Customer Service Manager
Resume:
Lori Marie Bricko
Marion, WI 54950
715-***-**** Cell
OBJECTIVE: I have been thoroughly trained in most areas of management and
financial service with a track record for success. I am versed in many
computer programs that are useful on the job. I have been cross-trained to
assist personnel in their job missions. I am a people person and someone
who works well with all levels of staff. I have excellent phone
capabilities and a very pleasant attitude that has helped me deal with many
areas of customer service. I have the proven ability that can work under
pressure for those results any company may need.
When we have the opportunity to meet, I'll elaborate on my work experience,
which seems to complement your needs, and supply you with strong
references. I can be reached at 715-***-****. I am looking forward to
discussing the position with you.
Sincerely,
Lori Marie Bricko
EMPLOYMENT:
06/28/2010-10/22/2010
Employment Options
Creative Converting
255 Spring St.
Clintonville, WI 54929
FLEXO-NAPKIN ASSISTANT (MACHINE #271 & 320):
-printing press set up procedures
-slide printing plate on mandrel and lock down
-change blades and seals on chambers and clean
-set ink chambers
-get ink and put ink in proper place
-reverse ink out of chambers and hoses
-replace ink pail with wash pail
-reverse wash water clean ink chamber
-clean anilox
-change anilox sleeve
-put ink pail lid on correctly put on ink cart
-replace paper around ink pails and machines
-clean sinks, brushes, scrapers
-check hoses and connections to ink chambers
-wash the plates
-take plates to proper station
-wash hoses and filters
-start ink pumps
-changes hoses on pumps
-wash cycles on chambers
-labels and printer
-verify upc labels
-put labels on applicator
-how to set up and clear messages on printers
-verify corrugate labels
-change printer ribbons
-label stock print and apply applicator
-make adjustments to labels
-check wrap for size
-change and splice poly roll
-set up poly roll
-clear jams in wrapper machine
-check packages for open seals
-how to turn on wrapper and open for jams
-help operator when needed
-take garbage out and clean station
-check packages for cutoffs and cracking
-help one on one with operator on packaging problems let them know what you
see
-replace napkin bins when full and get new bin
-open all BAD packages and disguard napkins in bin and wrap in garbage
-check computer for job of the day and what we all need for it
(labels,corrugate,trays,ect)
-pack boxes with correct number of packages
-punch into system and out for daily work start and end shift
-verify upcs and case labels
-give copy of upc and case label to operator daily for each new job to
verify correct
-stack cases on pallets wrap to send to warehouse
-write down how many pallets do daily on log sheet and any problems daily
-safety shut off switches
-know evacuation diagram
-know where eye wash station is
-location of fire extinguishers
-understand lock out/tag procedures
-location of MSDS information
-know about safety guards
-be aware of safety for self and others working with at all times
-where to get supplies needed for daily work
-how to make blades for machine
-how to make proper boxes when needed
-how to order corrugate, poly, trays for daily work
-how to locate and find and sign out labels
-be ready and on time to start at workstation
-help others when needed (filled in on other machine when needed a catcher
(270)
-help in display to make trays when needed
-make sure everything properly filled and ready for next shift taking over
-fill supplies when needed
-fill out proper time card sheets for creative converting and for
employment options
-have supervisor sign timecard sheet weekly
-
07/08/2002-10/05/2009
Co-Vantage Credit Union
723 6th Avenue
Antigo, WI 54409
CALL CENTER REP 2/ FSO:
-handling transactions for members beginning to end
-check handling
-computer skills: symitar, outlook, word, internet explorer, application
xtender, timeclock system, cisco phone
system (know phone system and procedures),
supervisor desktop,excel
-account manager
-application processing, taking loan applications, kwik cash, credit cards,
auto loans, recreational, personal,
savings secured, notes, holiday bucks, private party
-collections, notes, delinquencies, charge off accounts, judgements
-credit reports: transunion- pulling them and reading them
-payrolls: setting up payrolls, running payrolls groups/monthly, batch
control, EFT's
-loan projections, payoffs, payments, loan information
-opening and closing procedures
-cross-selling of products we offer
-balancing transactions daily
-closing and opening accounts
-wire instructions both incoming and outgoing
-service fees
-answer members calls promptly being always at my desk and ready
-voice mail, take messages, set up appointments, direct phone calls
-information on statements
-professional phone skills
-order checks from Liberty
-balance member accounts
-credit card payments
-fax/copy
-corporate checks
-home banking, e-mails, message board, message center
-post gas, water, and WPS bills
-deposits and transfers
-loan accounts, questions, and information
-giving out interest rates and CD rates
-working receptionist area when needed
-financial services
-set up payroll deductions and automatic transfers
-TEX and E-TEX
-debit cards, ATM cards, card management system
-top rep to number of calls answered
-good phone voice and good phone skills
-good computer skills
-attends in house training and staff meetings
-promote GAP, MRC, life, disability and CUNA mutual insurance
-member surveys good
-flexible scheduling, team player, willing to switch with others
-referrals to Dan Jackson for member financial program
-indirect loans process
-figuring out debt ratio, unsecured debt, net income, gross income, loan
payoffs
-NADA, loan values, collateral
-OFAC
-repossessions and for sale items
-Wisconsin Limited Line Credit Insurance
-STAR and MERIT programs
-member cards and payment cards
-HSA (Health Savings Accounts)
-courtesy pay
-stop payments and fees
-procedures of credit union
-security policy and alarm call procedure
-effective dating
-direct deposits
-verify account information
-regulation D compliance
-dealing with upset members
-address and account changes
-handling member questions courteously and efficiently
-GL accounts
-check digits for check printing and direct deposit
2000-2002 PIONEER CREDIT UNION
1305 E. Green Bay Street
Shawano, WI 54166
TELLER:
-perfect balancing record (every month to date)
- computer skills( microsoft excel, outlook, internet explorer, application
extender, guicube, microsoft word, printshop, optical..)
