Customer Service Quality
Resume:
Akshayalakshmi.KV
Email: **.**************@*****.***
Work Permit in US: EAD Holder.
Location: Dallas, TX.
Professional Summary:
. More than 4+ years of IT Experience in Quality Assurance in the areas
of Business Analysis, Quality Analysis and implementing QA
methodologies.
. Experienced in Manual, Automation and Performance testing of various
applications using Mercury Tools (Test Director/Quality Center, Quick
Test Professional and Load Runner), Experience includes System,
Functional, Interface, Regression, User Acceptance and Mobile
application Testing.
. Have Good Business knowledge in Insurance, Banking, Credit cards,
Mortgage, Deposits and Air Travel Agency.
. Complete and thorough testing knowledge related to the entire SDLC,
including version and change control and new software roll outs.
. Excellent experience in writing Test cases, Use Cases in effective
Test Plans.
. Involved in QA Life cycle, which includes Design,Developing and
execution of the entire QA Process and documentation of Test Plans,Test Strategy, Test Cases,Test Procedures and Test scripts to
ensure proper business compliance.
. Have hands on experience in testing mobile applications (Native apps
and Web apps) for different mobile OS (Android, iPhone, BlackBerry,
J2ME).Testing experience on actual Mobile handsets and Mobile phone
emulators.
. Experienced in back-end testing using SQL queries, generating reports
to ensure data Integrity and validate business rules,database
applications of (PL/SQL)Oracle8i and SQL SERVER.
. Experienced in Creating and Documenting required test data.
. Expertise in various applications including Client-Server, Web-Based,
Wireless, IMS and Portal application.
. Tested application in various Browsers like IE, Netscape Navigator,
Google Chrome, Safari and Firefox.
. In Performance testing have hands on experience in Generation of
Scripts & V user, Controlling and Monitoring the V host and in Result
Analysis.
. Ability to work collaboratively with Business Analysts, Testers,
Developers and other team members in complex testing projects and in
the overall enhancement of software product quality.
. Have hands on experience in coordinating with offshore and on site
team.
. Ability to work as a part of a team, where deadlines and commitments
matter.
. Demonstrated success many times under aggressive project schedules and
deadlines. Flexible result-oriented and adapt to the environment
quickly to meet the goals of the product and the organization.
. Possess good work ethic and high-level of integrity.
. Delivered 100% quality of the software and zero production defects by
creating strong test cases.
. Expertise in testing methodologies like Black box, white box, BVA,
Equivalence class etc.
. Involved in various levels of System Development Life Cycle (SDLC).
. Have Good knowledge in UNIX and Linux commands.
. Have Good knowledge in Java Standard Edition and Eclipse IDE.
. Have Good knowledge in HTML.
. Good communication skills, including oral, written, and interpersonal.
. Worked with Business team during requirement phase and used to attend
JAD Meetings.
. Have been trained in ITKO - Lisa Webservice testing tool.
. Experienced in creating functional designs and user requirements for
clients.
. Handled team as test lead independently.
. Analytical, methodical, and resourceful approach to problem solving,
identifying and documenting root causes and corrective actions to meet
short-term and long-term business and system requirements.
. Proven ability to quickly learn and apply new technologies with strong
technical background.
. Excellent analytical, problem solving skills and ability to follow
through with projects from inception to completion.
. Trained end users in using Application and Reports. Works effectively
with clients and IT managers and staff.
. Excellent coordination, cooperation and interpersonal skills.
. Profound willingness to learn and grow strong in test methodology.
Technical Skills:
Testing Tools Mercury Suite: Test Director (Quality Center),
Load Runner, QTP, ITKO - Lisa
Defect Tracking Tools Borland Star Team, Test Director (Quality
Center)
Programming Languages Java, C, C++
Databases MS SQL Server 2000, Oracle 8i, MS Access,
Mainframes.
Operating Systems Windows 95/98/NT/2000/XP, UNIX, LINUX, MS-DOS
Browsers IE,Netscape Navigator,Google Chrome,Mozilla
Firefox,and Safari.
Domain Knowledge:
. Have 3+years of Good Business knowledge in Insurance (Auto &
Property), Policy Administration and Claims.
. Have 2+years of Business Knowledge in Banking, Credit Cards, Mortgage
and Deposits.
. Have 2months of Business Knowledge in Travel Agency and Saber
software.
Certifications Completed:
. ISEB-ISTQB Software Testing Foundation Certificate (28-Sep-2008)
. HP Certified Mercury Quality Center 9.2 (31-May-2008)
. HP Certified Quick test Professional 9.2 (31-May-2008)
Work Experience:
UbiComp Solutions - Auto SMS Response (Jul
2010 - till Date)
Mobile Application Testing - Quality Analyst @ UbiComp Solutions, Plano,
Texas
UbiComp is an emerging mobile apps company which is being started with very
small team. Sending Auto
Response through mobile device during Out Of Office (OOO) is the main
functionality of this project.
