Shalu Bidani

***** ********* *** *****, *********, FL- 33569

813-***-****; abh26g@r.postjobfree.com

SUMMARY

Results-oriented executive with extensive experience in business process

improvement, Functional analysis & design and large-scale project

management in the Quality domain developed across HSBC. Primary focus is on

Clarity tool analysis, consulting, Project management at the intersection

of business and technology.

. Adept at planning, organizing and leading cross-functional teams to

drive organizational change; skilled in cultivating trust-based

relationships and influencing senior management and key stakeholders.

. Successfully led large and geographically dispersed projects in an

ambiguous, fast-paced environment.

. Masters Certification in Project Management. PMP certification is in

progress.

. Passionate about leveraging technology to drive change.

. Master's Degree in E-Commerce from the Charles Sturt University,

Australia.

PROFESSIONAL PROFILE

. Consultant working with Group Quality Team as a Functional Lead mainly

focused on managing the analysis and testing team in India.

. Release Project Manager for Clarity functional enhancements.

. Responsible for quality assurance of all analysis & design activities.

. Experience in all stages of project management from initiation to

closing.

. Experience in Management, Quality and Project Management Reporting.

. Worked as Project Lead for Financial, Quality and Management Reporting

Process Development for SWH Programmer Office.

. Manage and Provide direction to GLT (i) resources.

. Experience in Mercury Tool (Quality Center).

. Experience in assisting cross-functional and international teams in

information gathering, testing and implementation.

. Experience in Process Improvement activities.

. Experience in writing business cases, gap analyses, and executive

summaries, statement of work, proposals, project plans, production

turnover documents and presentations.

. Excellent organizational ability and communication skills.

. Compliance analyst for International Countries Credit Card

Certification.

. Functional SME for Clarity Project Management Tool.

AREAS OF EXPERTISE

. Clarity Project Management

. Cross-Functional Project Team Leadership

. Process Improvements

. Change Management

Operating System & Enterprise Software Skills

MS Windows

MS Project 98 - 2000

MS Access 97 - 2002

Adobe Acrobat 4 & 5

MS Visio Enterprise 5.0 - 2000

CA Clarity (formerly NIKU)

Technical Expertise

. Testing Tools : Mercury Test Director/ Quality Centre, WinRunner,

LoadRunner

. Language - COBOL, C

. Communications: CICS, TSO/ISPF/FTP

. Testing Methodologies - Unit, Regression, Stress

. Knowledge of CMM and Six Sigma.

EXPERIENCE

HSBC Technology & Services Tampa, FL

Consultant Project Manager Jun 2008 - Present

. Pioneered a high visibility convergence project to enable HSBC to

maintain IT & Business projects in one common Instance of Clarity in a

cost effective manner while ensuring quality of design changes and

impacts on end-users.

. Develop and QA/User Acceptance Test 1000+ Clarity application scripts, in

support Business convergence Clarity rollout, using 6 project resources.

. Interaction with Clarity vendors in the US to build and implement the

Clarity enhancement projects.

. Managing the viewpoints of different internal stakeholders and teams from

different countries to set common goals, coordinate approach, to derive

maximum efficiencies and to execute the project.

. Planned and led a critical financial & resource planning project in

Clarity by reducing the dependencies on multiple tools for Year end

Resource & Financial Planning using 6 offshore developer resources

- Created a process in Clarity to consolidate regional order book for

financial reporting to the HSBC Group P&F team

. Led a project to migrate HSBC Business case template to Clarity with

direct impact on core business functions

- Analyzed and evaluated complex process to track Business cases

and built consensus between different cross-organizational teams

for a smooth transition to Business case feature in Clarity

- Led a culturally diverse offshore-onshore team with over 10

members to successfully implement the project

- Completed the project on time and within budget in a high pressure

fluid situation

( Managed a project to enhance the Executive Reporting and Workflow

processes in Clarity leading to significant cost and time-savings, and

increased efficiency

. Prepared a feasibility report for leveraging Clarity as Single Source

of Truth for Project Management

- Assessed the benefits of using Clarity as Project Management tool

- Led the implementation of financial & email functionality

. Led a comprehensive cost benefit analysis to transition to Clarity Data

Center in Vernon Hills.

