Sales Customer

Aditya Sharma

________________________________________________________________________

Objective:

To seek a challenging job in a competitive organisation where I can

utilize my skills to become an effective and efficient manager by

harmonizing all efforts and thereby adding value to work and other

spheres of life.

Work EXPeRIENCE:

( Working Currently with Ocwen Financial Solutions Pvt. Ltd. since Oct

2004.

Current Position at Ocwen:

Team Leader - Home Retention /Loss Mitigation Department (Since Jan

2008)

Job Responsibilities as Team Leader - Home Retention Department:

> Managing a team of thirty two loan resolution specialists.

> Managing a specialized team of thirty two home retention

consultants specialized in short sales, settlements and Deed in

lieu.

> The only contact for reviewing short sales, settlements and DIL

files for managements approvals.

> Ensuring that the short sales, settlements and DIL are well

negotiated to ensure that company is getting the best possible

deal out of the current offers in the market.

> Ensuring that the offers are countered and increased before the

offer is submitted for approvals

> Handling all escalated issues escalated up to managerial level

> Handling all Presidential Hotline Complaints and Ombudsman's

escalated issues.

> Ensuring that the escalated issues are handled and delivered by

the team on priority.

> Ensuring work is timely completed by the support groups by

monitoring and creating reports.

> Accountable for daily operations in the department.

> Ensure goals and standards are achieved by the team.

> Ensure qualitative and quantitative standards are met, ensuring

accurate and timely resolutions and analysis of the

weekly/monthly production reports in order to take steps for

bridging any gaps related to production/client requirements.

> Creating and assigning workflow to the team and ensuring that

team prioritizes and works accordingly.

> Ensure optimum staffing in the team to cater to the

increase/decrease in workflow.

> Provide and implement suggestions to enhance performance.

> Analyzing large amounts of data from diverse sources.

> To prioritize work, to focus on short and long term plans and

goals, to discover and recommend suitable solutions.

> Create daily, weekly and monthly reports relating to loan

resolution.

> Manage team portfolio to ensure all assets are being worked.

> Conducting performance reviews and provide feedbacks after each

month to ensure performance delivery by each agent.

> Creating and implementing new procedures and policies to ensure

a smooth workflow.

> Educating staff with policies and procedures.

> Performing periodic Quality audits to ensure standards are being

met.

> Identifying process breakdowns and offer corrective suggestions.

> Completing ad-hoc projects when necessary.

> Training new hires.

> Heading a project for HAFA government short payoff and DIL

program

> One point contact for any Short Sales related issues.

Previous Positions at Ocwen:

Consultant-Home Retention/Loss Mitigation Dept. (Since Jan 2007 - Jan

2008)

Job Responsibilities as Loan Resolution Consultant:

> Core job profile was handling Inbound and Outbound Calls and

update Sr. Lien information.

> Resolving seriously delinquent loans by convincing them to do a

Total Debt Payoff or by getting the account Reinstated or by

setting them up on plans to benefit Ocwen to avoid Possible

Foreclosure action and Confirmed Sale of the Property.

> Providing Resolutions to customers that will help them catch up

on the mortgage if the customer is not able to payoff the loan

or reinstate the account by setting them up on a Regular or a

Fresh Start Forbearance Plan based on the financial information

provided by the customer.

> Providing Solutions to the Customers are not able to do a Total

Debt Payoff or Reinstate or a Forbearance plan either by

modifying the loan or by Short Sale.

> Handling customer queries with regards to Taxes, Insurance,

Payments, Loan Information, Resolutions and payment plans.

> Coordinating with the floor leads and the team leads to have the

customer issues resolved.

> Coordinating with various support groups in Ocwen to resolve

customer issues.

> Documenting and updating the current financial status of the

customers for our records.

> Updating Sr. lien information by monitoring the Credit Reports

and Sr. lien holders to keep our records up to date and reduce

possible losses to Ocwen.

> Helping colleagues with queries and difficulty faced with the

process.

> Training new hires on forbearance, Loan Modification, Short

Sales and other resolution.

> Helping New Hires as a floor support in absence of Team Leaders

and Floor Leads.

Associate-Collections (Oct 2004 - Jan 2007)

Job Responsibilities as Collection Coordinator:

> Core job profile was handling Inbound and Outbound Calls.

> Collecting Payments on both current loans and delinquent

mortgages.

> Handling customer queries with regards to Taxes, Insurance,

Payments, Loan Information and payment plans.

> Setting customers on Payment plans basically to get the loans to

the current status.

> Co-ordination with the floor leads and the team leads to have

the customer issues resolved with the help of the support groups

in Ocwen.

> Documenting the financial updates of the customers.

> SME to new hires.

> Making outbound calls on special campaigns.

Education:

CLASS YEAR OF PASSING BOARD/UNIVERSITY

B Com 2003 Calcutta University

MBA currently doing I.C.F.A.I.

Strengths:

> Good at People Management skills

> Good at Analytical and communication skills.

> I am also good at the use of excel, access and many other programs used

at work.

> I am a quick learner and can grasp things fast.

> Along with being professional, I am friendly and Approachable.

INTERESTS:

Playing cricket, table tennis, watching movies, listening to music,

painting and travelling.

PERSONAL INFORMATION:

ADDRESS : B-1024, Gokulum Complex, 8th mile, Doddakallsandra,

Kanakpura Road, B'lore 560062

PHONE : 988-***-****

D.O.B. : 24TH APRIL 1982.

EMAIL : ********@*******.***

FATHERS NAME : SHRI GOVIND SHARMA.

A Commercial Home Decorator and Calendar designer.

An

Artist who makes paintings of gods and goddesses for

Home

Decoration and Calendar designing.

Contact this candidate