Responsibilities:
. Developed test case from the Requirement.
. Testing the app in MOTODEV with different Emulator. (By installing
different plug in from open source).
. Designing the UI for Mobile app.
Citi Cards - Sawgrass
(Jan 2009 - Dec2009)
Web Application Testing - Test Lead @ Tata Consultancy Service,
Jacksonville, Florida.
The SAWGRASS is initiative by Citicards to bring all home grown call center
desktop applications (like Customer service, Collection, Sales, Retentions,
Retail Private Label Desktops) into an singe desktop (web based
applications) using Chordian.The SAWGRASS application will be used by the
call center representatives to service the CITI cards customer to perform
all front office functionality. This application is integrated with CTI and
soft phone, all the calls made by the customers will be routed to this
application and then call center agent do the customer service part.
Responsibilities:
. Reviewed Business Requirement Documents and Technical Specification.
. Responsible to setup Assessment meetings to Interact with members of
the product team including the IT team and product managers for better
coverage of testing methodologies and publish the MOM to team.
. Responsible for Application tests to ensure stability of application
by performing high level sanity test by navigating through few
application flows to check application availability before passing it
on for Business Users and also certify application is working fine in
Production environment
. Documented Test plan and test cases corresponding to business rules
and other operating conditions, Wrote Test Cases and Test Scripts for
the functional testing.
. Provide the sign off report to management.
. Assisting the performance team for test execution.
. Supporting for UAT.
Environment:
. QTP, Quality Center 9.2, Java, DB2, IMS, XML, Borland Star team tool,
MS Word.
USAA Insurance - Enterprise and Underwriting Infrastructure
(Sep 2008 - Dec 2008) Database Testing - Test Lead @ Tata Consultancy
Service, Chennai, India.
This is an Enterprise project which involved in gathering and
analyzing the member information from Policy Administration, Bank Accounts,
Credit card, Mortgage and Deposits. Web based application designed to
access the member Information from a Centralized database. Designing of
centralized database is a great challenge.
Responsibilities:
. Define and document clear and complete detailed business requirements
and functional specifications.
. Developed and Implemented Test Automation Framework to ensure software
product quality.
. Documented Test plan and test cases corresponding to business rules
and other operating conditions, Wrote Test Cases and Test Scripts for
the functional testing.
. Performing Functionality, System, and Full Regression testing through
QTP automation process.
. Preparing the strategy document that defines the test environment,
phases of testing, resources required to conduct the effort and
training on the functionality.
. Created end to end Business Scenarios for UAT.
. Planning the work schedule for the team.
. Ensure that as many defects as possible, in both software and
documentation are removed from a product before it reaches the
customer.
. Daily metrics like number of defects per module was reported to the
project manager
. Minimized redundancy in test cases by applying equivalence class
testing techniques
Environment:
. QTP, Quality Center 9.2, Java, DB2, IMS, XML, Borland Star team tool,
MS Word.
USAA Insurance - Selective Consumer Reporting
(May 2008 - Sep 2008)
Web Based Application Testing - Quality Analyst @ Tata Consultancy Service,
Chennai, India.
The project involved in gathering Motor vehicle Report for the given
Driver license. Different rules have been followed when the driver license
is active, inactive, suspended and revoked. Once the Batch is processed
score for that Driver license will be generated at the Back end. Different
releases of the website needs to be tested for regression, integration and
UAT before deploying into the production environment. Three roll out is
completed for this project.
Responsibilities:
. Reviewed Business Requirement Documents and Involved in coming up with
changes in Business Requirements.
. Used GUI, image and database checkpoints to ensure object, image
properties and database content. Utilized synchronization point in the
script when needed. Use regular expressions to recognize dynamic
application objects.
. Parameterized scripts to run with different sets of Test data
simulating different scenarios such as positive, negative, class
equivalency and boundary tests.
. Utilized QTP recovery scenario manager for different types of
exception handlings such as script or pop up error. Ran scripts from
Mercury Quality Center and saved the results in QC.
. Experienced in developing and applying new QA processes and
procedures, test planning and design, according to the development
environment.
. Compare results of previous version with the latest execution to
investigate the performance of the application.
. Utilized Load Runner Analysis tool to analyze the response times of
business transactions under load
. Responsible for mentoring different teams for the training of QTP and
Quality Center.
. Tested the application in different Browsers like IE, Safari, Firefox
and Google Chrome.
. Generating Traceability Report.
. Execution of Test case and Reporting the deviation.
. Document testing results and system issues.
. Executed the Business scenarios during UAT testing.
. Performed back end testing in mainframes.
. Coordinate with Batch team to process the Batch Request.