- Homebanking, Emails
-cross sells of our products (top seller)
-cash handling
-balancing drawer and transactions
-check handling balancing and transactions
-filming checks and encoding checks, also sending to corporate
-coin machine balancing
-shipping of coin to corporate
-making out corporate checks and money orders
-1st certificate log person and ship to corporate
-1st vault responsibility person (buying/selling to employees/ buying from
corporate/balancing of vault cash daily)
-1st bait money person (verifying bait money monthly of each employee)
-1st cash verification person (verifying each employees cash daily,
balanced or not, before they confirm for the day)
-travelers checks and balancing them
-safety deposit boxes
-bulletin board setup and planning
- fax / copy/ laminate
- inner office mail also post office mail run person
-open/close branch procedures with responsibility over branch keys
-credit card payments and cash advances
-answer phones/ messages/ set up appointments/set up appointments for loan
officers and myself
-business deposits/ fed tax deposits/ CTR reports
-MEETING team motivator CROSS-SELLING motivator
-closing accounts/ updating accounts
-filing accounts in members files
-check holds/ stop payments / wire transfers
-
check copies/ statements
-night drop/ mail deposits
-chex systems on accounts for records
-1st person ordering of member check orders/do check orders CLARK AMERICA
-balance checking/ savings accounts for members
-pay loans payments
- Train the Trainer ( All new employees get trained by myself )
- bulletin board setup and planning
- inner office mail/post office mail run person
1992-2000 Best Western Village Haus
201 Airport Drive
Shawano, WI 54166
ASSISTANT KITCHEN COORDINATOR
- Food Manager
- Advertising Designer
-Personal Party Organizer
-Chef
-Employee Supervision
-Inventory
-Product Ordering
-Customer Service -Organized Employee Schedules
-Garnishing Artist
- Computer skills
-Cash Handling
-Telephone Skills
-Customer Relations
1989-1992 PERKINS OF SHAWANO
1398 E. Green Bay Street
Shawano, WI 54166
(715)- 526-2900
ASSISTANT CHEF
-Preparation of meals
-prep cook
-dishwasher
-training of new employees
-overlooking my employees on my shift
CAREER RELATED:
1998 Adult and Infant, and Child CPR and First Aid Certified
1999 Adult and Infant, and Child CPR and First Aid Certified
2000 Adult and Infant, and Child CPR and First Aid Certified
2001 Adult and Infant, and Child CPR and First Aid Certified
2002 Adult and Infant, and Child CPR and First Aid Certified
2003 Adult and Infant, and Child CPR and First Aid Certified
2004 Adult and Infant, and Child CPR and First Aid Certified
2005 Adult and Infant, and Child CPR and First Aid Certified
Resident Intermediary Individual Credit License of Business Insurance in
the state of Wisconsin
Effective: 3/26/2004
Expiration: 2/15/2012
License#: 2442284
EDUCATION:
1992 Shawano High School
1993 Barton Correspondence School Medical Assistant
1997 International Food Safety Council
1998 Restaurant Manager Certification ID # 95-9703241
2000 Security Issues seminar NWTC
2001 Sales and Service seminar NWTC
2001 STAR program credit union orientation #S010
2001 STAR program member relations #S020
2001 STAR program security #S030
2002 STAR program money and negotiable instruments #S100
2001 STAR program member services #S110
2001 STAR program cross-selling #S120
2002 STAR program the lending process #S200
2002 STAR program lending products and regulations #S210
2002 STAR program collections #S220
2003 STAR program basic accounting #S300
2003 STAR program accounting for credit unions #S310
2003 STAR program credit union financial analysis #S320
2003 STAR program mortgage lending #S410
2003 STAR program loan marketing #S420
2003 STAR program improving and maintaining quality service #S500
2003 STAR program successful sales techniques #S510
2003 STAR program interpersonal skills understanding your impact on
members #S520
2002 STAR program credit union technology #S600
2002 STAR program working with technology #S610
2002 STAR program serving members with technology #S620
2002 STAR program loan interviewing #S700
2002 STAR program loan underwriting #S710
2003 STAR program loan servicing #S720
2003 STAR program opening new accounts #S800
2003 STAR program individual retirement accounts #S810
2003 STAR program investment choices for members #S820
2002 STAR program preventing fraud #S900
2000 STAR program security issues #S910
2003 STAR program develop a career plan #S1000
2003 STAR program write efficiently #S1010
2003 STAR program make work manageable #S1020
