Customer Service Assistant

Sophia Mathew

************@*******.***

** ********* ***, *** ********, 10805

HOME: 203-***-**** CELL: 848-391-

8460

SUMMARY OF QUALIFICATIONS

Dynamic professional with a proven track record of success including

excellent communication, extensive analytical & organizational skills, and

the ability to multitask and to work with diverse groups in various

capacities as a team member.

Applicatio Word, Excel, Power point

ns

Op. Windows 7/XP/Vista

Systems

Education

B.S., Finance, Thomas Edison State College, Dec 2010

Associate Degree in Business Administration, RVCC, May 2009

Synopsis of Experience

04/07 - PNC Financial Services Group - Bank Teller/Customer Service

08/09 Representative

. As a teller responsible for the cash handling and providing

excellent customer experience

. Performe analysis on any discrepancy and report to management

as needed

. Utilize skills to build cross-departmental understanding of

the importance of red flags

. Provide subject matter expertise on the day to day activities

of the teller role

. Positive interaction with clients to understand their needs

and educate them on bank products

. Mentor new tellers and junior members on company products and

functionality Collaborate with internal/external teams as

needed.

11/05-02/06 Costco - Customer Service Rep

. Provided exceptional customer service to all clients

. Performed tasks related to opening and closing of the

department

. Performed duties related to collecting paperwork and stocking

registers

. Interacted with other department teams and business as needed

2003 - 2005 Raritan Valley Community College- Office Administrator for

the office of government relations

. Performed all tasks related to an office administrator

. Maintained close supervision on the daily functions of the

staff

. Ensured the maintenance of a working environment that yields

productivity

. Maintained close supervision on the daily functions of the

staff

. Made essential recommendations to the management regarding

more effective and more organized handling of specific

operations within the institution

. Implemented recommended solutions

. Served as the receiver of important mail, documents and

ordered items delivered

. Mentored junior team members.

. Maintained an effective medium of communication and close

collaboration among the workers in the organization.

02/02 - Central New Jersey Jewish Home for the Aged - Dietary

12/03 Assistant

. Assisted patients on special diets

. Created and updated patient's dietary requirements

. Obtained and tracked patient's dietary history

. Liaising with the dietitian regarding the process of the

patient

. Communicated effectively with a variety of personnel and

demonstrated strong customer service skills. Related

positively, effectively, and appropriately with

residents/patients, families, community members, volunteers

and other facility staff.

. Assured that all areas of dietary responsibilities are met in

a timely and sanitary manner

. Possessed special interest in, and a positive attitude about,

working with long-term care residents/patients and the

elderly

11/00 - Raritan Valley Community College - Teacher Assistant

01/02

. Assisted lead teachers in supervising children in classroom

activities, meals, road trips, teaching etc as needed

. Worked with small children in reading, writing, arts, crafts

and games

. Assisted with lesson plans and instructions

. Handled small groups of children while creating a fun and

educational atmosphere in the classroom

. Communicated with supervisor student activities and possible

enhancements for effective child care

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