Sales Engineer

William A. Schrul

**** ***** *****

Mountainside, NJ 07092

Home: 908-***-****

Cell: 908-***-****

Email: *******@*****.***

Qualification Highlights

Global Account Manager for Thomson Reuters Account team in the US

Twenty Five years of data and communications experience providing

leadership support in a very competitive and fast paced telecom/Financial

Markets Industry.

Strengths include ability to manage both upper management and daily staff.

Superior verbal and interactive personal skills.

Outstanding dedication to managing Thomson Reuters customer base and

providing ongoing support to the Thomson Reuters Sales and Engineering

Teams.

Project Management Excellent communication skills

Team Leadership Technical Knowledge

Client Management Field Service Management

Pre Sales Solutions Management

Managing SLA's Up-selling into Accounts

Managed Hosting Co-Location

Cloud Computing Ethernet Solutions

o Maintain and manage customer needs and expectations on a 24 x 7 basis.

o Excellent interpersonal skills to create and build client

relationships; perform on site evaluations on a consistent basis.

o Work with Sales Teams on Sales Opportunities by responding to RFP's

and working with Sales on bringing a new opportunity onboard.

o Working with client's technical staff and Network Operations to design

a solution with the client's operations staff.

o Provide Visio Diagrams to client and internal staff to document the

layout of the project.

o Work with staff on providing SLA's and Master Sales agreement.

Employment History

SAVVIS INC.

December 2005- March 2010

Global Account Manager- Thomson Reuters Account Weehawken, N.J.

> Daily Sales account Management of Global $60 million dollar account

> Actively working with account teams and to identify up sell

opportunities within account base

> Sell Network and Hosting and co-location solutions to Thomson Reuters

> Closed Canada Network solution in Canada to combine Thomson Network

and Reuters Network

> Doubling the MRR in Canada- $ 6 Million dollar annual deal

> Manage Account team's sales funnel for US, LATAM and Canada

> Manage Thomson Reuter's Market Data feeds for their US based client

networks

> Main Client Point of contact back into the global account team for

client issues and concerns

> Manage US Based RFP's

> Manage Content Delivery Services for Reuters.Com

> Creating and tracking sales activities and opportunities in our

Customer Relationship Management (CRM/Siebel) system

> Working with new sales prospects suggesting SAVVIS solutions and

products to their organization

> Meeting and exceeding assigned quotas in addition to providing 12

month rolling forecasts

> Build key relationships with Department Heads, Sales Staff and Product

Management teams

> Infrastructure support for Thomson Reuters workstation products:

Reuters Plus, Thomson One, Reuters 300 Xtra

> Main point of contact for Thomson Reuters product teams for bringing

new data feeds onto their internal network.

> Main point of contact for Thomson Reuters development teams for

bringing new feeds on for testing and the liaison between SAVVIS

engineering staff for bandwidth upgrades.

> Main Point of contact for US sales team to set up sales meetings and

presentations for new product offerings to Thomson Reuters in US and

Canada.

> Emailed data feed upgrade matrix and on net projections to educate

sales staff at Thomson Reuters and development staff on the SAVVIS

roadmap.

Net2Phone August

2004- December 2005

National Account Manager Newark, N.J.

Manage US Cable Providers (VOIP Services)

> Manage In House Accounts and interface client issues into internal

support staff

> Up Sell into existing Accounts

> Manage billing issues with Cable Providers

> Work with client engineering staff to create custom solutions.

Global Crossing October 2001- 1/04

Global Operations Support Manager Florham Park, NJ/NYC

Trouble Management

> Manage customer network outages.

> Manage and escalate trouble tickets within the Global Crossing Network

as the Customer Advocate.

> Ensure that both Customer and the Global Crossing Team are up-to-date

on faults.

> Notify customers of latest updates via electronic notification and

distribution of monthly outage reports.

> Manage the Global Crossing Service Team. Interface between internal

network staff, Help Desk, and the customer's support staff.

> Escalate Priority One and Priority Two trouble tickets to Global

Crossing's Network Operation personnel.

> Tracking of "chronic" service issues; working with both the client and

the Global crossing Operations Staff to resolve.

> Manage SLA agreements, and issue credit to each outage at the end of

the month when SLA's were not met.

Network Performance

> Establish and ensure quality of service and network performance

reliability.

> Evaluate customer's network to determine diversity and redundancy

requirements.

> Implement recommended network solutions for both carrier and physical

connectivity.

> Monitor internal systems to determine customer affecting capacity or

network maintenance issues; includes providing advance notice to

customer and support teams on changes, upgrades, maintenance, etc.

> Work with the sales team, sales engineering staff to grow the revenue.

Look for opportunities to sell new products, upgrade technology when

possible.

