Customer Service Sales

Robert Steirer

**** ****** ***., ***** *****, CA 95051

Phone/fax 408-***-**** ? e-mail: *********@*****.***

Summary: Past experiences have given me a solid customer service

background; the ability to handle fast-paced working environments and

prioritize multiple tasks while meeting deadlines; an appreciation for

working with diverse multi-cultural teams.

WORK EXPERIENCE:

JCPenney Co., Inc.- Cupertino, CA

08/2006 - 09/2008

Sales Associate, Salon Receptionist

> Operated cash register, maintained cash levels, and opening/end-of-

shift close-out.

> Processed new charge card applications for customers -met monthly

goals.

> Salon duties: Handled phone/walk-in inquires about salon services,

scheduled new appointments for the stylists, and rebooked regular

clients.

Nordstrom Inc.- San Jose, CA

08/2004 - 05/2006

Stock Support

> Assisted dept. manager with merchandising, visual presentation of new

clothes. Maintaining dept. standards (i.e. visual displays, size

runs).

> Responsible for weekly mark-downs, sending clearance shipments to

outlet store, claims to vendors (RTV's).

> Pulled merchandise to fulfill internet generated purchases.

Jossey-Bass Publishers- San Francisco, CA

10/2000 - 09/2001

Facilities/Mailroom Assistant

> Responsible for all mailroom duties: sorting & distribution of mail,

logged in and distribution of FedEx, UPS, overnight, priority

packages.

> Used UPS Powership on-line to send customer returns to central

warehouse.

> Filed monthly vendor invoices and payment requests.

Macy's Co.- Palo Alto, CA

10/1998 - 06/2000

Merchandise Specialist

> Created and changed seasonal displays for clothing, handbags, and

accessories.

> Maintained all signage on the sales floor to coincide with weekly

print ads.

> Monitored merchandise levels, restocked as needed. Performed price

mark-downs, reticketed merchandise, pulled/sent shipments to clearance

center.

Crown Books Inc.- San Francisco, CA 04/1997 -

01/1998

Sales Associate

> Cashiered, provided general customer services tasks. Ordered and

tracked special orders.

> Logged in new shipments into store inventory system. Restocked

shelves and kept a well-cleaned selling floor.

Landmark Theater Inc.- San Francisco, CA

10/1996 - 06/1997

Theater Staff

> Responsible for daily opening/closing, operations of the concession

service.

> Greeted, sold tickets to public. Providing general information and

ensuring a safe environment for theater guests.

Marriott International Inc.- Palo Alto, CA

06/1993 - 08/1995

Mailroom Staff

> Mail pickup from Post office. Sorting and distribution of mail,

FedEx, UPS packages for 500+ employees.

> Fielding inquires and complaints related to the mail service and

resolved them, sent daily shipments, provided tracking info. for

packages sent through FedEX-Powership, DHL, Airborne Express.

> Assisted in training new employees on mailroom equipment &

procedures.

Computer Skills

MS Word, Adobe PageMaker 6.5, Adobe PhotoShop CS.

Education

Mission College, Santa Clara, CA. Major: Marketing, Retail

management

Other interests: Kinesiology, areas of injury prevention and tennis

performance.

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