Service Manager
Resume:
Robert M. Hickey
Siloam Springs, Ar. 72761
*****@*******.***
Objective: Obtain long term employment with a stable company where my
technical and management skills would help the company achieve its goals.
Qualifications: A+ Certified. 29 years of computer service and installation
experience. Network design, setup and installation, Ethernet cabling, RJ45
patch panel punch down, workstation and server setup (windows), hub and
switch setup, email and internet setup and DSL setup. Microsoft office
products install and setup, hard drive imaging and backup. Norstar phone
system installation and cabling.
Strengths: Extensive experience managing service, support and dispatch
personnel in a computer environment. Many years of hands on hardware
service and software support.
Proficient with video production and sound engineering. Very technically
capable.
Project a positive attitude, ensure customer satisfaction and live by a
real sense of urgency concerning job completion and customer satisfaction.
Work History: Compucom 1308 S.E. 8th st. Bentonville, Ar. 72712
479-***-**** From 8-2008 to Present.
Windows Server Engineering Team
Remotely support Dell PowerEdge, IBM Blade servers for Wal-Mart stores and
Sam's Club. Use Terminal Services to access servers, troubleshoot and
repair Net Share / Drive Space / Registry Key and many other
Windows/Network related problems. Call stores to walk them thru rebooting
servers. Receive phone calls and pages for down pharmacy or video security
servers. Troubleshoot Thin Client and Hand Held devices. Use Sys Internal
tools and maintain Remedy Call Tracking database..
Team Business Solutions 17742 Mitchell North suite B Irvine Ca. 92614
949-***-**** From 7-1998 to 3-2008.
Manager of IT / service / system installation / software support
Manage people and projects pertaining to point of sale computer system
service and installation. Provide training and time management of service
and support personnel.
Maintain warehouse and car stock parts and supplies inventory.
Project manages installation by coordinating vendors (check stand
installation, electrical contractor, and DSL/phone hook up, equipment
build/staging).
Ensure customer satisfaction by providing thorough diagnostics and
solutions all provided by a highly trained staff.
Major projects include: Kaiser Permanente 150 pharmacy new equipment
rollout. Sav-on 240 store A.T.M. rollout. Cardenas Markets 36 stores,
Vallarta Markets s4 stores.
Over 9 years of NCR specific service and installation experience.
Proficient with the following NCR models as used in Grocery, Hospitality
and Retail applications: 7402, 7459(XRT), 7457, 7456, 7453, 7454, 7446,
5964, 5952, 5953, 5932, 7167, 7156, 7158, 7870, 7875, 7576, 7878.
Maintain office network security and keep technology current by researching
and replacing equipment.
Par Microsystems 8383 Seneca Turnpike. New Hartford N.Y. 13413 800-***-****
From 10-1996 to 1- 1998
Field Service Technician
Provided hardware and software support for 3 P.O.S. platforms in the So.
Calif. area.
Meet 4 hour response time; provide 24/7 on call every other week.
Maintain customer satisfaction by providing prompt and complete service.
Fasfax Corp. P.O. Box H Nashua New Hampshire 03061 (out of business)
7-1984 to 3-1997, then 9-1991 to 10-1996
Western regional service manager
Managed service department for the western U.S.
Ensured customer satisfaction by providing prompt competent service from
well equipped and trained service personnel. Managed Dispatch center.
Carl Karcher ENT. 1200 N. Harbor Blvd. Anaheim Ca. 92801 714-***-****
3-1978 to 3-1982
Field service supervisor
Managed Orange and Riverside county service technicians in the service and
installation of P.O.S. computer systems for Carl's Jr. Restaurants.
Other experiences: Custom Background Music systems Anaheim Ca. (out of
business).
Service and install audio and video systems for restaurants and office
buildings.
Back ground music, Drive thru video, voice paging and intercom systems.
Including cabling and connector installation.
Jack In the Box Restaurants 9330 Balboa Ave. San Diego, Ca. 92123, 858-571-
2121
Assistant restaurant manager
Took this position as a door into the newly forming P.O.S. department.
Kimball Systems Beverly Blvd. Pico Rivera, Ca. (Out of business)
Repaired high speed xerographic price tag printers.
Koonz signs and graphics Gardena Ca. (out of business).
Managed screen printing and vinyl graphics print shop.
Computer based graphics using Gerber software.
Volunteer experience: Sound engineering main sanctuary, Covina Assembly of
God and New Hope Family Worship Center Corona.
Operate 40 position sound boards, effects processors, tape and CD playback
and recording.
Punctuality, dedication and commitment as well as technical ability are
required for this position.
Personal statement: I am a dedicated employee who desires to be apart of
the solution. It is important to me to know that at the end of the day I've
done my very best.
The motto that I live by is "each day we make a difference" the difference
I want to make is to affect someone's life in a positive way. In work this
translates into "team work".
Certifications: Comptia A+
Computer Hardware Technicians
Field Service Technician
Warranty Repair Technician
Computer Hardware Specialist
SMARTECH is looking for contractors to work as Field Service Technicians
immediately. Technicians would be responsible for handling simple hardware
installations for Dell and other Warranty Customers. A strong background
working with Laptops is a must. Field Service experience is a plus.
A SMARTECH Field Service Technician works independently, in communication
with a Service Delivery Coordinator, to provide installation, maintenance
and repairs on equipment in a designated territory to assure high levels of
customer satisfaction.
Contact this candidate