Manager Customer Service

THOMAS C. HERNDON

**** ******* **** ******** ** 29501 H 843-***-**** C (843) 250. 7139

***********@**.***

CAREER OBJECTIVE

Results-driven professional offering 20 years' of extensive experience in

management, customer service, process efficiencies, productivity

reporting, budgeting, training and the administration of governmental

safety regulations. Looking to join a team within a shipping/receiving

environment that provides the opportunity for growth and the ability to

utilize my experience and skills.

QUALIFICATIONS

. Manage staff of 120+ employees & perform human resource functions

. Thorough knowledge of powered & static conveyor package systems

. Oversee multi-million dollar I&E financial budget

. Provide training for OSHA/DOT safety regulations

. Coordinate independent contractor & supplier contracts

. Extensive knowledge of electronic scanning inventory systems

. Maintain reports of productivity & service requirements & standards

. Customer service liaison with large retailers, manufacturers &

service oriented businesses

. Comprehensive knowledge of load factor efficiencies with direct truck

loading

. Strong negotiation skills and the ability to influence business

partners

. Effective communicator and problem-solver

EDUCATION

B. S. Political Science, Francis Marion University, Florence SC 1995

PROFESSIONAL EXPERIENCE

Ruan Transport July 2008-September 2010

Terminal Manager (Johnson Controls-Florence & Atlanta Battery Division)

Management of 40+ employees (2 managers, 32 regional over-the-road

truckload drivers, 4 yard spotters and 1.5 dispatch support personnel along

with the day-to-day operations of the business, to include:

. Ensuring a safe workplace environment

. Performing HR functions to staff management,

dispatchers,drivers, and independent contractors which included

performance reviews, employee improvement plans & contractual

business discussions

. Providing required OSHA/DOT Training

. Maintaining service level of 99.9% on a weekly basis

. Ensure training of all powered pallet jacks (riders and walk

behinds), and lift gates

. Implementing preventative maintenance programs for tractors and

trailers

. Worked with JCI to reduce transportation costs in three other

plants including Florence

. Oversee the Peoplenet electronic driver log system

. Worked with the Aspian Routing system to create all delivery

routes in 9 states

Total Logistic Controls- Oct 2007-July 2008

Terminal Manager (Johnson Controls-Florence Battery Division)

Management of 70+ employees (5 managers, 60 regional over-the-road

truckload drivers including independent truck drivers), 4 yard spotters

and 5+ dispatch support personnel along with the day-to-day operations of

the business, to include:

. Ensuring safe workplace environment

. Performing HR functions to staff management, dispatchers,

drivers, and independent contractors which include performance

reviews, employee improvement plans & contractual business

discussions

. Providing required OSHA/DOT training

. Maintaining service level of 99.9% on a weekly basis

. Ensure training of all powered pallet jacks(riders and walk

behinds), and lift-gates

. Implementing preventative maintenance programs for tractors and

trailers

. Worked with JCI to reduce transportation costs in three other

plants including Florence

. Oversee the Peoplenet electronic driver log system

. Worked with the Aspian Routing system to create all delivery

routes in 9 states

Irix Pharmaceuticals March 2007-October 2007

Logistics Manager

Management of shipping, receiving, and warehouse staff and day-to-day

operations to include:

. Managing of all shipping, inventory and other related costs

. Ensuring safe workplace environment

. Performing HR functions to staff with documentation, payroll approval

system, employee improvement plans and performance appraisals.

. Providing all necessary training that pertains to OSHA/IADA (dangerous

goods)

. Ensuring all DOT international documents for hazardous and dangerous

goods are in compliance with government regulations.

. Coordinating all shipments at other national and international owned

facilities

. Managing of entire inventory for facility

FedEX Ground (fka Roadway Package System, Inc.) 1989-2006

Senior Terminal Manager 2004-2006

Management of 120+ employees (12 service managers, 10 line haul truckload

drivers, 52 independent pick-up & delivery drivers, & 44 package

handlers) and the day-to-day operations of the business, to include:

. Managing financial budgets and I&E statements

. Achieving service delivery goal of 99% or greater

. Ensuring safe workplace environment

. Performing HR functions to staff management, drivers,

contractors and quality assurance personnel with documentation, e-

time electronic payroll system, performance reviews, employee

improvement plans & contractual discussions

. Providing comprehensive training of required governmental

OSHA/DOT policies

. Negotiating supplier and independent contractor contracts

. Implementing preventative maintenance programs for conveyor

sortation systems and machinery

Pick-Up & Delivery Manager 2000-2004

Managed pick-up & delivery contractor drivers, line haul drivers,

seasonal temporary driving staff, and service manager employees. Secured

maintenance & safety of terminal equipment and trucks. Conducted business

discussions to adhere to legal contracts.

Service Manager IV 1998-2000

Supervised dock package handlers and loading accuracy of inbound/outbound

freight packages. Performed HR administration for package handlers and

dock personnel, including team building workshops, payroll, and

performance documentation. Reported on scanning accuracy, service, and

other daily operational data.

Inbound Freight Coordinator, RPS, Inc. 1995-1998

Achieved required productivity standards, which included generating

efficient loading diagrams for dock staff, maximizing delivery stop

accuracy, and communicating with distribution staff.

Coordinator (part- time), RPS, Inc. 1990-1995

Package Handler, RPS, Inc. 1989-1990

Retail Inventory Clerk & Sales, Bergen's Gifts & Hallmark, Bergen's Men's &

Ladies Shop 1985-1989

CAREER HIGHLIGHTS

2006 Best Fed Ex Ground Terminal Safety Program in Company

2006 Best Training Compliance in the Carolina Region

2006 Best Injury Frequency Top Ten in Nation

2002-2005 #1 Inbound/Outbound On-Time Service

2002-2005 Best Employee Retention Program in Carolina Region

2002-2003 Best Accident Frequency in Fed Ex Ground Company

2001-2002 Pick-Up & Delivery Safety Manager of the Year

1999-2000 Service Manager of the Year

March of Dimes Terminal Chairperson

United Way Terminal Chairperson

Youth Group Church Leader

Eagle Scout

References Available Upon Request

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