Quality Assurance Software

William (Bill) J. Whalen

*** ***** ****** ( Hayward, CA 94542 ( Home: 510-***-**** ( Email:

******.****@*****.***

CAREER FOCUS: MAINFRAME ENGINEER

Extensive Experience in Information Technology and Change Management

Accomplished and results-oriented Senior Mainframe Analyst with over 20

years of experience and demonstrated success in information technology,

software development, and quality assurance across a large geographic

distribution in diverse industries. Well-earned reputation for delivering

technology solutions on time and according to specifications with

significant experience developing and implementing numerous tools and test

plans to replace manual, repetitive, and intricate processes, thereby

eliminating operator intervention and human error, while increasing

efficiency and reducing staffing requirements.

Key Value-Offered Qualifications

Customization Design ( Continuous Process Improvement ( Solution

Implementation

Technology Deployment ( Performance Monitoring and Optimization (

Systems/Software Installation

Software Testing ( Mainframe Troubleshooting ( Problem Solving

Audit Compliance ( Technical Documentation ( Staff Training

Technical Proficiencies

Languages: ISPF, CLIST, REXX, JCL, SCLM, DB2 SQL, Serena XML, ISREDIT,

COBOL

Operating MVS, OS/390, z/OS, ZMF, TSO

Systems:

Software: ChangeMan ZMF, PROJCL, CA Endevor, Matrix, ISPF, SDSF, SAR,

Syncsort, FileAid, Telon, DSHSM, Standard PC Skills (Word,

Excel, Outlook, Visio, PowerPoint, Project Office, MS Access,

Crystal reports)

Professional Experience

SAFEWAY, INC., Walnut Creek, CA

Fortune 500 company and the third largest food retailer with over 1,700

stores in North America

Global Change Control Administrator, 1999-2010

Collaborated with the development, systems, and support teams to ensure

change management procedures were followed during mainframe projects.

Provided 24/7 production support for all ChangeMan installs, performed

troubleshooting for all production install issues, and supported the

developers during testing with COBOL compilation, JCL coding, and bind

issues. Trained a number of new employees, cross-functional teams, and

multiple departments on ChangeMan and ISPF usage.

Selected Accomplishments:

. Customized ChangeMan via use of Panels, Skeletons, and Rexx to improve

the developers' interface, while maintaining a high level of

production protection by enforcing company standards.

. Greatly enhanced Safeway's ability to report on all changes for

Sarbanes Oxley (SOX) audits and provided prompt and accurate

information of all mainframe changes using Serena XML.

. Ensured data consistency by maintaining PROJCL to validate JCL was

coded per IBM and company standards.

. Designed software development lifecycle and upgraded ChangeMan to CA

Endevor to maximize application integrity.

. Achieved zero downtime over a four-year period through design of

numerous process improvements to ChangeMan.

. Wrote numerous tools using Rexx and ISREDIT for ChangeMan that

improved the overall response/processing time.

. Developed numerous tools using CLIST and Macros that were implemented

and used company wide.

. Recognized as the company-wide subject matter expert (SME) on ISPF

processes and technical issues.

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William (Bill) J. Whalen - Page 2

Home: 510-***-**** ( Email: ******.****@*****.***

AT&T (formerly PACIFIC BELL), San Ramon, CA

Fortune 500 company and the largest communications holding company in the

world by revenue and the nation's largest provider of broadband

Software QA Tester, 1996-1999

Recruited following company mergers with other phone companies to

incorporate their software with constant upgrades, leading to the

requirement for ongoing support across multiple platforms, and the need for

constant QA testing, to ensure a smooth transition of business

applications. Rigorously tested the production cycle daily and trained all

new team members in the use of ISPF and company procedures. Worked closely

with other system testers to write effective test cases and execute test

plans.

Selected Accomplishments:

. Wrote numerous tools and leveraged test automation to expedite the

test cycles and speed up the testing process.

. Served as the solo Regression Tester; ran a production cycle on a

daily basis.

. Consistently met quality goals under tight deadlines without

compromising quality.

. Completed special projects while managing multiple responsibilities

simultaneously.

. Earned reputation for going above and beyond the call of duty.

IBM, San Jose, CA

Publicly held multinational computer and IT consulting corporation and the

world's fourth largest technology company with almost 400,000 employees

worldwide

Software Quality Assurance, 1990-1996

Contracted for the United States Air Force space program to compile COBOL

code prior to software delivery to the customer using IBM SCLM (Software

Configuration and Library Manager). Verified that all JCL code and advanced

features met IBM standards and audited all documentation associated with

software delivery.

Selected Accomplishments:

. Improved quality and performance of applications by ensuring

compliance with stringent U.S. Air Force and NASA requirements of all

code prior to delivery to the customer.

. Audited coding documentation to verify all changes were properly

documented to the customers' requirements.

. Followed standard IBM mainframe operational and data security best

practices.

. Produced and maintained comprehensive departmental Stage 5 ISO 9000

documentation.

. Prioritized and completed daily workload without direct supervision.

EDUCATION

Computer Programming

COMPUTER PROCESSING INSTITUTE, Hartford, CT

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