Administrative Assistant Manager

Celestine Mann

**** ****** **.

Dallas, Texas ***16

Phone: 214-***-****

Email: *******@*****.***

PROFESSIONAL SUMMARY:

. Support-Help Desk: One of my strengths is logic and

that coupled with patience allows me to effectively troubleshoot and

assist users and/or customers with resolving problems and issues

involving general procedures, software, or hardware via training,

phone support, or preparation of reference materials.

. Trainer: Experienced Trainer in both a group setting

and one-on-one session. My training background includes Microsoft

Office (Word, PowerPoint, Excel and Access), various document

management applications (iManage and DocsOpen), and various other

applications used in the business/legal community.

. Administrative Assistant: As an Administrative

Assistant I have the ability to organize, multi-task, and remain

flexible when working on project with both my Manager and other staff

members and the imitative to constantly look for new ways to be more

efficient.

. Proven team player that enjoys working with all

levels of personnel/management.

TECHNICAL SKILLS:

. Microsoft Office: Windows XP and Vista; Office 2010:

Word, PowerPoint, Excel, Access and Outlook

. Corel: WordPerfect, Quattro Pro

. Novell OS and Groupwise Mail

. Document Management Systems: iManage, SoftSolutions

and DocsOpen

. Third Party Word Add-Ons: Innova, Crosswords, DocX 5

years

. Document Comparison: DeltaView and Comparite

. Adobe: Reader, Acrobat, Captivate

. Time and Billing: CarpeDiem and Timeslips

. Litigation Support: Summation

. Access and Paradox-database, Interaction-client

contact

. RightFax-network faxing, Meeting Room Manager-

calendaring

. Various Video Converters and Enhancers, Camtasia and

SnagIt

. Blackberry Enterprise Server

. Citrix

. Backup Exec

. Hardware: Installation, setup, and maintenance of

desktop and laptop workstations. Replacement of hard drives, boards,

memory, batteries, and fans. Return work stations to firm specs by re-

imaging. Oversee service and repair of printers. Maintain and update

Blackberry devices. Setup, connect and monitor video conference

equipment.

EMPLOYMENT HISTORY:

Contract Assignment 11/2010 to Present

PC Floor Support

. Provide support for Office 2010 products: Word, Excel, PowerPoint and

Outlook for users as needed.

. Convert and update forms from WordPerfect to Word 2010.

Pesek & Helms, LLP 05/2009 to Present

Administrative Assistant

. Assist and support Senior Partner through document production.

. Use communication skills to schedule appointments, acquire information

from court clerks, and general communication with clients.

. Enter data, track and generate billing statements using Timeslips

software.

. Maintain office inventory.

. Create charts using PowerPoint and workbooks using Excel.

SHW Group, LLP 01/2008 - 01/06/2009

Executive Administrative Assistant

. Support Project Managers and two Principals in the

preparation of AIA contracts and other various forms

. Prepare construction punch lists

. Maintain the firm study library, update and order new

materials

. Prepare and maintain check requests

. Organize client related events

. Assist other studio members with questions re: Word,

Excel, PowerPoint or Outlook

. Assist with time keeping and general assistance where

needed.

Brown McCarroll, L.L.P. 04/2002 - 10/2007

IT Support Analyst/Trainer

. Responsible for troubleshooting software problems,

both desktop and network; setup and configure users accounts and

policies

. Answered Help Line in support of both local and

statewide users.

. Maintained equipment inventory

. Performed workstation setups

. Performed nightly, weekly and monthly network

backups; work with outside vendor to provide printer maintenance

. Setup and maintained laptops and Blackberry devices

both for the loaner pool and attorney ownership; setup and connect

video conferences

. Evaluated new software applications for future

network use

. Prepared documentation on various applications and

functions

. Trained both new hire and existing personnel on

various applications.

Vial, Hamilton, L.L.P 01/1984 - 04/2001

IT Support Analyst/Trainer

. Responsible for troubleshooting desktop and network

issues, installed and setup workstations, created and edited user

configurations in various applications, evaluate and assist in the

rollout of new software packages, and maintain nightly backup.

. Answered Help Desk in support of up to 200 users.

. Supported Hummingbird's Docs Open System

. New hire, group and one-on-one training, oversee

monthly user group meetings, and prepare documentation on various

applications and functions.

. Word Processing Manager Responsibilities: create and

maintain Help Desk system, supervise eight operators: four on the day

shift and four on the night shift.

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