Customer Service Technician

Michael W. Elliott

***** ********** **. 408-***-****

Los Gatos, CA 95033 ******************@*****.***

Seeking position of: A udio Visual technician, Video Conferencing Technician,

M ultimedia technician, Technology Educator, Media consultant, Communications

Coach, Producer for Live events

Summary

• Detail Oriented, Organization and t ime management skill

• Comfortable both taking the lead and following the lead of others

• Teaching educators on the new technologies available to teach others

• Logistical and labor management, coaching and t raining

• Customer experience focused

Education

The Ohio State University Columbus, Ohio

2005-2007

• Earned my degree in communications technologies

• Interned with the Big Ten Network cable sports channel

• Worked fulltime and part-time while maintaining grades of B or better

• Studied both mass and interpersonal communications

Communications Experience

Audio Visual Technician Swank Audio Visuals San Jose, CA

2008-2010

• Pre-planning of events with client to insure for the meetings success

• Choose proper gear needed to produce the results clients asked for

• Logistic of getting the gear needed in the r ight place at the r ight times to allow for t ime

to be set when needed

• Operated Camera systems, Video Switching, Graphics machines, and projection

• Operated Audio, Lighting and Audience response systems

• Broadcast events over web, Satellite, Video conference machine and archived for later

p lay back on television

• Assembled all of the above systems for live performances

• Customer service, maintaining a professional environment while exceeding customers

expectations of Audio/Visual services

• Consulted with clients as to their needs and budget in sales process of A/V rentals

Communication I nternship B ig Ten Television Network Columbus,

Ohio 2007

• Learned all aspects of live sports broadcasting, covering many different athletic events

v ia a satellite t ruck assisting with Talent, Camera, Audio and Lighting

Michael W. Elliott

23591 Hutchinson Rd. 408-***-****

Los Gatos, CA 95033 ******************@*****.***

• Exceeded the expectations with on t ime commitments in the t ight deadline, high

p ressure environment while maintaining a professional quality broadcast

• Managed 9 other interns and their duties

• Produced segments for website including a report of a r ivalry t radition, YouTube style

v ideo

• Camera shots picked up by ESPN and ran nationwide on Sports Center

Assistant T.V. Producer Ohio State University Columbus, Ohio

2007-2008

• Responsible producer/director of distance learning program saving university money

• Trained University Professors to use video conferencing system in a Distance learning

classroom setting

• Assisted with in studio productions including teleprompter, camera operator, f loor

d irection and graphics maintaining the professionalism of the extension’s quarterly web

cast

• Experience with non-linear editing software allowing producers to create professional

v ideos for distribution nationwide

• Managed the schedule of distance learning classroom as well as archival of videos of

t hese classes

O n Air Personality M anhattan Broadcasting Inc Manhattan, Ks

1996-1999

• Developed local music show A S lice of the Homegrown w ith in studio guests increasing

t he relevance of the station with the community

• Remote promotions as requested by clients

• Tailgate party public appearances and customer/listener interactions

• Acted as the weather guy for two of the three station in the company

• Produced contests and spots for all three station in broadcast group

• Copy wri ter and voice of many clients spots

Master of Ceremonies / Disc Jockey Complete Music Manhattan, Ks

1994-1999

• Networked with clients/guests promoting future events with the company

• Event coordinator and facilitator, keep the event moving to the plans of the client

• Budgeting of t ime with requested music and activit ies desired

• Technical set up and removal of audio and lighting gear

• Communicated with clients before events to finalize plans, increasing superior

customer service

Skills

Michael W. Elliott

23591 Hutchinson Rd. 408-***-****

Los Gatos, CA 95033 ******************@*****.***

A udio Engineering MPEG 1-4 Troubleshooting

Audio Live Nero Verbal communications

Audio Editing Networking Videographer

Billing N iagara’s Go Stream Video Conferencing

Book-keeping V ideo Editing

Office suite

Budgeting projects Video Switching

On-Air Personality

Budgeting labor Writ ten Communications

Photoshop

Computer Hardware Windows OS (all)

Polycom

Consulting PowerPoint

Copy Writing Project management

Customer Service Public Address Setup

Deciphering requests Public speaking

Distance learning Relationship Building

C lassroom Sales

E thernet networks Scheduling Employees

Inventory Management Scott's Studios

Lighting Boards Surveys/research

Mac Computers Tandberg

Macromedia Suite Time Management

M anagerial Training employees

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