Manager Operations

Raymond Hempel

*** ***** ****, ****** *****, TN. 37028 931-***-**** ********@***.***

Education

Presently a Senior enrolled in Bachelor’s degree program at

Austin Peay University

Have completed over 220 college credit hours

Currently enrolled in 3 college courses

Associates Degree in Science

Cameroun University, Lawton, Oklahoma. 1996

Research Development Military School

Austin, Texas. 1996

Warrant Officers Course

Fort Rucker, Alabama 1990

Advanced Noncommissioned Officers School

Fort Sill, Oklahoma. 1990

Relevant Experience

Transition Team Leader for 20 Transition Coaches

(Clarksville, Tennessee) Nov 2009-Present

• Supervises Coaching Team in training and transition of new agents

customer care reps for AT&T

• Conducts classes for new agents on 9 different computer programs

used by the AT&T/ Convergys’s Corp.

• Supervises and coaches new agents while in transition

• Liaison between Manager/Operations Manager and new agents

• Does selection process for new hires to go to team leaders

• Rebuild Transition/Nesting program in company for better

efficiently and training of new agents

• Selected as backup for Resolution Team

• Have graduated 186 new agents since Jan 2010 to present

• Normal working hours is 60 per week

Team Leader for 20 personnel CSE team

(Clarksville, Tennessee) Oct 2007-Nov2009

• Supervises team personnel in resolving customer issues to include

billing, services and plan and feature changes

• Counsels and coaches agents on call process, troubleshooting

equipment, feature and plans additions and deletions

• Assists the Customer Advocate Team is taking escalations from

customers’ who want to talk to a manager or feel their issue was

not resolved

• Ensures that all classes and Mod’s needed by the team for the

betterment to the customer are taken is a timely manner.

• Assists Commitment team in closing out commitments that

required a Team Leader approval for credits or minutes

• Volunteers to stay with the commitment team at night until all

commitments are closed that are

• Normal working hours are 60 per week

S-4 Regimental and Master Property Book Inspector since being

Promoted to CW4 Senior Warrant U.S. TNSG

(Stationed; Nashville, Tennessee) June 2008-Present

• Supervises and trains supply personnel in Property Book

management and inventory accountability

• Controls inventory process for Regimental Commander and Staff

• Set ups scheduled announced and unannounced inspections of

military equipment that are on the Commander’s Property Book

• Sets up Logistical bases for Field training exercises

• Inventories property and maintenance equipment of Regiment,

Battalions and Company size units

S-4 Regimental and Property Book Officer, U.S. TNSG

(Stationed; Nashville, Tennessee) April 2001-June 2008

• Supervised 48 personnel in Property Book management

• Coordinates control of funding sources

• Inventories property and maintenance equipment

Pasminco/Zenflex Zinc Plant

(Clarksville, Tennessee) July 2000-Sept 2006

• Worked on on-line production making 60 lb zinc blocks and 2000

lbs zinc blocks at rate of 1 ton every 4 minutes

• Worked as a batch mixture for alloy changes and chemical mixture

• Became Furnace operator in 2003 for 60 ton melting furnace and

10 ton at temperature in excess of 900 degrees for melting raw zinc

and mixing different alloys for specific metallic compounds for

customers

• Promoted to Quality control for checking specifics of alloys, batch

controls using electrical charges, melting levelers and electronic

analysis machines and weights

• Asst Supervisor 8 personnel in shift operations during training

procedures and on-line mechanic during shut downs and

modifications of furnace equipment

Maintenance Technician Supervisor, U.S. Army

(Stationed; Fort Campbell, Kentucky) Feb.1996-July 2000

• Supervised 80 personnel in maintenance and troubleshooting

• Supervised 50 personnel in electronic repair procedures

• Quality Control Coordinator for 25 million dollars in electronic

repair equipment and 12 radar stations

Division Targeting Control Manager for Korea

(Stationed; Camp Red Cloud, Korea) Jan.1995-Feb1996

• Liaison Officer between U.S. Army and South Korea on matters

concerning the Demilitarized Zone

• Liaison Officer between different branches of the military

• Briefing Officer for Secretary of Defense, Joint Chiefs of Staff

members of the Senate, House of Representatives and Foreign

Officers

Research and Developmental Manager, U.S. Army

(Stationed; Fort Sill, Oklahoma) Aug. 1992-Jan. 1995

• Developed and coordinated 15 U.S. Army tests

• Managed 150 personnel during testing procedures

• Liaison Officer between U.S. Army and other countries during

joint testing operations

Platoon Sergeant,. U.S. Army

(Stationed; Fort Polk, Louisiana, Babenhausen, Germany and Camp

Stanley, Korea) June 1986 to Aug.1992

• Managed 80 personnel at three different locations

• Coordinated advanced training classes for 30 personnel

• Developed training objectives and instructional courses

Skills and Training

Fourteen years of hands-on experience with computer programs

Ten Years of AT&T computer programs

Five years of Control inventory and equipment accountability

Four Years experienced in research and testing procedures

Experienced in all Microsoft applications and programs:

Estart, Out Look Express, Telegence, Via, NICE, Clarify, Portal

Navigator, Awicks, IMDS, END, Bill-log

Trained as a Combat medic

DAT (Disaster Awareness Team), Shelter Operations manager,

CPR/AED/First aid training by local Red Cross

Military Awards and Honors

• MSMs (Army Meritious Medal) 2

• AARCOMs (Army Commendation Medal) 6

• AAMs (Army Achievement Medal) 6

• TN ARCOMs (Tennessee Officer Commendation Medal) 5

• TN AAMs (Tennessee Officer Achievement Medal) 3

• German Weapon Qualification Badge (Expert)

• Several Unit, Commanders and Leadership Coins

• GCM (Good Conduct Medal) 3

References: Tracey Riddle, Operations Manager (Customer Care)

Clarksville, Tennessee

Gloria Ramirez, Operations Manager (Customer Care)

Clarksville, Tennessee

Col George Arzente III Chief of Staff 931-***-****

Clarksville, Tennessee

LTC Wayne Christopher Commander 931-***-****

(All officers are members of the 2nd Regiment, TNSG)

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