Customer Service Manager
Resume:
Sara Wells
North Mankato, MN
abh1pe@r.postjobfree.com
Objective
Obtain a position in a company where I can utilize my communication, interpersonal, and customer
service skills, in order to increase productivity within an organization.
Education
5/10 Southwest Minnesota State, Marshall, MN
B.A.S, Business Administration
3.45 GPA
Dean’s List all 3 years
5/07 South Central College, North Mankato, MN
A.A.S Business Management
3.6 GPA
Dean’s List all 3 years
Experience
6/01 – Present Culver’s Restaurant, Mankato, MN
2nd Assistant Manager
Daily clerical tasks that include scheduling, phone calls, copying, faxing, and sending emails.
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Review potential applications for employees and coordinate interviews and orientations for
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employees. Train new staff members with customer service, money handling skills, and other
daily tasks. Also, continue education and training of new and experienced employees.
Handle customer complaints and concerns in a timely manner.
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Provide optimum customer service in a restaurant and maintain a friendly work atmosphere.
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Maximized revenues through efficient staffing and labor cost controls.
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Multi task between several areas; including kitchen, register, and everything in between.
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Managing employees with breaks, time off requests, shift change requests, and any other
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questions or comments they have.
Count the inventory and order product weekly.
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Computer Skills
I am proficient in Windows, Vista, Microsoft Word, Excel, Power Point, Outlook, Internet Explorer,
QuickBooks, ACT (Customer Information Software) and type 58 WPM.
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