Software Technician

Peter Carus

*** ***** ****** ****,

Weatherford TX 76088

Home 817-***-****, Mobile 817-***-****, ******@*********.***

OBJECTIVE

Work for a company that utilizes my skills and experience and

promotes the learning and growth of its employees.

QUALIFICATIONS

. Hardware: Installation and configuration experience with wired and

wireless networks, printers, desktops, servers, PDA's, hubs,

switches, routers, fax machines, digital senders, smart phones

. Operating systems: DOS 5-7, Windows 3.11, 95,98, NT 4.0 and Windows

2000 workstation, terminal server and server, Widows XP,Windows

Vista, Windows 7, Novell 3.12 - 4, Pocket PC, Windows 2003 Server/SBS

. Applications: Office 2003, 2007, 2010, Citrix Winframe and

Metaframe, Lotus Notes, Lotus Smart Suite, TAM, Norton Ghost, Norton

Antivirus, Partition Magic, pcAnywhere, Outlook, Sophos, IBM

Director, Track-IT, Remedy, Pointsec,

. Certifications: A+ and MCP

EMPLOYMENT HISTORY

HP/Ericsson . Richardson, Texas . 2010

Desktop Support

. Repair all software and hardware issue with HP laptops and desktops

. Keep inventory of spare and deployed assests at site

. Deploy all HP/Ericsson laptop, desktops, and printers

. Reclaim all Nortel assets

Carus Computer Consulting Corp. . Weatherford, Texas . 2005 to 2010

President/Owner

. run all business operations

. break/fix all user hardware and software

. build pc's for end users

. consult on major technology purchases

. setup all user hardware and software

. create inventory and upgrade paths for consulting clients

Panalpina Inc. . Elk Grove Village, Illinois . 2003 to 2005

SEMW Area IT Support

. support thin client issues

. create documentation for end users on simple processes

. maintain all 100+ area laptops

. setup and administer Windows 2000, Citrix, and Exchange profiles

. handle minor phone issues

. maintain and setup network and local printers

. taught end user classes

Applied Systems . University Park, Illinois . 2001 to 2002

Testing Analyst

. testing current and pending versions of TAM

. handling escalated issues from support

. writing and editing support documentation

. testing compatibility with Microsoft, Novell and Citrix software

. maintaining test network for department

. posted patches for end users

Windows\Systems Senior Support Technician . 2000 to 2001

. troubleshooting and administering software and hardware issues

related to Applied Systems and/or Microsoft products

. setting up printers on both Novell and NT

. troubleshooting Office issues from 4.2 to 2000

. diagnosing connectivity issues

. supervised late shift technicians

. created knowledge base entries for internal and external use

. handled escalated calls from 1st and 2nd level support

Senior Software Support Technician Applied Systems . 1999 to 2000

. remote troubleshooting of Applied Systems software

. basic support of Word, Outlook, and Excel

. resolve 16+ calls per day

. handled escalated calls from first level support

. created knowledge base entries for internal and external use

. supervised late shift technicians

. mentored new technicians

Software Support Technician Applied Systems . 1999 to 1999

. remote troubleshooting of Applied Systems software

. basic support of Word, Outlook, and Excel

. resolve 9+ calls per day

Carus Chemical . Peru, Illinois . 1999 to 1999

Junior Systems Administrator

. setting up and maintaining Dell, Gateway and Compaq workstations

. supporting network of 300+ users on Novell 4.11

. administering GroupWise as the email client and Office 97

Assistant Warehouse Manager . 1994 to 1998

. processing and packaging products for national and international

shipments

. organizing products for shipment

. handling customers' and dispatchers' questions about products

. tracking shipments of products

ACCOMPLISHMENTS

. routinely won Applied Systems support department call resolve

competition

. headed and completed year 2000 readiness and compliance for Carus

Chemical Company

. participated in Labor of Love and Christmas in April, projects

dedicated to rehabilitating homes of low-income families

. voted "Tech of the Month" at Applied Systems several times by peers

and supervisors

. received personal letters from end users thanking me for my

willingness to go above and beyond my job

. lead Windows XP roll out and Office 2003 roll out for Panalpina,

beating the deadline by weeks

. salvaged 6 unusable laptops at Panalpina in my first month on the job

. while in business for myself I double profits every month.

EDUCATION

Illinois Valley Community College . Oglesby, Illinois . 1993 to 1994

University of Illinois . Champaign, Illinois . 1994 to 1996

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