Customer Service Sales

Ping Lin

206-***-****

*********@*****.***

Professional Experience:

The Westin Seattle – Seattle, WA

Sales/Accounting Coordinator 5/2005 – 6/2010

• Managed Group Sales Team accounts payable process focused on billing, expense reports, sales commission

and rebate functions

• Responsible for processing and quality assurance of accounts receivable and deposits for group reservations

• Administered budgets, forecasting and financial reports for the management group

• Developed and revised client contracts, proposals, and addendums

• Resource Management of group account & meeting facilities using Delphi

• Developed timely, professional sales presentations using PowerPoint and Publisher

• Assisted Sales Team in sales events, promotions and conventions

Town & Country Suites SeaTac, WA

Desk Manager/Night Auditor 12/2003 4/2005

Managed hotel operations including:

• Performed nightly close out and balancing of cash register

• Prepared daily sales reports

• Processed invoices for A/P with daily purchase recap

• Coordinated reservations for short and long term guests

• Responsible for customer service management and issue resolution

Hawaii Global Holidays Honolulu, HI

Travel Agent 08/2002 11/2003

End to end operational responsibilities with a focus on customer care:

• Tour program planning & execution of Hawaiian excursions for group and retail travelers

• Managed financial department with responsibility for budgets and A/R

• Back office support that included management of invoices and billing

• Chinese English interpreter and translator for East Asian international travelers

Future English School – Dalian, China

Teacher/ School Manager 07/1998 06/2002

Managing principal for flagship location of premier English training school:

• Primary teaching duties, class scheduling and bookkeeping supervisor

• Created budgets and forecasts for the school’s Board of Directors

• Advertising/marketing coordination for student enrollment and talent acquisition

• Quality assurance management to maintain superior teaching and customer service standards

Education/ Skills

• Seattle Central Community College Seattle, WA 2007 2010

Accounting (accounting concepts & principles, application of accounting concepts, analysis of

accounting data, QuickBooks, etc.)

• Dalian University of Foreign Languages, China 1991 1994

Degree in English Studies

Accounting applications: QuickBooks, SAP Accounting system and Crystal Reports

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MS Office: Proficient in Word, Excel, PowerPoint, Outlook Express, and Publisher

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Fluent in English and Mandarin Chinese

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