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Sales Customer Service

Location:
Danville, CA, 94506
Posted:
March 09, 2010

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Resume:

KENT M. KILLMER

925-***-**** / Danville, CA ***** / abh1lh@r.postjobfree.com

VP STRATEGY & CORPORATE DEVELOPMENT / M&A

Drives Organizational Strategy / Negotiates M&A / White Labels / Alliances / Change Management

Financial Services / F500 / Software / Acquisition Officer / Global – Matrix’d Leader

• Negotiated Enterprise Risk Management / Content Monitoring offering with floppy disk founder.

• Spearheaded financial services increase of 82% in one-year turnaround from 20% prior decline.

• Aided in drafting, lobbying and effecting HR 2234, Debt Collection Improvement Act of 1996.

• Led team to effect $250,000,000 outsourcing agreement with US Dept. of Education.

• Increased volume 3X on two troubled BPO products as North American Chief Sales Officer.

• Hand picked by billionaire founder Chairman as Acquisition Officer after trading across from him.

• Led McKinsey mapped cross-functional, transformational strategy for EDS’ US Financial Services.

Repeatedly leads turnarounds of Corporate Strategy, Sales and Marketing functions.

Drives strategy cross-functionally with triumvirate strengths of Sales, Finance and Marketing.

EDUCATION

MBA(s) / Marketing & Finance (Dual) Xavier University Cincinnati, OH

BS / Engineering & PE Kansas State University Manhattan, KS

EXIGEN SERVICES, San Francisco, California 2008 – 2009

(Eastern European / US global offshore outsourcer of Agile Application Development. CMMI Level 5 Inc. 5000. 2,000 employees, $100 million.)

CHIEF SALES & MARKETING OFFICER (08 – 09)

Led Sales & Marketing function globally with twenty (20) direct reports initially. Delivery from Latvia, Russia and Ukraine.

• Reporting to CEO, was initially brought in for growth. Interviewed forty. In the first two weeks market free-fall of

44% cancellations and investor’s native country with 960% inflation, the objective swiftly transformed to triage.

• Slashed marketing budget $4.9 to $0.75 million. Effected three deep RIF’s eliminating 87% of Marketing Staff.

Drove web site re-design, branding identity, SEO, and demand-gen campaigns. Crafted new corporate

presentation and executive compensation plan. Over-hauled reporting processes, pipeline, and CXO debrief

expectations. Doubled gross pipeline in eighty days. Projected to hit Q2 Plan.

EDS, San Ramon, California / Plano, Texas 2002 – 2006

(Electronic Data Systems – World’s 2nd largest systems integrator / outsourcer of technical solution. F100, 120,000 employees, $21 billion.)

PORTFOLIO EXECUTIVE – US FINANCIAL SERVICES (03 – 06)

Key change agent for EDS’ transformation to a Portfolio driven company. Portfolio driver for all of US Financial Services

$2.0 billion book of business between Portfolio, Sales and Delivery. Q1 at 205% of Plan. Made annual plan by July ’06.

• Initially with eight (8) reports focusing on key (top 20% Tier 1 & SMB) vertical transactions. Lead Portfolio

transformation for US Financial Services ILT (US Industry Leadership Team). One of five Leader votes required

to determine if every pursuit moves forward or is disengaged. Set “Best Practices” for international thought

leadership. Worked with Office of MYP (Multi-Year-Plan)-enterprise wide cross functional PMO to drive change.

• Recognizes, negotiates and enables bleeding-edge, emerging technologies into EDS’ reference architecture.

Negotiated initial cornerstone for EDS’ Content Monitoring offering. Mitigates risk with SOX / GLBA / CA SB1386

/ ITAR and Basel II. Led ten figure “Market Maker” white labeling opportunity. Member of EDS’ Top 1500 Execs.

(02 – 03)

REGIONAL ALLIANCE EXECUTIVE – WESTERN REGION

Propagated key alliances goods and services throughout traditional outsourcing channels. Focused on assimilation and

transference of new offering learnings through go to market and alliance exchanges. Initial gate / review point.

