Customer Service Supervisor
Resume:
Tracy Lee Benson
Houston, TX 77076
Career Objective: To acquire a challenging yet rewarding position
Summary of Qualifications
-LVN completion in August 2004
-Demonstrated composure under pressure
-Hard worker, dependable, punctual
-Prepared and organized, ready for daily tasks
-Cooperative with co-workers
-Computer skills: MS Word, MS Excel, Lotus, Medisoft, Word Perfect, Genesis, CIS, HIS
EDUCATION Kingwood College, Kingwood TX
-President’s Honor List July 2004
-President’s Honor List February 2004
-President’s Honor List July 2003
-President’s Honor List March 2003
EMPLOYMENT Forum at Memorial Woods
5-2010 to 11-2010
Supervisor: George Sims DON
Duties: Assessments, charting, medication administration, tube feedings and j/peg tube care, trach care,
blood glucose monitoring, all injections, IV meds, Respiratory treatments, Wound care; work with wound
vacs, surgical incision care. Appointment setup, transportation setup, transcription of physicians orders,
emotional support to pt and families, pt and family education/teaching. Admissions and discharges to the
facility. Contributing to patient care planning. Informing physician of any abnormal findings while
providing patient care and monitoring. Manual and Computer charting and communication with
pharmacy personnel. All other nursing duties as assigned.
Southwest Nurses
Jan 2008 to current
Supervisor: James
Duties: Work as an agency nurse. Arrive on time and assume all regular LVN responsibilities assigned for
that shift. Abide by each facilities policy and procedures. Record time and provide copy of time cards to
each facilities staffing coordinator and also to my supervisor.
The Methodist Hospital
June 2005 to Dec 2007
Supervisor: Margret Williams DON
Duties: Assessments, charting, medication administration, tube feedings and j/peg tube care, trach care,
blood glucose monitoring, all injections, IV meds, Respiratory treatments, Wound care; work with wound
vacs, surgical incision care. Appointment setup, transportation setup, transcription of physicians orders,
emotional support to pt and families, pt and family education/teaching. Daily discharge rounds with
patients. Admissions and discharges to the hospital unit. Rehab monitoring of goals/ pt. progression
towards goals. Contributing to patient care planning. Informing physician of any abnormal findings while
providing patient care and monitoring. Computer charting and communication with pharmacy personnel,
and all other nursing duties assigned.
Mariner Healthcare
Sept 2004 to June 2005
Supervisor: Brenda Kinsley
Duties: Assessments, charting, medication administration, tube feedings and j/peg tube care, trach care,
blood glucose monitoring, all injections, IV meds, Respiratory treatments, Wound care; work with wound
vacs, surgical incision care. Appointment setup, transportation setup, transcription of physicians orders,
emotional support to pt and families, pt and family education/teaching. Admissions and discharges to the
LTAC facility. Rehab monitoring of goals/ pt. progression towards goals. Contributing to patient care
planning. Informing physician of any abnormal findings while providing patient care and monitoring.
Manual charting and communication with pharmacy personnel. Medical Billing with Medisoft.
Big City Transport
July 1996 to July 2002
Supervisor: Russell Lee CEO
Position: Executive Assistant
Duties: Setting all appointments, creating spreadsheets, all written
correspondence, Data entry, payroll, job costing, Bar-coding, customer service, answering multiple phone
lines, dictation, extensive filing, coping, and faxing.
References: Anneatte Palomino
Gracie Delgado
Esmeralda Zepeda
281- 605-0304
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