Customer Service Quality Assurance
Resume:
Nashika James
Louisville, KY *0208
******@*****.***
Education:
Brown Mackie College
. Medical assistance
Spencerian College 2008/2009
. Surgical Technology
Skills:
. Skilled in nonverbal techniques
. Customer service
. Phlebotomy
. Cashier
. Caregiver
. Food prep
. Childcare
. Inventory
. Housekeeping
. Data entry
. call center
. Forklifing
Work Histoy:
Sykes 10/10-present
Louisville, Ky
Outbound call center representative
. Make outbound calls to help customers renew or keep services with
company.
. Update account information.
. Take payment information.
Carl's Jr.
Elk City, Ok 05/10-07-10
Customer Service
. Meet and greet customers while taking orders and ensuring prompt and
quality assurance to the customer and the company's satisfaction.
Taco Factory
Elk City, Ok
05/10-07/10
Customer Service
. Meet and greet customers while taking orders and ensuring prompt and
quality assurance to the customer and the company's satisfaction.
. Prepare orders and prep food
In Home Caregiving
Brent, Al 01/10-05/10
. Overseer of 2 elderly women while ensuring their health and
happiness to the satisfaction of their family.
. Administer meds when needed.
. Performed daily chores.
. Assisted with grooming and meals
KFC
Centreville, Al 09/09-01/10
Customer Service
. Meet and greet customers while taking orders and ensuring prompt and
quality service to the customers and company satisfaction
ZLB Plasma Services
Louisville, Ky
11/07-3/08
Phlebotomist
. Trained to prep/perform aseptic techniques prior to prepping donors
for Plasmapheresis.
. Responsible for keeping six donor beds full throughout the day.
. Trained to react to medical situations that may occur.
Volunteer work:
Christmas Bell Ringer for Charities for Salvation Army
Food server with Bridges of Hope
Work with children's schools for fundraisers
Kids Caf
Contact this candidate