Customer Service Assistant

Toyeisha Williams

****************@*****.***

Cell: 803-***-**** 3801 South Brewington Road

Home: 803-***-**** Manning, SC 29102

CAREER OBJECTIVE

I have knowledge in Customer Service with more than five years of experience with customers,

computers, and leading other co-workers

QUALIFICATIONS

• Proficient in Microsoft Suit: Word and PowerPoint

• Resolve issues and excellent communication and problem solving skills

• Quick Learner, and adapts quickly to change

• Extremely Organized

• Leadership abilities

• Customer services

• Team Player

WORK EXPERIENCE

Bank of America- Sumter, Sc

Customer Service Representative

September 2010- Current

• Handles complex escalated customer calls

• assists customers with questions or issues regarding their accounts received via phone

• Aware of products and/or services

SEC Restaurant, Pizza Hut -Manning Sc

Cook and Waitress

June 2006- Current

• Provided training to new employees.

• Work directly with customers with a positive attitude

• Responsible making food

Resident Hall Assistant (RHA)

August 2010- December 2010

Benedict College- Columbia, Sc

• Monitored who came in and out of the building

• Supported local staff and other residents

• Organized any documents related to residency of each student

• Assisted parents and guests

EDUCATION

Penn Foster Online Graduation Year: 2011

Pennsylvania, USA

Field of Study: Dental Assistant

Related Coursework:

• Chair side services, History, Billing and Coding, Dentistry

• Training in how to be a Certified Dental Assistant.

Benedict College Graduation Year: 2011

Columbia, SC USA

Field of Study: Mass Communications

Continuing Education in the English field of Mass Communications, with a concentration in

Broadcast.

Related Coursework:

• News media

• Mathematics

• Technology

EXTRA-CURRICULAR ACTIVITIES

• Benedict College Marching Band of Distinction Fall 2009-2010

• Golden Pride Marching Band

• Future Farmers of America (FFA) 2005-2007

• Resident Hall Assistant (RHA) 2010

• High School Choir

• Working, Reading, Cooking, Communicating

COMMUNITY SERVICES

NASA Challenge Learning Center

Freshman Focus (Benedict College)

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