Manager Customer Service
Resume:
Kelly A. Burke
Plymouth, MA 02360
Job Target:
To utilize my managerial, customer service and health care skills I have
acquired through education and work experience and obtain a position
helping individuals with disabilities.
Education:
Bay State College, Boston, MA
1988. Associate of Applied Sciences- Fashion Merchandising
2007. American Red Cross, Brockton, MA
CNA / HHA
Work History:
2009-present Care Manager
Sunrise Assisted Living,
Plymouth, MA
Responsible for personal care including bathing,
serving meals, laundry and overall well being of
residents with dementia and alzheimers.
Followed all HIPAA and mandated regulations.
Kept records and bookkeeping up to date.
Notified nursing of any injuries or illnesses and
took appropriate actions.
2009. Radius Pediatric Center
Worked with pediatric patients with severe
disabilities and brain injuries.
Carried out all ADL's for patients that were totally
dependant which included feeding and personal care.
Assisted with daily activity programs such as
physical therapy and art classes to help enrich lives
of individuals.
Familiar with hoyer lifts, g tubes and other medical
equipment.
Supervised patients to hospitals and doctors
appointments in AMR van and ambulance.
2008-2010 Event Coordinator
The Loring Center, Plymouth, MA
Met with clients and followed up phone calls and
emails to create sales.
Marketed the company through attending business
meetings, networking and advertising.
Wrote monthly projections, quarterly reports,
marketing plans, budgets and agendas for monthly
committee meetings.
Attended and supervised all events to make sure all
rules and regulations were followed and all set up
and clean up complete.
Worked with local vendors to coordinate a successful
event.
2004-2009 Merchandiser/EMR
Kohl's: Plymouth, MA
Unloaded and processed
freight in a timely but thorough
manner.
Followed detailed
guidelines while merchandising apparel and
softlines.
Responsible for
markdowns, sale signage, recovery, and
replenishment of
merchandise.
Used palm pilot to
check available stock.
Opened new store and
assembled fixtures for merchandise
Event Specialist
The Party Experience: Hanover, MA
1994-1997 Managed all in store events, decorating, and
displays along with
custom program department.
Increased departments' profits 150% in the first 6
months.
Developed new custom programs.
Consulted with vendors to create a
cohesive paperwork system
to eliminate errors and cost
overruns for the entire region.
Created a detailed report on how we could increase
profits.
Assistant Store Manager
New York & Co.: Ft. Lauderdale, FL/ Hyannis, MA
1988-1990 Reconciled cash and supervised other bookkeeping
functions.
1992-1994 Won several in store and regional sales contests.
Implemented merchandising and display plans.
Store Manager/Assistant Manager/Sales
Tempo Fashions: Weymouth, MA
1985-1988 Oversaw all hiring, training, and work schedules.
1990-1991 Worked with owner to determine new buying trends.
Coordinated sales promotions.
Initiated a loss prevention program within store.
Managed inventory control and store transfers.
References Available Upon Request
Contact this candidate