- Facilitated workshops and interviewed stakeholders to identify all the

environmental & user impacts

. Led an assessment and developed a business case for creating a

centralized process to track enhancement requests for Clarity tool

- Assessed the current state of the enhancement requests across the

groups; facilitated workshops and interviewed stakeholders to identify

areas of strength, weaknesses, bottlenecks and improvement

opportunities

- Recommended establishing a Centralized process, to standardize

workflow, reduce resource redundancy, reduce cycle time, increase

quality and reduce costs

- Developed a high level implementation roadmap

. Led multiple releases in Dual role

- Project Managed Idea Management pilot & Regional reporting Enhancement

requests

- Act as a Functional Lead to define the design approach for the release

HSBC Technology & Services Tampa, FL

Sr. Technical Project Manager- Software House PMO Jun 2003 - Jun 2008

. Led an intense large scale effort to migrate from Nike to Clarity

- Primary point of contact & SME for coordinating the migration effort

- Managed a cross-functional client and internal team to guide planning

using the new features of Clarity for individual projects under the

program

- Identified and highlighted inter-dependencies between the different

work streams

- Integrated, tracked and managed the progress of over 10 different work

streams

- Highlighted risks, issues and bottlenecks in the program, monitored

impact of individual project schedule changes on the program,

developed mitigation plans and recommended changes in direction when

necessary

. Implemented a Process Improvement project for IT and business by

establishing and executing standard processes and procedures for

performing the programme/project management function across regions.

This resulted in increased efficiency and enhanced Project management

reporting.

. User Acceptance Testing Coordinator for SWH Metrics & Reporting

initiative Project Management responsibilities were analysis, planning

and implementation of a QA process that met time requirements. Managing

the QA team to meet the Quality level required by the stakeholders was a

key deliverable. Communicating with the vendors' developers and script

developers to determine error resolution plans was of prime importance to

success on this project.

. Provide all facets of business analysis and project support during the

development phase of Europe Card Conversion Project (HBEU) on Vision

PLUS software, including gap analysis, functional workshop / training

sessions, business requirement gathering, functional specification

documentation, custom code testing and Base problem resolution.

Additionally, provide analytical support to business information

gathering and reporting

. Supported initial functional analysis sessions / consulting, business

requirements / custom solutions documentation, end-user training, test

plan design and support, to final project go-live support. Designed

standard certification (VISA/MasterCard strategy documents for Kanbay

staff and Business IT to follow thru the testing (SIT & UAT).

. Extensive exposure to international credit card certifications and

Compliance operations for Europe, Australia, and Mexico.

. Conducted on-site gap analysis and managed custom solution

implementation, including documentation, technical approach, test plans

and final implementation at customer site (in Sheffield, Europe).

GE International Gurgaon, India

Business Analyst January 1996 - June 2000

. Coordinated the writing, execution, and validation of Test scripts in

SIT, Functional and UAT.

. Executed the test scripts for the enhancements as per the requirements

of the client.

. Testing (Preparing Test Plans and executing the scripts and Batch Run

Modules)

. Prepared Daily and Weekly reports and submitted to the Project Leader.

. Y2K testing

. Conduct all aspects of testing for fixes, upgrades and software

changes for multi tiered systems

. Design a corporate Bug tracking database.

. Developed a central repository of all the documentation as well as

experienced in Usability, Load/Performance, Functional, and Regression

tests. Six Sigma testing using Microsoft Accelerator

EDUCATION

. Master's Degree in E-Commerce.

. Bachelor Degree in Commerce.

. IBM S-390 MAINFRAME Certification.

. Master's Certification in Project Management

CERTIFICATIONS

. How to Gather and Document Requirement - ESI Certification

. Navigating Changes - ESI Certification

. Time Management - ESI Certification

. Quality for Project Managers - ESI Certification

. Project Leadership - ESI Certification

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