Customer Service Manager

Jeff Pinkard

(C) 702-***-**** ***********@*****.**

Objective

A management position with a growth-oriented company where my experience,

knowledge, and skills will have an immediate impact on profits and

productivity.

Qualifications

. Owned and operated a successful recreational activity company for

international students (2004-2008).

. 6 years of business management and leadership experience

Notable Achievements

. Received Vancouver, British Columbia 2006 Outstanding Business Plan of

the Year Award (www.smallbusinessbc.ca)

. Numerous publications in Vancouver Business Magazines

Skills

. Excellent motivation and customer/public relations skills

. Detail oriented and strong communication skills

. Exceptional problem solving skills

Experience

Security Pool Host, April 2010-October 2010, Planet Hollywood

Resort, Las Vegas, NV. Responsible for the safety and security of

hotel guest and team members while on the property, specifically

located at PH Westgate pool. Provide customer service when

necessary and other informational needs and assistance when

applicable.

Marketing & Sales Leader, Nov. 2009-April 2010, 27.2 Med

Management

Marketing & Selling the following services to physicians in the

hospital based anaesthesia practice. Services included surgery

scheduling, physician credentialing, billing and collection.

Security Pool Host, March 2009-Nov.2009, Red Rock Casino & Spa, Las

Vegas, NV.

Responsible for the safety and security of hotel guest and team members

while on the property, specifically located in the areas of Cherry Night

Club and both swimming pool areas on the property. Provide customer

service when necessary and other informational needs and assistance when

applicable.

CEO, September 2003- September 2008, Canadian International

Sports Academy,

Vancouver, British Columbia, Canada.

Created and developed a recreational activity company that serviced over

20 thousand international students annually that travelled to Vancouver,

BC to learn English (ESL). Managed a staff of 20-25 people which included

salespeople, marketers, event managers, program coordinators, operations

coordinators, office administrators (1), activity leaders, accountants

(1), an activity instructors

Production Manager, March 2003-September 2003 Makai Events (For

Nestle, USA)

Los Angeles, CA

A seven month contract position which provided grass-roots marketing and

promotions for Nestle products individually drove a logo wrapped SUV with

Air stream Trailer attached to 14 metropolitan cities across the US.

Responsibilities included maintenance of vehicles and equipment, product

inventory, location logistics (i.e. Time Square & Yankee Stadium),

management of staff (10 per city), and the set up, execution, and tear

down for each product promotion event.

Operations Manager January 2002- October 2002, Host Communication (NBA Hoop

it Up), Dallas, TX

The National Basketball Association's grass-root 3 on 3 basketball

tournament. An average of 80 basketball courts set up in parking lots and

streets in over 55 cities annually across the US & Canada. Responsibilities

included the set up, execution, and tear down of each event, weekly

equipment control and management, hiring & management of staff (12),

management of local volunteer staff (20), and equipment repair

Personal Training/Stunt Performer 1996-2001, Vancouver, BC.

Fitness training for corporate and high profile clients. Aspects of

training included, weigh gain & loss, nutrition, and fitness assessments &

evaluations. Clients included actors Tim Robbins, Gary Sinese, and Jerry

O'Connell.

An on and off career in the busy Vancouver Film Industry as a Stunt

Performer on numerous television and feature films. Such shows included the

X-Files, the Outer limits, the Dead zone and many others.

Education

Associate Degree, Langara College, Vancouver, BC

References

Available upon request

Contact this candidate