Manager Customer Service
Resume:
Richard Scott Bard
Houston, TX *7009
_____ _____ *****@*********.***
Summary
Highly experienced, talented, and dependable network engineering manager
with over 13 years of experience designing, installing, and supporting data
and telecommunications networks. Skilled in all aspects of network
engineering management including budgeting, vendor management, equipment
ordering, installation, support, on call scheduling, employee training,
customer service, cost savings, and employee management.
Experience
Senior Manager Data Network Engineering
2007 - 2010
PAETEC (Houston, TX)
Manager of a team of 11 individuals responsible for the core network
including backbone routers, backbone switches, internet gateway routers,
internet and VPN route reflectors, MPLS gateway routers, and management
routers. Manager of the network architecture group responsible for lab
testing and proof of concept for next generation hardware and software
integration with the existing network.
. Integrated the McLeodUSA and PAETEC Data Networks improving service
delivery and network operations efficiency by 50%.
. Increased network capacity 1000% by installing new core and internet
gateway hardware to replace older hardware to support OC-192, OC-48,
and 10GE backbone and transit circuits.
. Provided capacity planning for the core network including backbone,
transit, peering, and intra site Ethernet circuits using Lucent
Vitalnet and WANDL software ensuring the network had adequate capacity
for existing and future customer growth.
. Identified savings of over $300,000 in monthly recurring costs
associated with unused, legacy backbone circuits.
. Significantly increased peering capacity which improved connectivity
for customers and provided a low cost alternative to expensive transit
circuits resulting in savings of over $1,000,000 per year with the
potential to save over $7,000,000 per year as traffic increases.
Senior Manager Engineering
2000 - 2007
McLeodUSA (Houston, TX)
Managed a team of 16 individuals responsible for the revenue data network
(RDN), internal data network (IDN), internal communication (ICOM) group,
and electronic commerce (MECN) groups.
. Identified a next generation router to provide integrated VPN,
Firewall, Internet, remote access, and VOIP services which allowed for
costs savings in excess of $500,000 per site.
. Tested and deployed MPLS VPN as an alternative product to traditional
frame-relay service.
. Migrated from Meridian based PBX phones to Polycom SIP phones using
Broadsoft call controllers and Alcatel Plexus Gateways saving $500,000
in yearly line costs.
. Tested and deployed quality of service (QOS) to provide a higher class
of service for VOIP and VPN traffic across the IP backbone ensuring
that traffic achieved 99.999% service availability.
. Integrated the Splitrock and McLeodUSA ATM and IP networks which
improved operations efficiency.
. Negotiated new pricing with transit providers resulting in savings of
over $150,000 per year.
. Worked with hardware vendors to negotiate volume purchase discounts
saving over $1,000,000.
Manager IP Architecture
1997 - 2000
Splitrock Services (Houston, TX)
Designed, installed, and supported a 300 plus node ATM and IP network to
support dedicated and dial internet access service for Prodigy, PeoplePC,
Juno, and Earthlink.
. Designed the OSPF and BGP policy used to route traffic across the IP
backbone.
. Worked with the American Registry of Internet numbers (ARIN) to
acquire and maintain over 12 /16 networks
. Maintained public and private peering relationships at PAIX, Equinix,
and the Ameritech NAP.
Network Engineer
1996 - 1997
Gridnet International (Atlanta, GA)
Supported a nationwide IP over ATM data network that provided dedicated and
dial-up internet and VPN access for BellSouth.net, Juno, and Mindspring.
. Tested and implemented the EBGP policy used for peering, transit, and
customer connectivity.
. Service delivery engineer responsible for activating new dedicated
internet customer service.
. Designed and supported dial and dedicated intranet and extranet VPN
services.
Additional Relevant Experience
Network Engineer, GE Capital, Atlanta, GA
Cooperative Student, Georgia Tech Research Institute, Atlanta, GA
Education
Bachelor of Science in Electrical Engineering Cooperative Plan, Georgia
Institute of Technology
Certifications
Cisco Certified Network Associate (CCNA)
Skills
. TCP/IP, BGP-4, OSPF, ISIS, EIGRP, IGRP, RIP, RIPv2, L2 MPLS, L3 MPLS,
MPLS-TE, Cisco IOS, Juniper JUNOS, Multicast, QOS, VOIP, SIP, SSL, HSRP,
VRRP, IPSec, L2TP, APS, ATM, Frame-Relay, Perl, C++, Vitalnet, WAN, LAN,
WANDL, Naviscore, Broadsoft, CRTP, G.729, G.711
Hardware
. Cisco GSR 12400, 7600, 7500, 7200, 6500, 4500, 2400
. Juniper M-120, M-20, M-10i, M-7, M-5
. Netscreen 5400, SA6000
. Lucent CBX-500, PSAX
. Adtran 5305, 4305, 908, 904
. Polycom 6000, 550, 501, 430 SIP Phones
. Meridian PBX's
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