2001 STAR program working efficiently with difficult members and staff
#S1100
2001 STAR program helping members understand and solve problems #S1110
2001 STAR program using technology to improve member service #S1120
2003 STAR program financial management made easy 1 #S1200
2003 STAR program financial management made easy 2 #S1210
2003 STAR program member service exceeding expectations #S1300
2003 STAR program financial counseling for members #S1301
2003 STAR program transitioning from staff to management #S1302
2003 STAR program communications and telephone skills module #s1303
2003 STAR program successful collections #S1310
2003 STAR program robbery prevention and preparation #S1320
2003 STAR program bankruptcy and court proceedings #S400
2004 MERIT program fundamentals of management #M01
2004 MERIT program business communications #M02
2004 MERIT program recruiting, interviewing, and selecting employees
#M03
2004 MERIT program training and orientating employees #M04
2004 MERIT program delegating for results #M05
2005 MERIT program managing employee performance #M06
2005 MERIT program managing teamwork #M07
2004 MERIT program process improvement - achieving quality together
#M08
2004 MERIT program developing exceptional leadership #M09
2004 MERIT program strategic thinking and planning #M10
2004 MERIT program compensation systems #M11
2005 MERIT program workplace diversity #M12
2005 MERIT program employment law and preventing sexual harassment
#M13
2004 MERIT program interpersonal skills - understanding your effect on
others #M15
2005 MERIT program leading and managing credit union sales #M16
2005 MERIT program credit union financial management for non-financial
executives #M17
2004 MERIT program asset liability management for executives #M18
2004 MERIT program managing change #M19
2004 MERIT program managing technology #M20
2005 MERIT program investments #M21
2005 MERIT program home equity #M22
2005 MERIT program loan pricing #M23
2004 MERIT program security administration #M24
2005 MERIT program managing the problem employee #M25
2005 MERIT program marketing management #M26
2005 MERIT program managing advertising guidelines #M27
2004 MERIT program developing retail marketing #M28
2005 MERIT program providing loans to small businesses #M29
2005 MERIT program managing financial education programs #M30
2004 MERIT program budgeting and accounting for non-accounting
managers #M31
2005 MERIT program community involvement and outreach #M32
2004 MERIT program financial analysis - tools for decision making #M33
2005 MERIT program career mapping for you and your staff #M34
2005 MERIT program managing through motivation #M35
2005 MERIT program on-line security #M36
2003 Certificate of Achievement for completion of TIPS (treating
insurance as part of the solution)
2004 Completed Wisconsin Credit Insurance Exam
2009 64 DVD's Compliance Self-Study courses Program
CERTIFICATES AND PINS:
2001 member service level 2
2002 member services
2002 credit union security
2002 credit union technology
2002 consumer lending
2003 loan officer
2003 savings plus
2003 credit union accounting
2003 advance lending
2003 Washington award
2003 financial management
2003 credit union sales
2003 professional development
2003 Lincoln award
2003 STAR program completed
2004 credit union management award
2004 Sapphire award
2005 Ruby award
2005 Emerald award
2005 Diamond award
2005 Amethyst award
2005 MERIT program completed
2009 DVD self study certificates
2/2003 ABOVE AND BEYOND AWARD
7/2005 FOUNDATION OF ANY GREAT ORGANIZATION IS ROOTED IN SERVICE
AWARD
EMPLOYMENT REFERENCES
Vicki Perrot
Vice President- Call Center
Co-Vantage Credit Union
723 6th Avenue
Antigo, WI 54409
Cheryl Fleischman
Co-Vantage Credit Union
Call Center Rep 2
723 6th Avenue
Antigo, WI 54409
Diane Brenkaus, BRANCH MANAGER
Pioneer Credit Union (Velp Branch Location)
Velp Ave.
Green Bay, WI 54115
Bonnie Manthey, BRANCH MANAGER
Pioneer Credit Union (Shawano Branch Location)
1305 E. Green Bay St.
Shawano, WI 54166
Keith Wagner
Vice President Lending
CoVantage Credit Union
723 6th Ave
Antigo, WI 54409
Roger Hoffman
N5889 Old Keshena Rd
Shawano, Wi 54166
Emily Grosskreutz
Creative Converting /Operator/machine #271
255 Spring St
Clintonville, Wi 54929
PERSONAL REFERENCES
Rebecca Kunst
132 Weix St
Antigo, WI 54409
Patti Marohl
1139 S. Lafayette St
Shawano, WI 54166
Melissa Moore
828 E Richmond St
Shawano, WI 54166
Sherry Reinke
604 S. Union St.
Shawano, WI 54166
Edward Schad
126 E Freiburger Ave
Antigo, WI 54409
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