Project Manager Management

Anthony Randolph

. Phone: 925-***-****

e-mail: *********@***.***

INFORMATION TECHNOLOGY MANAGER

Twenty-three years of managerial experience in planning, servicing and

implementing enterprise voice & data

Unified Communication solutions. Leading professional service teams of

project managers, system designers

and technical engineering staff, with exceptional organizational leadership

skills providing proven results

recognized at all levels of the business.

Emphasis on developing strong customer relationships and have a solid track

record in guiding professional and

successful project teams with strong people and project management skills.

Results driven by emphasizing

conceptual skills, inspiring teams with critical strategic and innovating

thinking, risk taking and risk mitigation

that delivered results and exceeded key financial targets.

Strenghts:

. Strategic Thinking: Lead the transformation of regional business

direction from telephony to convergence technology enterprises.

Provided direct leadership of regional development and operational

strategy. Interacted daily with senior management in support of

corporate goals; conducted project planning and reporting; purposed

operational forecasts; assisted upper management with preparation of

regional and capital budgets; hired, trained and managed regional

staff; restructured our installation business from top to bottom.

. Risk Management: Developed project management installation methodology

monitoring Project Managers projects through the identification of

risk factors and mitigation practices that lowered cost overruns by

29%.

. Results Orientation: Increased key corporate utilization capacity

indicator from 78% productive time to 85% from last fiscal year

results. Drove the Installation Satisfaction return rate from last of

four regions to 1st place, from a rate of 2% to 38% over a half year

fiscal term.

. Innovation through Quality Control: Organized a system assurance

process that provided critical steps that focused on the right jobs to

help mitigate risk and deliver high customer satisfaction. Reduced

overall cost overruns by 8%, drove positive customer satisfaction

responses to 96%, and increased the installation 90 day cycle time to

98%.

. Coaching and Mentoring: Developed through training plans, focused on

technical skills and competencies that improved overall performance

scores of all team members from meeting expectations to partial

exceeding over last fiscal year.

PROFESSIONAL EXPERIENCE

ARAND Video Services - Pittsburg, CA; Small Business & Family Video

Productions

Owner - Sole Proprietorship 7/08 -

Present

Formed business for providing professional filming, photo, and video

productions in order to specialize in

working with small businesses, families, and church ministries.

Maintain strategic planning and decision making

of evolving website base technologies. Educate and train staff in the

utilization of extensive programs of online

internet marketing and key strategies of social networking sites to

help promote new business. Chief vendor

contract negotiator for business operations and liaison with non-

profit & small business organizations.

Siemens - San Jose, CA- 11+ years Managerial Experience with increasing

responsibility follows:

Western States Region Implementation Manager

1/06 - 6/08

Responsible for Installation of Voice & Data Unified Communications

systems/Call Centers/Voice over IP products for the Western States.

Managed Project Managers, System Designers, and Installers. Forecasted

revenue, gross margins and development of implementation methodology.

Anthony Randolph

Page -2-

Northern California Regional Operations Manager

5/01 - 1/06

Managed 22 service Customer Engineers in the delivery of

telecommunication and data services in the San Francisco Bay area.

Provided regular reporting of customer support/field service

activities and business performance metrics to senior management on

specific initiatives and assignments. Provide d after-hour rosters and

support for both the customer support and field service functions

necessary to support the business. Directed product

improvements/advancements and managed vendor partnerships in concert

with engineering.

Enterprise Customer Operations Manager 3/97 -

5/01

Oversaw the Service and Operations of assigned top 100 international

accounts. Handled service escalations, determined strategic account

direction and interfaced with a wide variety of organizational

divisions that consisted of international and domestic locations.

IBM - Santa Clara, CA - Over 9 years direct Project Management with

increasing responsibility follows:

Senior Project Manager Health Care Sector

11/91 - 3/97

Project Manager for the UCSF accounts managing diverse large projects.

Participated in a companywide pilot program aimed at turning the

company's installation business into a combination Internet/Virtual

reality business through the use of virtual call centers and emerging

Internet technologies. Managed projects for the Kaiser Hospital team,

overseeing projects at facilities such as Kaiser South San Francisco,

Kaiser Regional offices, Walnut Creek and San Francisco locations.

National Account Project Manager 8/87 -

11/91

Reviewed RFP's, assigned projects & monitored installations of each

team member. Managed the implementation of financial sector on

national accounts, such as World Savings, Citibank, Wells Fargo and

Bank of American. Prepared detailed project and resource allocation

plans and managed customer's implementation resources throughout the

county.

Key Managerial Skills & Training:

. Management & Leadership Skills, Strategic Management, Analyzing

Strategic Options, Customer Relationship Management, Implementing CRM,

Process Management, Managing High Performers, Creating a Retention

Strategy, HIPAA Overview, Financial Management & Budgeting Essentials,

Operations Management Tools, International Business & Cultural

Politics, Management Skills Development Seminar, Small Business

Administration.

. IT & Telecommunication VOIP concepts, Voice over IP Essentials, ITIL

Infrastructure Training, Data Network Security Systems, Convergent

Networking Technologies, Data Communications I & II, Understanding

ACDs and Call Center Technologies, Fundamentals of Local Area

Networks, Understanding Computer Telephony Integration.

Education:

. University of San Francisco, San Francisco, CA. BS Degree in

Organizational Behavior with emphasis on Change Management.

Additional Skills:

. Extensive knowledge of MS projects and MS office (Word, Excel,

PowerPoint, Access), Knowledge of IT & Unified Communications VOIP

concepts, Adobe Premiere After Effects/Photo/Video Products, Final Cut

Pro, Roxio Premier Products, Internet Technologies Skills, Website

Design.

Contact this candidate