Manager Customer Service

TIM ROBINSON, ciip

**** ******* ***** ( Rockwall, TX 75087 ( Phone: 903-***-****, 972-***-****

( ***.***@***.***

PACS SYSTEMS AND NETWORK ANALYST - HEALTHCARE

Certified Imaging Informatics Professional with experience managing

enterprise solutions for Healthcare RIS and PACS systems. Expert in

gathering, analyzing and defining business and functional requirements;

creating metrics, trend charts and other decision-making tools; leading

quality improvement process initiatives; and designing/re-engineering

processes, workflows and technology solutions for healthcare PACS systems

and networks. Proven ability to lead seamless implementations and deliver

next-generation technical solutions, improving patient care, revenues,

margins and workplace productivity.

Expertise Highlights

Network & Systems Administration Major Software/Systems

Strategic Technology Planning Implementations

Data/Business/Systems Analysis Systems Security & Disaster

Data Flow & Process Improvement Recovery Planning

AGFA CR Training/Testing/Scripting/Document

Database Management ation

Technical Writing (Manuals/System

Specs)

Policy and Procedure (Manuals)

Professional Experience

Hunt Regional Healthcare, Greenville, TX 2005 to Present

PACS Coordinator, 2005 to Present

PACS Coordinator role to provide IT leadership for hospital's technology

imaging informatics infrastructure located through-out Hunt County. Manage

all imaging informatics enterprise solutions projects, systems conversions

and performance tuning and monitoring of all applications/systems. Help set

long-range technical direction and capacity plans. Key Results:

. Led hospital's new Voice Recognition implementation of Nuance/Powerscribe

system. Supervised training clinics, optimized training documentation

prior to go-live and designed custom modifications to accommodate

Radiologists. Testing of all HL7 interfacing to Meditech (live/test

environment) and PACS Bridge interface to AGFA IMPAX ES.

. Installing Powerscribe has reduced transcriptionist workforce from 15 to

1 FTE's, also improved report turnaround time from average of 24-48 hours

to 2-4 hours.

. Documented QI (quality improvement) processes and executed comprehensive

training plans helping staff, physicians improve workflow in all imaging

service areas.

. Administering all servers and workstations in the Diagnostic Imaging

department has kept our equipment uptime for our enterprise solutions at

a 99.99%.

. Performing timely PM's and all repairs on departments imaging/informatics

equipment has saved the district an average of $100K to $150K per year in

SMA and repair cost.

. Automated previously manual, time-consuming processes to improve patient

care/satisfaction, efficiency and profitability.

TIM ROBINSON, CIIP Page 2

Professional Experience (continued):

AGFA HEALTHCARE, Dallas, TX 2000 to 2005

PACS System Engineer

Provided maintenance and administration of all AGFA's equipment/software

district wide.

Key Results:

. Was asked by district manager to relocate from Corpus Christi area to the

Dallas Metroplex. Reason, had a major customer that was not satisfied and

ready to change vendors. I took the challenge and helped save the

account.

. Received the AGFA Gold Rush award in 2002, 2003 and 2004. Only person in

our area to receive AGFA's Presidents Club Award in 2003.

Better Built Computers, Alice, TX 1991 to 2000

Manager

Managed 15 team members consisting of sales, Technicians and office staff.

Key Results:

. Charge of ordering parts, inventory, training, sales, network solutions

and chief technician.

. Revenue increased yearly, started at $200,000 and grew to a high of over

$1,000,000.

Education

Mathis High School, Mathis, TX

Graduated, 1980

Southern Business Technical, Corpus Christi, TX

Graduated, 1989

Technology Summary

Certification American Board of Imaging Informatics a Representative of

s: Society of Imaging Informatics in Medicine and American

Registry of Radiologic Technologists

Certified Imaging Informatics Professional (CIIP) Dec 2008 -

Dec 2013

Applications: AGFA IMPAX, Merge E-film, PACSCUBE, Spheris/Vianeta Dictation,

Nuance Powerscribe, MRS (Mammography), DICOM Standard, IHE

profiles, HL7 interfacing, Microsoft SQL Enterprise Manager,

Microsoft SQL Query Analyzer, Novell, Norton Ghost, Microsoft

Project, Microsoft Visio, Cisco Client, pcAnywhere, VNC,

Microsoft FrontPage, Microsoft Office

Systems: Windows, Solaris (UNIX), NetWare, DICOM, HL7, Meditech, IMPAX

Hardware: Wintel/Sun, CR, Dry Film Printers, DICOM Gateways, Plasmon and

StorageTek Archives

Interpersonal

For the last Ten years, I have experienced the terminology that is used in

a Radiology Department. This has enhanced my knowledge to be able to

understand workflow, communicate, and deal well with Radiologist,

Physicians' and Technologists. Experience in sales has given me knowledge

to deal with vendors regarding SMA Contracts, upgrades and total Enterprise

Solutions. Taking charge of Customer Service has taught me to handle the

most difficult customer with great respect in regards to their problems and

needs as if they where mine.

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