Customer Service Manager

Veronica Ledbetter Customer Service & Support Specialist

***** ** *** ******** ******** an award winning track record of customer care excellence

Courts Lot 29 within high volume environments that include…

Sidon, Ms 38954 In Store Support Customer Service Desks

Home: 662-***-**** Key Skills

Customer Service Technical/User

Cell: 662-***-****

Support

Troubleshooting/ Problem

**********@***.***

Solving Complaint Handling

Career Snapshot

Up Selling/Sales Support Reports &

Expert in customer

Documentation

Customer Order Fulfillment

care/communications,

problem solving, Professional Experience

relationship building and

user training and support. VERIZON WIRELESS Customer Service Rep/Store Manager,

Greenwood, Ms 2009 to 2010

MS Office “power user”

with additional

proficiencies in assorted

databases.

Awards

Provided telephone, online and face to face customer service/support

“Top Performer”2009 within high volume store (handling an average of 60 100 calls/internet

inquiries daily), busy retail customer service.

“Employee of the

Month,” 2009 Performance Review Excerpts

Five “Service Star” 2009 “…I have been the top performer on my team…exceeded her call

metrics goals by 15 excellent communication, technical support

Computer Skills

and troubleshooting skills…excels in working independently in a fast

Word, Excel, PowerPoint, paced environment…has become my #1 trainer of new hires…

Access, Outlook,

“… I exemplified excellent customer service…consistently thinking

Mission Statement outside the box and finds creative ways to solve customer problems…

Identified opportunities to increase customer retention and satisfaction

Strive to exceed customer/

through the use of up/cross selling strategies and excellent

employer expectations by

communication skills…well organized, with the ability to multitask and

delivering second to none

service. Maintain customer prioritize workload…documents in detail all interactions with

centricity in all initiatives customers…”

and interactions, always

“…I handled the demands of a high volume customer service desk

putting the customer first.

with ease…exemplary customer service and complaint handling

skills… dedicated and reliable…

“…Our guests routinely rave about the above and beyond service and

personalized attention they receive from Chris…highly resourceful…a

consummate customer service professional…

Education

ASHFORD UNIVERSITY ONLINE Clinton, Iowa

Business Education

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