Environment:
. QTP, Quality Center 9.2, Java, DB2, IMS, Borland Star team tool, IE,
Safari, Firefox, Google Chrome.
USAA Insurance - GA UM Coverage Package (Mar
2008 - April 2008)
Regression Testing - Tester @ Tata Consultancy Service, Chennai, India.
This project involved in Uninsured Motor coverage change in coverage
screen for GA location.
Responsibilities:
. Coordinated with developers and Business Analyst and Prepared User
requirements and developed business and technical specifications in
accordance to business requirement.
. Created test plan, coordinated and implemented Software testing
methodology (SDLC).
. Analyzed System Requirement Specification and Developed Test Plans,
Test Cases.
. Preparation of High level scenarios from Requirement.
. Create Test conditions and Design steps for each Requirement in
Quality Center.
. Map the Test case to the Requirement.
. Performing Functionality, System, and Full Regression testing through
automation process QTP.
. Performed End-to-End testing manually, Involved in cross browser
testing of the application.
. Reporting the test execution status in the Bug Review Meetings on a
weekly basis with the project group.
Environment:
. QTP, Quality Center 9.2, Java, DB2, IMS, SQL, Windows XP, Internet
Explorer, Mozilla and Netscape.
USAA Insurance - First Notice of Loss Report (Dec
2007 - Feb 2008)
Member Access Testing through online - Quality Analyst @ Tata Consultancy
Service, Chennai, India.
First Notice of loss report is new web application designed for the
member to process their claim through online. Auto and property claims are
handled in this project.
Responsibilities:
. Created Functional Design Specification.
. Developed Test Cases from functional requirements and technical
specifications.
. Involved in complete testing life cycle of the project.
. Designed the test cases to satisfy all the functions of the
application.
. Developed test cases, test procedures and test scripts.
. Preparing datasheet.
. Identification and construction of different business flow modules.
. Review of Test Conditions and Test Case.
. Loggings defects in Borland star team and generate defect report.
. Was actively involved with the developers to clarify and resolve
defect issues.
Environment:
. QTP, Quality Center 9.2, Java, DB2, IMS,Borland Star team tool,
Windows XP, Internet Explorer, Mozilla and Netscape.
USAA Insurance - Electronic Property Assignment
(Jul 2007 - Nov 2007)
Web based Application Testing - Tester @ Tata Consultancy Service, Chennai,
India.
Member report the loss to member Service representative. Huge amount
of loss is regarded in the database. This project involved in assigning the
loss to different vendors and proper estimate of the claim is generated
electronically.
Responsibilities:
. Responsible for complete QA Life Cycles, Analyze the Business
Requirement Document, Functional Specification documents to prepare
Test Cases based on the Test Plans and Use Cases.
. Performed Black box, functional testing, integration testing, load
testing, regression and System testing.
. Keeping track of the Hardware Configuration, Operating System, and
Tools Used, Testing types & Results on different software versions.
. Data set up for Test case execution.
. Involved in Functional and Regression testing.
. Finding error logs in mainframe.
. Defect logging in Star Team.
. Handle Defect meeting with client.
. Execution of UAT Scenarios in UAT environment.
Environment:
. QTP, Quality Center 9.2, Java, DB2, IMS,Borland Star team tool,
Windows XP, Internet Explorer, Mozilla and Netscape.
USAA Insurance - Expense Payment
(Feb 2007 - Jun 2007)
Web based Application Testing - Tester @ Tata Consultancy Service, Chennai,
India.
Huge amount of miscellaneous bills is sent to insurance as paper work.
This project involved in storing of Bills electronically and taking the
screen shot of the same. The bills are verified by the representative and
payment is done after verification.
Responsibilities:
. Create Test conditions and Design steps for each Requirement.
. Map the Test case to the Requirement.
. Performed Regression testing.
. Testing of Bills generated to screen shot.
. Execution of Happy path Scenarios in Production Environment.
.Environment:
. QTP, Quality Center 9.2, Java, DB2, IMS,Borland Star team tool,
Windows XP, Internet Explorer, Mozilla and Netscape.
USAA Insurance - Electronic Catastrophe
(Oct 2006 - Jan 2007)
Web based Application Testing - Tester @ Tata Consultancy Service, Chennai,
India.
This project involved in handling claim during catastrophe by
assigning huge loss to group of vendors. Specific group of loss is handled
by certain group of vendors in specific location. By such segregation of
loss the process of handling the huge loss is made easier.
Responsibilities:
. Execution of the test cases.
. Updating the pass/fail status in quality center.
. Performed End-to-End testing manually.
Environment:
Quality Center 9.2, Java, DB2, IMS,Borland Star team tool, Windows XP,
Internet Explorer, Mozilla and Netscape.
Education: Bachelor of Engineering in Electronics and Communication.
Contact this candidate