Customer Service Human Resources

Profile

Experience in financial economics/ analysis including budget control for

multi phase projects managed through the centralized hub in Irvine, CA.

Maintain excellent relationship with clients nationwide and abroad through

managing and achieving their expectations while delivering projects within

budget and allowable timeframes.

Skills

< Able to take large conceptual problem or project, break it into

components, establish plans, and achieve incremental goals and deliver

project on time.

< Excellent communication skills to reach consensus within all level of

management.

< Detail oriented, with strong analytical skills, and reporting.

< Excellent hands-on project management, distinguishing written and

verbal communication skills and the ability to manage multiple

projects simultaneously while achieving projects' objectives and

client satisfaction.

Experience:

02-2007 to 09-10 The MI Group, Los Angeles, CA.

Position: Business Process Analyst

TheMIGroup is a global provider of Relocation and Assignment Management

Programs focusing on helping companies relocate their employees within

their own country and internationally. My role as a Business Process

Analyst in the Irvine Office includes, but is not limited to, performing

the following:

> Analyze economical Cost of Living Adjustment (COLA) computation for

over 156 countries globally on a daily and quarterly basis for FLOUR

Enterprise Corporation.

> Working closely with Policy Leaders, and Global HR Leaders of Flour

Corporation. Responsible for generating all reports requested by

Flour International Human Resources Department, generating these

reports, analyzing them and distribute on a weekly, bi-weekly, and

monthly basis.

> Maintain a detailed/updated log of budget control sheets using SAP

software and manage charge numbers and invoices related to

relocation of employees nationally and globally.

> Utilize a web-based document control system to ensure that all data

from team members are entered. Reconcile data into a master sheet

and assure accuracy and compliance with client requirement.

> Establish, manage and monitor an audit system using the existing

reporting tools and Microsoft Excel, SAP/BW R3 to ensure data

integrity.

> Audit payroll information for accuracy and asses any imperfection

associated to invoicing system and take appropriate action according

to department procedures; maintain smooth payroll process for more

than 200 employees on bi-weekly basis.

> Review payroll and incentive calculations on weekly and monthly basis;

results for accuracy and resolve discrepancies, and issue manual

checks, when necessary.

> Work with the accounting staff and other departments to

facilitate fiscal month-end, quarter-end and year-end processing

and reporting.

> Organize, manage, and present training sessions to different

levels of employee in relation to financial reporting, data

integrity, and new orientations.

2006- 2007 -Pacific Premier Bank, Cypress, CA.

Position: Business Banker- Teller Supervisor

> Evaluate client's financial situation, recommend and cross sell

competitive core financial products.

> Be a part of the Branch Team, actively participate in Branch daily

sales huddles and commit to seeing customers.

> Responsible for the branch daily operation, Performing intermediate

duties supporting branch operation and supervise tellers.

> Balance and replenish ATMs and Coin/Currency vaults. Monitor and

maintain levels of cash

> Processing Incoming and Outgoing wires. Posting Journal entries to

client's accounts, using the POD and Hogan system.

2004- 2006 -Wells Fargo Bank, San Francisco, CA.

Position: Banker Teller Supervisor

> Ensure compliance with banking rules and regulations which pertains to

federal and state law.

> Profile new and existing customers to ensure cross-sell of deposits,

credit, convenience and personal products. Follow up on all business

accounts to ensure we have captured the full opportunity.

> Process new accounts, Promote new products to existing customers,

maintain excellent client relationship by handling customer's

disputes.

> Extensive experience with customer contact and ongoing customer

relationships, entrusted with the most complex customer service issues

as a result of exceptional ability to promptly resolve concerns and

satisfy customers.

> Provide basic and special teller service as needed, including:

redeeming coupons and US Savings Bonds, selling travelers' checks,

issuing Official checks, processing cash advances.

> Balance and replenish ATMs and Coin/Currency vaults. Monitor and

maintain levels of cash, coin, ATMs and Consignment items.

> Approve transactions or provide teller overrides within established

authority limits. Includes verification of identification, funds

availability, and fraud prevention.

. References are furnished upon request

[pic]

Address:

414 Enclave Circle # 303

Costa Mesa, CA, 92626

Mobile: 949-***-****

E-Mail: *********@*******.***

Education

BSBA Finance & Economic University of Tennessee 2006

MPA Public Finance

California State University

Expected Graduation 2012

COMPUTER SKILLS

Microsoft; Word; Excel (Pivot, Macro, V-look up) Access, Power Point,

Outlook, Publisher. SAP, BW/R3 Reporting.

Contact this candidate