Customer Service Human Resources

JENNIFER RENEE ROGERS

**** ********* ****, ***** ****, CA 95407

Cell Phone: 925-***-****

E-Mail Address: **********@*****.***

SUMMARY

I have gained extensive professional human resource management experience

in the public sector working for a county government agency. My experience

and knowledge encompasses the full range of human resources functions, and

have demonstrated success in all levels and topics of data analysis and

interpretation, policy and report writing and recommendations, and human

resources management direction and service advice. I am interested in

advancing my career, widening my breath of experience and moving into a new

organization, to gain diversified experience and further develop my

profession.

WORK EXPERIENCE

09/07 - Present: Human Resources Analyst III; County of Sonoma, Santa Rosa,

CA

Function: Professional human resources management in the areas of

recruitment, exam development and analysis, classification management,

salary administration, training and employee development, and employee

relations. Extensive experience in data analysis and interpretation,

report and recommendation writing regarding negotiations, policy

development, contract administration, and other human resource

management functions. Extensive applied knowledge of related laws, the

Civil Service Merit System, and other provisions related to human

resource management and public sector service.

10/04 - 09/07: Sales Clerk; The Clockworks, Davis, CA

Function: Customer service and sales, inventory maintenance, reception

functions, store maintenance, general watch and clock repair, cashier

and register reconciliation, product order services, and key cutting,

as well as other duties.

10/05-03/07: Behavioral Therapist; Bridges Behavioral Language Systems

Inc., Citrus Heights,

CA

Function: Providing Applied Behavioral Analysis style behavioral

therapy in-home and at school to young Autistic children; development

of curriculum and functional exercises based on student success and

response; aiding families in supporting child success, and

coordinating with team members for consistent program administration.

04/04-09/04: Barista; Starbucks, Antioch, CA

Function: Barista services and duties, cashier and sales function,

register reconciliation, general customer service, store maintenance,

and drive-thru operation.

Special Recognition: Partner (Employee) of the Month of August, 2004.

07/00 - 06/04: Recreation Leader; Small World Park - City of Pittsburg,

Pittsburg, CA

Function: Customer/guest service, general park maintenance

(indoor/outdoor facilities), coordinating with a team in successful

park operation, and general office and reception functions, among

other duties.

JENNIFER RENEE ROGERS

2716 Barndance Lane, Santa Rosa, CA 95407

Cell Phone: 925-***-****

E-Mail Address: **********@*****.***

EDUCATION

08/10 - present: Colorado State University, Fort Collins, CA

In progress: Master's in Applied Industrial/Organizational

Psychology

Expected completion: August 2012

Received 05/09 - Supervisory Skills Certificate; Santa Rosa Junior College

09/04-06/07: University of California at Davis, Davis, CA

Degree: B.S. Psychology with a Biology Emphasis; GPA: 3.16

2004 Graduate: Deer Valley High School, Antioch, CA

GPA: 4.19; Class Rank: 4 / 673

INTERNSHIPS/VOLUNTEER POSITIONS

11/06-08/07: Assistant III, Psychology Department at UC Davis, Davis, CA

Function: Lab manager performing data entry, collection, and

experiments.

Volunteer status from 11/06-06/07, paid status from 06/07-08/07.

10/06-01/07: Fall Quarter Intern/Volunteer at the MIND Institute of UC

Davis, Sacramento, CA

Function: Observation of administered behavioral and developmental

tests and caring for

children during testing.

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