Stephen E. Clark

**** ******** **** **** ( Mogadore, OH 44260 330-***-****(h) ( 330-

***-****(c) abh1tu@r.postjobfree.com

Career Summary

A highly experienced Business Process professional and SAP implementer in a

fast-paced, complex industrial environment. Global systems implementation

expertise. Broad experience in customer service and supervision. Notable

skills in:

Sarbanes-Oxley ITGC compliance Employee training / development

SAP - Configuration and security OEM Customer Service

PROFESSIONAL EXPERIENCE

Hattie Larlham Cafe, Akron, Oh 2/2010 to

7/2010

Food prep, cashier, cleanup.

Congress Lake Country Club, Hartville, OH 2009 to

Present

Ran practice facility. Ball pickup and distribution, setup tees and take

down., customer interaction.

Veyance Technologies, Akron, OH 2007 to 2009

Goodyear sold Engineered Products division in 2007 to form present company.

Roles did not change. Manufacturer of industrial rubber products-belts,

hoses, tank tracks, etc

The Goodyear Tire & Rubber Co., Akron, OH 1972 to 2007

Business Process Architect (1997 to 2009)

. Involved in numerous successful SAP implementations in North America,

Europe, and Asia for Engineered Products. This involved approximately 20

manufacturing plants and 10 distribution centers. Configured and

maintained Sales and Distribution (SD) related tables and master data

that affected processes of order entry, billing, pricing, quotations,

outputs, and accounting.

. Developed and presented 10 SD related training to salary and hourly

workers. This involved preparation of documentation for end users, but

occasionally on-site presentations were made.

. Administered Sarbanes / Oxley ITGC audits for plants in North and South

America. Number of plants varied between 2 and 15. Audits included

remediation of unsuccessful tests.

. Manned help line for SAP problems primarily for order entry, shipping,

and billing, and security.

Computer Applications Consultant (1992 to 1997)

. Participated in project team that implemented SAP R2 for all Goodyear

North America Tire plants. This was Goodyear's first experience with SAP

and considerable time was spent matching customer requirements to

software capabilities and in overcoming acceptance barriers. Developed

and presented user training for order entry functions.

Manager of Original Equipment Customer Service (1983 to 1992)

. Received management award for improvements of Advanced Shipment

Notification timeliness from mid 90% on-time to 99%+ on-time.

. Implemented direct factory shipment program which resulted in significant

reductions in freight costs in excess of $20,000 per month.

o Page 2

Stephen E. Clark

. Managed department of 14 customer service reps who provided direct

contact with original equipment tire customers and assured on-time

delivery of tire requirements in auto, tractor, truck, mobile home,

industrial, and earthmover industries.

. Centralized customer service functions at corporate headquarters of 5

regional sales offices resulting in staff reductions of 12 associates.

Original Equipment Customer Service Group Leader (1978 to 1983)

. Supervised 3 customer service reps and carried out customer service

functions for assigned accounts.

Original Equipment Customer Representative (1976 to 1978)

. Provided customer service to original equipment accounts in truck,

agricultural, automotive, and mobile home industries.

Distribution Planner (1972 to 1976)

. Involved in order entry, order fulfillment, inventory replenishment, and

production distribution.

Educaton

. B.S., Industrial Management, University of Akron, Akron, OH, 1972

Volunteer / Community Service

. Edwin Shaw Challenge Golf Course and Range

. WEYE radio station for visually handicapped

. Lake Branch of Stark County Library

Contact this candidate