Barkley D. Simpson

**** **** **** #**

Fairfield, Ohio 45014

Phone: 513-***-****

E-mail: abh23l@r.postjobfree.com

Objective: Seeking a challenging career opportunity as a Technical Client Support

Agent/Instructor. Skilled in Computer Information Systems, Help Desk

and Customer Support, where proven troubleshooting and strong customer

service focus are the order of the day.

Education: 1998- 2000 ADP Online University Hoffman, IL.

Certifications in A+, PC Technical concepts, MS Networking Essentials,

Windows 95/98/NT 4.x and 2000 Operating Systems, Core Technologies,

and Networking Technologies.

1989 The University of Southern California Los Angeles,

California

Masters Certificate in Information Systems

1981 Our Lady of the Lake University San Antonio, Texas

BA, Marketing and Advertising

Minor – Computer Operations

--- All transcripts available upon request ---

Professional 2010 Data Recognition Corporation

Experience:

Project Screener

Review and score federal funded student work for

“No child left behind’ program.

2003 – 2009 Fifth Third Bank

Commercial Services Agent

•1 Dedicated to providing “World Class” customer service and support to

both external and internal customers. Provided training and support for

a proprietary Internet portal, with a multitude of treasury management

products and applications.

•2 Preferred agent, by multiple regions for initial telephone training and

follow-up.

•3 Far exceeded co-workers in letters of appreciation, from clients and

the field.

2000- 2003 Lexis Nexis

Support Engineer

•1 Provided national and global support for NT based LANs and WANs,

clients and servers. Telephone support of both hardware and software

for the legal content providers.

1996 – 2000 Automatic Data Processing

Computer Technical Analyst

•1 Provided nationwide support for UNIX based Digital and Motorola

Mainframe platforms, skilled in configuring and troubleshooting PC

hardware and software in Windows environments.

•2 Key player in propelling supported region to the number one region in

the United States.

•3 Acknowledged by sales personnel, clients, and management for

excellence in customer oriented technical support.

1991 – 1996 GE Capitol

Collections Representative

•1 Trained associates in team building and collection technique.

•2 Asset verification on accounts to be processed as bad debts.

1990 – 1991 The Tandy Corporation

Business Account Representative

• Technical support for business accounts in the office automation

market.

• Customer sales and support.

1984 – 1989 United States Army – Gelnhausen, West Germany

Communication Analyst

• Responsible for installation and operation of digital equipment.

• Designed and programmed an auto hard disk backup system for

tactical MS-Dos computers.

Contact this candidate