Customer Service Quality Assurance

Stephen Waugh

**** **** ****** *****: ***-***-

*515

Des Moines, IA 50311 Email:

**********@*****.***

Objective: Obtain a position in customer service or property management

where I can maximize my skills.

Professional skills:

. 7 years of maintenance and leasing experience

. Team player with strong team building background

. Flexible professional who enjoys learning new skills and quickly

adapts to organizational changes

Experience

1/2009 to 9/2010 National Management Corporation

Site Manager and Maintenance Technician Clive, Iowa

. Leased and maintained 96 rental units in 3 rural cities

. Followed USDA guidelines for tenant selection including Section 8

. Responsible for collection and deposit of rent and other monies

. Purchased office and maintenance supplies

. Accountable for all unit turnovers to include upkeep

10/2003 to 10/2008 Nationwide Insurance

Quality Assurance Analyst Des Moines, Iowa

. Quality control to include auditing work performed by other employees

. Responsible to ensure procedures and guidelines were followed

. Provided feedback and mentoring to employees

. Answered help desk calls from employees in multiple locations

. Trained new hires and employees in all locations

1/2001 to 10/2003 Compass Expediting

Courier Des Moines, Iowa

. Accountable for pickup and delivery of time sensitive packages and

documents

. Delivered confidential items to the Polk County Court System

. Picked up Federal Reserve checks which included delivery to the

airport

. Responsible for nightly delivery of blood to Kansas City

4/2000 to 12/2005 Metropolitan Properties

Site Manager/Maintenance Des Moines, Iowa

. Helped open two large properties for occupancy

. Responsible for maintenance for 52 rental units

. Landscaped the entire property upon conversion from parking lot to

courtyard

Education Southeastern Community College Burlington, Iowa

1984-1985 General Studies with an emphasis on business and customer

service

1979-1983 Burlington Community High School Burlington, Iowa

Qualifications Knowledge of USDA and Section 8 Guidelines

Proficient in Microsoft Office

10 + years of experience in customer relations

Affiliations Member of a fund raising organization for HIV +

People

Neighborhood garden club

References available upon request

Contact this candidate