Customer Service Manager
Resume:
Lisa Deighan
Wanaque, New Jersey 07465-1061
***************@*******.***
SUMMARY
I am a sincere, loyal and dedicated individual who has a great
deal of ambition. Although I have extensive experience in
Accounts Receivable, I love to learn, and am always up to a
challenge. I get along well with others, while also working
efficiently on my own. I am seeking a position where I can
develop and excel while
giving my best to an employer. "
QUALIFICATIONS
More than twenty years experience in Finance, Customer Service, and
working in a corporate environment.
Detailed Oriented, Neat and Extremely Organized
Proficient in Microsoft Excel, Word, and Outlook.
Experience with the operating system of:
-JD Edwards
-Cognos
-WM-Shipping and Routing
WORK EXPERIENCE
2006 - 2010
Accounts Receivable Coordinator
Shiseido Americas Corporation
Oakland, N.J.
Maintain collection status of major US Department stores,
including-Nordstrom's Lord & Taylor, Belk's, Dillard's, TJMaxx
& Marshall's, Barney's, and Von Maur. Responsibilities included
timely payments of outstanding invoices, follow through with
chargebacks and violations, offsetting of returned items on a
daily basis, maintaining website access to each customers
accounts payable websites, create excel spreadsheets regarding
destroyed in field merchandise for customer service department to
process, assist co-workers with special projects when needed.
Gathering and compiling data pertaining to The Open Deduction
Report, and The Collection Report on a monthly basis.
2003 - 2005
Floor Plan Administrator/Financial Bookkeeper
Valley National Bank
Wayne, N.J.
Floor Plan Administrator: Maintaining balances on
several Auto dealer inventories with payments and loans
accordingly. Monthly balance billing, processing daily payments
of vehicle purchased, weekly and monthly reporting for upper
management of the Consumer Loan Department
Financial Bookkeeper: Disbursed daily workload printed the prior
evening, maintained ACH accounts, offset daily unapplied payment
amount, recorded preferred checking drafts, maintained copies of
overdrafts for all customers, and reported to upper management.
Loan Processor: processed auto loan applications received from
auto dealers, or local VNB branches.
1985 - 2003
Front End Manager/Bookkeeper
Grand Union
Oakland, NJ
Front End Manager: Creating weekly schedule for all front end
employees covering all open hours of operations, scheduling daily
lunch breaks to maintain proper coverage of cashier's to decrease
customer wait time, assist customers inquiries.
Office Bookkeeper: Daily sales reporting to upper management,
weekly sales closeout and reporting to corporate, payroll for
store employees, and payroll projections for following week,
weekly and monthly vendor billing to support store inventory.
EDUCATION
2010 - Present Bergen Community College Paramus,
N.J.
1999 - 2001 Passaic County Community College Paterson,
N.J.
1982 - 1986 Mary Help of Christian's Academy North
Haledon,
N.J.
REFERENCES
1. Christine Miele-Senior Manager Customer Service 178 Bauer Drive
Oakland NJ 07436 201-***-****
2. Joe Byra-Director Distribution 178 Bauer Drive Oakland NJ 07436 201-
651-3952
3. Ken Link-Vice President Valley National Bank-Consumer Loans 1445
Valley Road Wayne, NJ 1-800-***-****
4. Elise Shamansky-Senior Manager Demonstration Department 178 Bauer
Drive Oakland NJ 07436 201-***-****
Contact this candidate