Manager Sales
Resume:
STEPHEN NOVAK
Pittsburgh, Pennsylvania 15227
Home 412-***-****
*****.******@*******.***
Career Objective: A career in management that will best utilize my skills and experience in
a capacity which offers continued growth and advancement.
November 2005 – Present XO Communications Pittsburgh, PA
Sales Manager
Opened Pittsburgh office.
Devised business plan to penetrate Pittsburgh market.
Responsible for sales and installations in all of Allegheny County.
Personnel management including recruitment, training, monthly evaluations, yearly
reviews, counseling, performance and disciplinary programs and terminations.
September 2004 – November 2005 BCK Communications Pittsburgh, PA
Director of Operations
Opened the Pittsburgh office for BCK Communications.
Recruited, hired and trained office staff. Also responsible for hiring and managing the
Independent Contractor staff to install satellite systems, including all aspects of personnel
management of this staff.
Responsible for a quarter million dollar DirecTV satellite inventory.
Manage and dispatch all installation and repair staff with a 75% completion ratio of all
orders sent from home office call center.
June 2002 - August 2004 Novak Solutions Group LLC. Pittsburgh, PA
Partner
Telephony/Information Systems Consultants
Sales agent for Raytheon Corporation
November 2000 - May 2002 Qwest Communications Pittsburgh, PA
General Manager
Responsible for developing and building a fiber-based Metropolitan Broadband Network
providing high speed On-Net capabilities to large customers in Pittsburgh.
Researched and assembled a high performance engineering and project management team.
Directed sales that resulted in building direct Qwest access to ten new locations.
Exceeded all key performance and revenue indicators.
Responsible for $10 Million budget.
September 1990 - November 2000 MCIWorldcom, Inc Pittsburgh, PA
Formerly Centex, MFSI,Worldcom
January 1999 - November 2000
National Account Manager
Responsible for sales and retention of named accounts totaling more than $5 million
dollars in revenue per year.
Accountable for growing named accounts revenue by more than $200K.
Awarded Masters Club December 1999, Presidents Club March 2000.
STEPHEN NOVAK
February 1996 - January 1999
City Manager, Pittsburgh
Worked directly with VP/GM Mid-Atlantic region. Responsibilities included the
following:
Personnel Management (all aspects)
P & L responsibility
Day to day operations (sales and service all aspects)
September 1990 - February 1996
Mid-Atlantic District Service Manager/Branch Service Manager
Worked directly with the Vice President of Member Services, was accountable for facets
of district performance, service management and administration.
Personnel management including recruitment (screening, behavioral interviewing, hiring),
training, monthly evaluations, yearly reviews, counseling, performance and disciplinary
programs and terminations.
Continuous process of developing and implementing branch processes and procedures
district-wide. Reevaluation and modification as necessitated by market.
Accountable for $1 million + budget for all administrative and operating costs (exclusive
of sales salaries)
Maintenance of membership base consisting of billings, technical problem resolution,
overseeing conversions, geographic expansions and business development, new service
implementation, upgrading existing services, problem resolution and vender management.
Development and ongoing support of software and hardware vender relations including
regional Bell Operating Companies.
President’s Circle Award recipient 1991, 1992, and 1995.
1989 -1990 Shenango Group, Inc. Pittsburgh, PA
Communications Specialists
Worked directly with the President of MIS. Responsibilities included maintaining
telephone and computer systems at all company locations.
Maintained data terminals, printers, voice and data networks, and controllers for all
company locations in the United States and Canada.
Redesigned and installed Ethernet L.A.N. at Pittsburgh location.
Installed automated attendant and voice mail system at Pittsburgh location.
1969 -1989 AT&T Information Systems Pittsburgh, PA
Account Executive/AT&T First Level Manager (1984-1989)
Responsible for representing AT&T Information Systems and AT&T Communications.
Specific responsibilities and achievements included the following:
Servicing existing accounts, acting as agent between accounts and local Bell Operating
Companies, coordinating repairs.
Prospecting, qualifying and selling new accounts, and coordinating installations.
Champions 1985, Pacesetters 1986, Trailblazers 1987, Achievers Club 1985 and 1987.
Customer Service/Management Technician (1983-1984)
Responsible for installation and repairs of complex telephone systems for major accounts.
Private Branch Exchange Technician (1969-1983)
Responsible for installation and repair of telephone systems, both simple and complex.
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