Manager Customer Service
Resume:
Gracienne Bongailas
**** ******* **** ***** ******, TX 76247
**************@*****.***
OBJECTIVE
Dedicated and hard-working Commercial Account Manager seeking position
within an organization which offers good career prospects whilst allowing
me to use my full potentialthat will allow me to utilize my skills to
their fullest on the job..
SKILLS SUMMARY
. Experience in mManage and responsible foExperienced withring
commercial construction, and non-construction manufacturing accounts.
. Good Broad understanding of insurance practices.
. FamiliarityKnowledgeable withconcerning insurance carrier's products.
. Property & Casualty Licensed..
. Self-Motivated, detail oriented, well-organized, strong team player,
and excellent customer service skills.
. Proficient in Microsoft Word, Microsoft Excel, Outlook/Internet,
Applied System, and Nexsure System.
EXPERIENCE
Commercial Account Manager
August 2007 - present
. Prepare renewal-marketing submissions; obtain renewal exposures from
Insured, update and submit applications to carriersManage a book of
business with an annual premium volume of $4,500,000..
. Responsible for preparing new and renewal submissions. Complete
application forms, and claims analysis spreadsheet. Review quotations
when received and complete proposal.
. Preparation ofe new clients submissions; rReview prospects accounts
with Producer, obtain and review quotationsand develop marketing
strategy. .
. Complete new and renewal proposals.
. Bind coverage as requested.
. Complete policy checking, policy changes, audits, and premium finance
contracts.
. Assist in the cross-sell and round out of accounts by offering giving
advice onabout existing products and promoting value added services.
. Anders Answering client calls concerning products, and billings all
service iissues and products queries from clients quickly, and
efficiently
Commercial Lines Account Manager & Marketing Assistant
Insuramerica of FL, Inc - 2005 - 2007
. Handled the small business unit of the Agency.
. Responsible for a small book of businesses.
. Renewed and remarketed accounts.
. Checked policies for accuracy.
. Processed policy changes, and checked endorsements upon receipt from
the carrier.
. Issued Certificates of Insurance and Evidence of Property.
. Processed endorsements,endorsements issued Certificates of Insurance,
and checked policies.
. Ensured timely processing of agency billed audits and endorsements.
. Answered Insured's coverage and queries related to billing questions.
. Assisted our Marketing Manager with prospects accounts, rated new
business, obtained quotations, and prepared proposals.
Commercial Lines Insurance Clerk
Island Insurance Brokers Ltd (Malta, Europe) - 2000 - 2003
. Responsible for day-to-day service of commercial lines accounts.
. Renewed and remarketed accounts.
. Checked all policies when received to make sure coverage, premium, and
endorsements were accurate.
. Requested policy changes, and checked endorsements for accuracy.
. Handled new business, obtained quotations, reviewed quotations, and
decided which coverage best fits client needs.
. Processed claims; obtained claims information and reported claims to
carriers.
. Attended meetings with Insureds to discuss their needs. Processed
endorsements, issued Certificates of Insurance, and checked policies.
. Ensured timely processing of agency billed audits and endorsements.
. Answered Insured's coverage and billing questions.
. Assisted Marketing Manager with prospects accounts, rated new
business, obtained quotations, and prepared proposals.
EDUCATION
Certified Insurance Counselor Designation, 2008 - presentFlorida
Community College, Jacksonville, FL - present
JCSS, Beaumont, TX, High School Diploma (Equivalent) - 2006
Construction Risk Insurance Specialist (CRIS) Designation, 2008
Certificate of Insurance Practice (Mediterranean Insurance Training
Center), 2000
REFERENCES
Available Upon Request.
Contact this candidate