Project Manager Sales
Resume:
CRAIG E. THOMAS
Allen, TX ****3
Phone: 214-***-****
Email: **********@**.**.***
Senior Manager Leader Change Agent
20+ years in financial services
Proven skills in operations, technology, marketing, project management,
product management, process improvement, and quality
Expertise & experience:
Retail & Business Banking
Loan Origination & Servicing
Credit & Financial Analysis
Program & Project Management
Operations & Systems Consulting
Sales & Marketing
Product Management
Process Engineering
Professional Recruiting
Branch Management
Accounting
Compliance
Leadership Accomplishments:
. Texans CU Consumer Lending: Increased originations 90+%, reduced staff
and expenses by 30% while fully centralizing loan origination, &
decreased errors by 90+%
. Texans CU Mortgage Lending: Increased originations 100+% & reduced staff
and expenses by 15%
. Texans CU Small Business Lending: Built sales and application channels,
origination and servicing staff to develop $20+ million portfolio
. Capital One Bank Business Banking: Increased branch business credit card
applications 100%, branch business small loan applications 20%, outbound
telemarketing business credit applications 300%, and outbound
telemarketing business deposit sales 300%
. Capital One merger: Managed Small Business Credit integration for merger
of three financial institutions
. Capital One Small Business: Led cross-functional projects to implement
Small Business Installment Loans and SBA Loans, growing to third largest
SBA lender in US
. Crestar Bank: Implemented Call Center application and piloted CRM
application
. ARGO Data: Implemented 20+ applications as vendor Project Manager &
Business Analyst
Texans Credit Union August 2007 - October 2010 Dallas, TX
Vice President - Retail Lending
. Manage 40-FTE Consumer, Mortgage, and Small Business Lending Group
supporting 30 branches, Contact Center, Internet Banking, and five
Mortgage/Business Loan Officers
. Manage $20-30 million monthly originations, $1.3 billion loan portfolio,
and $3+ million annual budget
Capital One Financial Corp. May 1999 - August 2007 Richmond, VA &
Dallas, TX
Senior Vice President - Business Banking
. Manage bank credit products and sales and marketing of national credit
products through bank channels
. Manage Business Banking marketing and sales support for 300+ branches,
200+ business bankers, and telemarketing group
Craig E. Thomas Resume - Page 2
Program/Project Manager
. Manage successful execution of 4 programs and 11 projects with total 3-
year net present value of $50+ million; programs were Small Business
Installment Loans, SBA Lending, Small Business Internet, and Small
Business Credit Merger Integration
Crestar Bank / SunTrust Bank March 1998 - May 1999 Richmond, VA
Assistant Vice President - Retail Automation Manager
. Manage call center and branch platform applications, including successful
implementation of call center sales and service system
. Manage successful pilot of CRM (Customer Relationship Management) system
Seer Technologies, Inc. October 1997 - March 1998 Cary, NC
Product Manager - Financial Services & CRM
. Manage financial product marketing
. Manage product priorities and specifications
ARGO Data Resource Corp. May 1990 - October 1997 Dallas, TX
Customer Relationship Manager, Business Services Manager, and Product
Manager
. Manage successful implementation of 20+ customer application projects as
vendor Project Manager and Business Analyst; applications included
Teller, Branch Platform Sales and New Accounts, Call Center, and Direct
and Indirect Lending
. Manage and execute technology and operations consulting engagements,
application design workshops, and training
Lone Star National Bank October 1986 - May 1990 Dallas, TX
Assistant Cashier
. Manage operations, accounting, and customer service for independent $50
million bank with three branches
. Manage board, management and regulatory reporting and; manage cash and
investments
Education:
Texas A&M University May 1986 College Station, TX
Bachelor of Science - Economics; Accounting Minor
Project Management Certification
Master's Certificate in Project Management - George Washington University,
July 2000
Project Management Professional (PMP) Certification, November 2000 (#28627)
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