Customer Service Manager

Erika Amacher Phone: 773-***-**** Green Bay, WI

Email: *****.*******@*****.***

Objective: To find a position that is both challenging and rewarding

where my skills and knowledge will be

expanded; within a company that strives to create a

motivating and enjoyable atmosphere.

09/10 to present Quality Inn and Suites, Green Bay, Wisconsin - A

hotel in the heart of Green Bay where the details are what

matter most; from helping one night guests to

taking care of long term stays and where a smile

and great customer service goes a long way.

Guest Service and Reservation Agent - Provide extreme customer service by

taking care of our guests needs;

from being available at the front desk to help them with

their reservation to providing

information about our incentive programs.

o Provide guests with excellent customer service while they

check in and out of their room

o Act as hotel concierge and assist guests with all

reservation needs and directions

o Train staff on proper customer service, computer

system and daily operations

o Create a variety of business letters as well as the monthly

news letter

o Assist housekeeping with laundry, cleaning schedules, and

maintaining a clean lobby

04/10 to 08/10 Bistro 42, Door County, Wisconsin - bistro style

restaurant specializing in rustic sandwiches, homemade soup,

Seasonal Position brick fired pizza along with a wine bar

that complimented their elegant dinner menu.

(located in the Door Peninsula Winery)

Front House Manager / Assistant Manager - Managed and worked with staff to

provide our customers with

an enjoyable experience while trained staff on customer

service, and proper wine service.

o Trained staff on POS system, how to serve and about wine

and proper presentation

o Performed bartender, hostess and server duties on regular

bases

o Managed and organized front of house duties for lunch and

dinner and for large events

o Was a fill in a cook for the pizza, salad and sandwich

station

o Completed all inventory, ordering, hiring, and payroll

paperwork

02/08 to 08/09 Premium Espresso, Chicago, Illinois - Lavazza, an

Italian style boutique restaurant specializing in an assortment

of salads, sandwiches, and homemade pastries

while offering the finest quality of coffee not

only in taste but by creating a piece of latte

art.

Assistant Manager- Managed and trained staff while helping with front and

back of house

operations and assisted the marketing director with

displays and advertising.

o Trained staff on POS system, to prepare menu items, how

the espresso machine works

and to create latte art both in free pour and etching

styles

o Worked register, espresso bar and prepared bakery and menu

items.

o Organized catering events and led the chocolate tour events

o Managed the bank, inventory and any corporate paperwork

that was needed

03/07 to 02/08 Cafe Descartes, Chicago, Illinois- A caf that

provides a place to enjoy a cup of coffee a small rustic menu as well

as a stimulating conversation in a fast paced

world.

Lead Barista, Supervisor - In charge of morning operations, supervised

register transactions and ran the

espresso bar and created displays to boost sales

o Handled all vendor transactions including ordering and

receiving

o Operated the register and espresso bar

o Trained staff and completed monthly schedules

Educational Experience: Hotel and Restaurant Management, Interior Design,

Photography, Photoshop, Illustrator, Auto

CAD, Manual Drafting, Art History, Architectural

history, Textiles, POS

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