Customer Service Marketing

Vanessa C. Harvey

***** *** ******** ****~ Spring, TX 77379~ 281-***-****

**************@*****.***

EDUCATION:

Master of Education Bachelor of Business Administration, Marketing

Sam Houston State University, May 2008 Texas A&M University, August 2001

WORK EXPERIENCE:

Klein ISD, Klein Oak High School, August 2007-December 2010

English/Language Arts Teacher, English IV AP/English II Pre-AP

English II Team Leader

Developed teaching strategies to meet the needs of diversified learners

Implemented district and state standards in a classroom setting to ensure mastery of curriculum

Served as leader of the English II Professional Learning Community

o Held weekly meetings to ensure curriculum alignment and common teaching/testing practices

o Assured team compliance with district educational and technology initiatives

o Created, administered, and analyzed common assessments, and reported assessment data to

ensure student needs were met

Classroom Mentor Teacher

Team taught with student teacher, gradually increasing load to full time teaching

Observed classroom teaching, providing constructive feedback

Monitored interaction with students and encouraged independent decision-making

National Honor Society Sponsor

Coordinated with students and community leaders to identify and meet service needs of the

surrounding community

Spring ISD, Westfield Ninth Grade Center, September 2003-June 2007

English/Language Arts Teacher, English I/English II Honors

English II Team Leader

Implemented Texas Essential Knowledge & Skills curriculum in whole group and small group settings

Served as English II Team Leader

o Held regular meetings to allow for curriculum alignment and team assessments

o Disaggregated and reported assessment data and worked with team to make curriculum

changes

Family Leader

Facilitated both curricular and cross-curricular teaming, team discipline management, and awards

Worked as a liaison between teachers and administration.

AdPlex Marketing Solutions, June 2002-September 2003

Marketing Account Coordinator

Identified and explained direct mail marketing product solutions for existing and potential clients

Managed direct mail marketing for major accounts

o Worked with client to determine client needs and potential offering to consumers

o Collaborated with art department and vendors to produce product to specific client

specifications

o Coordinated with US Postal Service to manage bulk mail needs

o Tracked and analyzed consumer usage data to determine success of direct mail product

o Provided superior customer service experience to client throughout marketing process

including follow-up upon completion of campaign

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