SR. SALES EXECUTIVE – WESTERN REGION (02 – 02)

Senior-most Leader on leading edge technology pursuits and larger accounts in Consumer Industry and Retail sector.

KENT M. KILLMER

ADP, INC., San Ramon, California 1997 – 2002

(Automatic Data Processing – Claims Solutions Group. 7th largest software company. Focused on Automotive and P&C Insurance verticals.

BPO space. Fortune 300, 40,000 employees, $7 billion.)

SR. DIRECTOR / VP SALES NORTH AMERICA (00 – 02)

Continent’s Chief Sales Officer with co-P & L over all Line of Business’ products. Sales team of seventy-six. $50 million in

new and $275 million in recurring revenues. Nine direct reports – lead other leaders. Automotive & P&C Insurance space.

• Turnaround business unit’s sales as numbers were 20% - 60% south of plan on a per product basis. Trebled velocity

in 90 days. Improved annual revenue $1,000,000 and enhanced NOI $1,400,000. Drove 25% of all salespersons at

Plan to 70% in five months. Hit 100% of monthly Plan at month five. President’s Club winner.

(99 – 00)

NATIONAL DIRECTOR STRATEGIC ALLIANCES

Over Line of Business’ largest strategic alliances. Reseller of enterprise accounting package, browser based, web

enabled. ISP LOI with Tier 1 telco and coatings manufacturer. Presidents Club.

• Created this position. Initiated, negotiated, drafted five contracts in one year when none were done in prior years.

Initiated alliance strategy, policy, products, business plans, markets and sales channels.

(98 – 99)

NATIONAL SALES DIRECTOR

National sales responsibility for Division’s highest priced software. Nine direct reports. Locus of E-Commerce.

• Troubled software turnaround. Increased production per man 200%. Sold more than incumbent with 1/3 sales force.

Redesigned compensation plan. 117% of Plan. Presidents Club winner.

(97 – 98)

NATIONAL SALES DEVELOPMENT MANAGER

Created National Inside Sales & Training Departments. Recruited and trained all sales personnel.

• Recruited 36, trained 60 salesmen in 9 months. 125% increase in national sales, with unprecedented 75% of top 20%

of all sales personnel being “Rookies.” Created National Inside Sales Department from core of 3. Recruited Inside

Sales Manager and grew team to 12. Sales increased from $1.2 to $7 million in 9 months. Up 480%.

DCS, INC., San Leandro, California 1995 - 1996

(Nationally ranked financial services firm engaged in outsourcing recovery of delinquent government receivables. High technology used to place

5th nationally with $2 billion inventory. #1 vendor for US Department of Education.)

SENIOR VICE PRESIDENT SALES & MARKETING

Quarterbacked Sales and Marketing to all time high of 82% increase after 20% prior down year – before my arrival. 12

direct reports, 3 VP’s and 9 Customer Service. Led State and Federal governmental outsourcing contracts of $1.6 billion.

• Proposal production leapt 550% with a 33% increase in resources. The team enhanced 10 existing contracts to the

firm’s betterment and added 9 new in FY ’96. Opened two new markets, positioned to open third federal market in

’97. Closed a single $250,000,000 outsourcing agreement with the Department of Education – their largest ever.

• Redesigned RFP processes as to milestones, content and presentation. #1 outsourcing vendor for USA Group,

nation’s largest guarantor of student loans and US Department of Education. Aided in drafting expert testimony and

successful Hill lobbying to implement HR 2234 – Debt Collection Improvement Act of ’96.

CLUBCORP, San Ramon, California / Dallas, Texas

(World’s largest private club company. Acquisition, development and operation of private city, athletic, country clubs and resorts. Portfolio includes 250

clubs and 7 resorts. 12,000 employees and $1.5 billion in revenues.)

VICE PRESIDENT / ACQUISITION OFFICER

Five year Senior Officer, signatory to high-profile transactions. Over acquisitions, JV’s, operating agreements, workouts in 13

western states and Canada. Negotiated The Capitol Club, Sacramento and The Silicon Valley Capital Club, San Jose, CA.

• Hand picked by billionaire / founder Chairman after negotiating across the table from him.

Professional Engineer’s License, Illinois

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