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Sales Customer Service

Location:
Lake Worth, FL, 33467
Posted:
October 03, 2010

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Resume:

Tavares L. Agurs **** Crooked Fence Dr ~ Lake Worth, FL 33467

404-***-**** ~ abh1kq@r.postjobfree.com

Visual Merchandising ? Inventory Control ? Customer Service ? Sales

Management ? Client Relations

Employee Training and Development ? Team Building / Proactive Leadership ?

Performance Evaluation

Marketing / Branding ? Product Knowledge ? Quality Assurance ? Employee

Coaching and Mentoring

Qualifications Summary

Top-performing, highly-motivated, and results-oriented retail-management

professional and recent fashion-merchandising graduate with over ten years

of experience and an exceptionally strong track record of demonstrable

success in marketing, sales management, visual merchandising, and

organizational leadership. Honest, dependable, and dedicated self-starter

with a history of accurately assessing market trends and customer needs and

employing creative strategies to meet customer needs and best position

companies to maximize profits. Respected natural leader with proven team-

building, coaching, and employee-development abilities and adept at leading

teams to consistently reach or exceed goals/quotas. Creative thinker and

consummate professional who is committed to customer service and total

customer satisfaction.

Core Competencies

. Expertise in visual merchandising and extensive experience developing and

implementing successful merchandising, marketing, advertising, and

branding strategies

. Excels at managing customer expectations while maximizing sales

opportunities and increasing revenues

. Adept at utilizing planograms and other merchandising diagrams

. Passionate and very knowledgeable about the fashion industry

. Excellent communication (both oral and written) and interpersonal skills

to easily and effectively interact with individuals at all levels and

quickly establish trusting rapport with customers

. Thrives in fast-paced, high-energy environments and enjoys collaborating

in a team setting

Professional Experience

Macy's Inc, Atlanta, Georgia 1/02 - 01/09

Sales Supervisor / Key Holder (Departmental Sales)

Directed day-to-day sales operations and oversaw store opening and closing

procedures for the men's apparel department. Established sales goals and

trained, mentored, and led sales associates in reaching and exceeding all

goals and objectives. Supported and advised customers in apparel and

product selection, always ensuring the highest level of customer service

and satisfaction.

. Created fun and exciting incentives for sales associates that increased

team morale and boosted sales

J.C. Penney, Atlanta, Georgia 11/06 - 01/08

Merchandising and Support / Sales

Oversaw receiving, merchandising, rotation, and transferring of store

inventory. Designed merchandising displays to attract customers and promote

sales in the men's, women's, children's, and home-furnishings departments.

Collaborated in directing sales-floor operations and assisted customers at

the point of sale.

. Designed numerous merchandising displays that exceeded company standards

and planograms

. Twice received the J.C. Penney's "Employee of the Month" award

GAP, Inc., Charlotte, North Carolina 5/99 - 12/01

Visual Merchandiser / Sales Associate / Denim Specialist

Led all visual-merchandising efforts and created innovative merchandising

displays for Gap denim as well as men's, women's, and children's apparel,

always ensuring an appealing and inviting atmosphere for customers. Oversaw

sales-floor visual standards and ensured each customer received outstanding

customer service and support in product selection. Assisted clients at the

point of sale via phone and email.

. Formally recognized for excellent performance and awarded supervision of

several areas of the sales floor

. Consistently exceeded personal, daily sales goals

Tavares L. Agurs 6925 Crooked Fence Dr ~ Lake Worth, FL 33467

404-***-**** ~ abh1kq@r.postjobfree.com

Professional Experience (continued)

TJX Inc, Charlotte, North Carolina 2/98 - 2/99

Sales Team Member

Greeted and directed customers, providing outstanding support and assisting

them in product selection and at the point of sale. Continually ensured the

sales floor was fully stocked and visually appealing. Quickly fielded and

resolved all customer issues that arose on the sales floor.

Education

American InterContinental University, Atlanta, Georgia

Bachelor of Fine Arts, Fashion Merchandising / Marketing (graduated in

June, 2009)

Leadership Opportunities

Active Member and Chairperson of Designers Elite (current)

Event Coordinator for the American InterContinental University Fashion

Association (2002 and 2003)

Technical Proficiencies

Microsoft Word, Excel, and PowerPoint

Adobe Photoshop

Proficient in PC and Mac platforms

Oracle and Novell

PeopleSoft

Apple Drawing

IBM Lotus Notes

CAD I & II



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