Customer Service Manager

Summary

Accomplished manager seeking a challenging position in a fast paced, and

positive environment that allows for personal growth and advancement.

Experience in leading teams, loss prevention, inventory, visual

merchandising, shipment, sales analysis, and consistently delivering sales,

profit and organizational improvements. Recognized for the ability to

achieve excellent results through leadership, teamwork, "up-selling", and

exceptional customer service.

Experience

store manager, geox respira santa clara,ca 2008-present

Manage total store level operations, including staff hiring, training,

evaluations, and work schedules.

Handle budget planning and tracking, accounting and payroll.

Coordinate inventory control, receiving, merchandising and store

maintenance.

Direct loss prevention initiatives.

Deliver excellent customer service and resolve all store problems.

Top store in district on numerous occasions.

Recognized consistently, for top numbers amongst fellow store managers.

assistant manager, wet seal inc. santa clara, ca 2007-2008

Responsible for overseeing the entire store operations, and employees.

Assisted store manager in all areas of store resets, store openings, and

events.

Handled sales tracking and reporting, and inventory control.

Trained and supervised full time and part time personnel.

Worked to confirm and verify shipments.

Managed all aspects of merchandising, window displays and stocking.

Ensured excellence in customer service and resolved all problems at the

store level.

EDUCATION

Prospect High School/ De Anza College

Metro Adult Ed

Currently Enrolled/ Business

High School Diploma Major

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate