA.

• Maintained brochure distribution to hotels via mail and email

r equests.

• Created and maintained weekly schedules of events,

e ntertainment, and product knowledge for Wild Adventures and

C ypress Gardens customers.

• Organized and supervised all Special Events, such as.

K idzpalooza, Phobia, Taste of the South, and Christmas

Wonderland.

• Worked backstage during concerts at Wild Adventures and

C ypress Gardens, such as, but not limited to, catering,

s cheduling meet & greets, selling merchandise for artists.

• When needed, worked in different areas of the park such as Food

S ervice, Guest Services, Merchandise, Attractions.

E ducation

Valdosta Technical College

March 2007

Diploma, Marketing Management Administration Specialist

• Major: Management

• Minor: Marketing

Related course work: p ersonnel management, business management,

s mall business management, merchandising management, fashion

m erchandising, visual merchandising, advertising buying, selling,

e conomics, accounting, marketing, and sales.

References available upon request



Contact this candidate