Manager Customer Service
Resume:
SHANNON YUNGWIRTH
Pittsburgh, PA 15239 e-mail:
**********@*****.***
PERSONAL SUMMARY
Results- oriented manager seeking to leverage extensive background in
recruitment, employee relations, training and performance appraisal in an
entry-level human resources position. Highly motivated to contribute to a
company's HR division.
EDUCATION
Masters of Business Administration, Specialization in Human Resource
Management (2009)
Ashford University - Clinton, Iowa
Bachelors of Business Administration (2006)
University of Pittsburgh - Pittsburgh, PA
PROFESSIONAL EXPERIENCE
Tuxedo Junction, Monroeville, PA
2010-Present
Branch Manager
. Responsible for daily operations of store including the recruitment
and management of employees, P&L, and implementation of store
policies and procedures.
. Chosen by Vice President of Operations to attend one-on-one
training with Top Regional Manager at Buffalo Branch.
. Achieved Certification as a Formalwear Specialist of America.
Citizens Bank, Monroeville, PA
12/2008-2010
Banker/Client Services
. Achieved 100%+ rating for all personal goals set by branch
management.
. Appointed Branch Loan Liason to coordinate branch loan applications
(processing and closing) with Loan Division.
. Personally assisted over 100 customers per day with their banking
needs.
SHANNON YUNGWIRTH
PAGE TWO
Max and Erma's, Monroeville, PA
04/2005- 05/2009
District Training Coordinator
. Responsible for the orientation and training of new team members in
district.
. Assisted in the grand opening of two new stores with executive team
and store management.
. Increased store volume by 40% through implementation and enrollment
in Customer Loyalty Program.
AT&T (Act1), Wheeling, WV
07/2008- 12/2008
Staffing Coordinator
. Responsible for the recruitment, and hiring of a new 300 person
call center.
. Managed marketing efforts with local media to gain prospective
employee interest.
. Participated in job fairs, administered placement tests, reviewed
resumes, scheduled interviews, ordered background checks and drug
testing.
PROFESSIONAL DEVELOPMENT
Government Banking Regulations Training (Reg. D, DD, E, O, Z)
Security and Fraud Training
Privacy and Customer Service Training
T.I.P.S. Certified (Max and Erma's Corporate Training)
VOLUNTEER ACTIVITIES
National Autism Society of America
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