> Develop very close working relationship with the client's staff to be

able to work on getting new revenue into the account, and to upgrade

technology when the opportunity arises.

> Keep the client aware of new technology that is available to them, and

how it can help them in their day-to-day business.

Reporting/Trend Analysis

> Research, prepare and deliver operational overview and monthly service

level reporting.

> Prepare and maintain weekly trouble reports for Major Clients.

(Trouble tickets, Network Performance and availability).

> Provide post mortem analysis of internal failures when necessary.

> Provide a detailed breakdown of all outages that affect an SLA not

being met. Follow up with the client on that outage and make sure that

they get the proper credit as per the SLA

> Work with internal staff as well as the client's staff to make the

proper changes to minimize this type of an outage again.

Project Management / Technical Assistance

> Close interaction with project management team to provide technical

assistance on large-scale implementations.

> Provide expertise to provisioning to ensure standard intervals for

installations.

> Maintain an overall Account Management style to ensure customer's

needs are being met.

Day to Day Duties

> First Point of contact for customers on assigned accounts.

> Primary liaison for sales team and network management to interface

with customers.

> Maintain daily records of trouble tickets in progress; update weekly

outage report to ensure the proper MTTR is honored.

> Work with the sales teams on client opportunities, and provide sales

support on an ongoing basis for all sales support activities.

> Interface daily with the Global Crossing Sales Team to insure team is

current on client activity.

> Work on maintaining Monthly Service Reports for end of month meetings

with all clients.

> Work with internal staff on keeping sales proposals and client

activities up to date.

> Interface with Operations and Service Delivery Teams as needed to

insure proper turn up.

Accounts Supported

> Goldman Sachs

> Deutsche Bank

> Prebon Yamane

> Bear Stearns

> Speer Leeds, Kellogg

> State Street Bank

> Bloomberg

> Merrill Lynch

> A.I.G.

> U.B.S.

> Provided ad hoc support on smaller accounts as required.

Telemedia International Inc. October 1999- July 2001

Subsidiary of Telecomm Italia Rome, Italy

Project Manager for North America - Project Management Group

Jersey City NJ

> Main Liaison between Sales Team and Sales Engineering Staff and

Operations to bring a WAN project through the implementation cycle.

> Manage large data and voice WAN installations in an international

environment.

> Work with Vendors on pricing and maintaining the vendor relationship .

> Manage installations of VPNs over an IP based WAN.

> Provide support to existing customer base by working closely with

Sales and

> Engineering.

> Develop database reports and provide reporting to internal staff and

third party

> vendors on existing projects.

> Update Visio network diagrams of ongoing projects; work with internal

network

> staff and customer base to ensure current diagrams are in use.

> Interface between internal and client's staff (Operations, Sales,

Finance,

> Provisioning, 3rd Party Vendors)

> Provide ongoing status reports for clients and internal staff for all

projects.

> Bring client through the entire implementation cycle, and then bring

the client into

> the billing cycle.

ALPHANET SOLUTIONS February 1998- October 1999

Network Consultant Cedar Knolls, NJ

> Lead engineer at Nabisco in East Hanover, NJ for Token Ring to

Ethernet conversion of more than 1000 PC's.

> Lead Engineer at PSE&G in Newark, NJ working with upper level

management to ensure that the Windows 95 migration met company

standards. Supervised five engineers for various locations statewide.

This project involved the conversion of over 1500 PC's across NJ.

> Lead Engineer at Panasonic in Secaucus, NJ to provide desktop support

at the complex for more than 1000 end users. Provide weekly status

reports for Panasonic and Alphanet Staff. Supervised a staff of 10

desktop consultants.

DOW JONES MARKETS (formerly Telerate) December 1988-1997

> Senior Technical Support Engineer Jersey City, NJ7

o Supervise 7 lead Engineers of IT staff reporting to V. P. of Dow

Jones Telerate IT Division and Director of Field services.

Visited numerous sites to work with IT staff on ongoing issues.

o Responsible for preserving more than 10 large Fortune 500

accounts due to ongoing service issues. Accounts included: Smith

Barney, American Express, JP Morgan, and Dean Witter.

o Provide WAN support to field staff of technicians for entire

USA, including Alaska and Hawaii.

o Provide hardware and software support for sales staff both

internally and externally to Dow Jones Headquarters.

o Internal Mail Administrator for Support Staff.

INTELOGIC TRACE INC. (formerly Datapoint) 1984-

1988

Senior Field Service Engineer - Field Service Group New

York, NY

> Maintain client LAN and WAN based solutions for New York City based

clients.

Educational Background

DeVry Technical Institute, Technician Degree, Woodbridge, N.J.

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