Manager Customer Service
Resume:
Michael Lanes
Los Angeles, CA *****
abh1tb@r.postjobfree.com
OPERATIONS MANAGER
A self starter with proven leadership skills and extensive experience in
process control and management of technical and manufacturing services in
the aerospace and automotive markets. Record of successes in turnaround,
restructuring and thriving organizations practicing risk mitigation and
teamwork consistently resulting in improving revenues, margins and
productivity. A professional who sees reality, accurately understands
situations, weighs the potential outcomes of various decisions and make
positive things happen. Strengths include:
Strategic and Tactical Mindset - Builds Strong Relationships - Creates High
Performance Teams
Develops and Implements Successful Plans - Six Sigma and Lean - Manage by
Results
Thermal Processing - Chemical Processing - Process Control - Plating
Brazing - NADCAP and AS9100 - Account Management
Professional Experience
Associated Rack Corporation, Chicago, Illinois
02/2010 - 10/2010
10M privately held industry leading nationwide chemical processing tooling
designer and manufacturer.
Corporate Manager
Led the creation of succession and strategic marketing plans of a 60 year
old corporation which includes 7 plants nationwide with approximately 100
employees. Identified a corporate focus: developed, documented and
implemented corporate values and goals. In 8 months restored the CA
plant to two consecutive quarters of profitability after 5 years of
quarterly losses.
Thermal-Vac Technology, Orange, California
01/2006 - 01/2010
6M privately held industry leading Aerospace, Medical and Energy brazing,
thermal and chemical processing service job shop.
Engineering Manager
Increased productivity and technical capability of the Engineering
Department comprised of 4 professionals including a Metallurgist, Process
Engineer, Material Lab/Planning Technician and a Planning Engineer.
Responsibilities of the department includes sales, creation of work
instructions, disposition of discrepancies, new process start-ups,
continuous improvement, root cause investigations, contract review,
NADCAP, auditing and customer service. Processed and joined exotic and
challenging materials: Ceramics, Aluminum Alloys, Refractory Alloys,
Titanium, Super Alloys, Stainless Steels, Copper Alloys and Tool Steels.
Demonstrated expertise engineering and identifying service opportunities
in brazing, thermal processing, plating, cleaning, chemical processing
and Silicide coatings with the result of improving customer partnerships
and market share.
Metal Finishing Manager
Tripled department revenue by marketing to our prime customers engineers
and by delivering innovative and rapid technical solutions and services.
The department supported programs such as Orion, Space Shuttle, Delta IV,
Falcon 9 and New Shepard. The department's sales to labor ratio was
nearly double the company average.
PCA Industries, Fullerton, California
04/2002 - 12/2005
20M privately held Automotive industry aluminum wheel manufacturing and
chrome finishing job shop.
Plant Manager
Managed an aluminum plating plant, a full analytical testing laboratory and
a waste treatment facility with 60 employees, 5 semi-automatic processing
lines, 3 Managers and a chemist over 24-hours of operation. Dramatically
reduced material budget and annual purchases from 8 million to 6.78 million
by strategic partnerships with suppliers and redesigning processes that
reduced the nickel content of product. Upgraded the culture, created
quality control and implemented lean practices which resulted in reductions
in reworks from 30% to 8% and increased productivity from 600 units to 1000
units a day without adding additional labor or increasing the annual labor
budget.
Environmental, Health and Safety Manager
Over two years reduced annual work place injuries from 10 to 2 and
remained violation free with the regulatory agencies. Point of contact
and company representative to the AQMD, EPA, OSHA, Fire Department and
Orange County Environmental Health Department. Implemented heavy metal
waste recycling programs for nickel, chromium, copper, aluminum and lead
eliminating environmental impact and landfill disposal.
Crown City Plating, El Monte, California
02/1999 - 03/2002
25M privately held Automotive industry plastic part manufacturing and
decorative finishing job shop.
Research and Development Manager
Utilizing the tools of Six Sigma, Lean and Design of Experiments
evaluated and improved the reliability and throughput of 7 automatic
process lines and a hand line. Directed an analytical laboratory with
four chemists. Designed and developed plating on plastics and
conventional processes for perspective and existing customers. Authored
operational procedures, trained management and implemented new job start-
ups. Directed and issued work and safe material handling instructions
for the facilities solution and tank maintenance.
Account Manager
Performed technical sales to Honda and grew automotive accessory account
revenues from 1 Million annually to 1.4 Million over two years.
Developed and implemented plans and goals that consistently met and
exceeded commitments. Margins from the account produced 22% of the
company's profits while only using 7% of the company's resources.
Gene's Plating Works, Los Angeles, California
01/1997 - 01/1999
25M privately held Automotive industry leading aluminum and steel wheel
chrome finishing job shop.
Laboratory Manager
Operated an analytical testing laboratory, supervised and trained lab
technicians in performing quantitative and qualitative chemical analysis.
Managed a chemical warehouse and directed material handlers by issuing
work instructions for the facilities solution and tank maintenance.
Analyzed reject data and applied statistical process control techniques
to measure and improve process capabilities. Implemented process and
production training programs and developed inter-departmental
communication skills resulting improved product quality, reduced process
downtimes and lower costs.
Education / Professional Development
California State University, Los Angeles, CA
1990 - 1996
Thermal-Vac Technology
- Tribal Leadership
- Vistage business coaching
- AS 9100 auditor training
PCA Industries
- OSHA training
- EPA training
Crown City Plating
- Design of Experiments
- Lean Manufacturing Principles
- Six Sigma training
Gene's Plating Works
- Total Quality Management
- Statistical Process Control
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