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Manager Customer Service

Location:
6840
Posted:
December 08, 2010

Contact this candidate

Resume:

Philippe B

** ****** ** - *** ******, CT *****

Cell: 203-***-****, ************@*****.***

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CFO / Finance Manager

Global finance leadership experience built over 15 years with GE. Robust

finance expertise in working capital management, controllership, US GAAP

and IAS reporting, planning and product profitability coupled with strong

operational focus working with sales, risk and back-office teams.

Recognized as a creative thinker with entrepreneurial mindset, founded

WannaJet.com in 2009.

Other areas of expertise include, due diligence, restructuring/turnaround

and financial services back-office processes.

Professional Experience

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WannaJet LLC - Stamford, CT

2009 - Present

Website that allows travelers to book on-line seats on private jets at a

fixed price for just 20% of the retail price. The concept is to convert

first class commercial travelers to private jet and leverage the under-

utilized aircraft pool in the US.

CEO & Founder

Built with own resources the business from scratch. Focused on business

model and value proposition while outsourcing Marketing/PR and web

development.

. Outsourced the front-end and back-office design to low cost developers

in Romania for a successful launch after just 8 months.

. Designed a fully automated back-office including flight and customer

account management, flight profitability and reporting capability,

invoicing as well as SEO/content management. The monthly running cost

is not exceeding $400 with still a 24/7 call center capability.

. Secured DOT blessing in a very regulated industry.

. Generated 15K visits, 100+ accounts and $20K revenue in less than 4

months.

GE Money - Stamford, CT

2006 -

2009

$24 million consumer lending business with $190Bn of assets, 64K employees

in 40+ countries.

VP Finance Global Operations

Promoted at the global level to roll-out globally, the successful

improvements made in the European operations. Main focus has been to

set up a stand-alone finance organization to support '06/'07 growth,

understand the profitability of the back-office, build controllership

processes and liaise with risk and finance central teams.

. Implemented the 1st global operations on-line reporting tool, which

allowed to build the first P&L for an organization that grew revenue

from $1Bn to $4Bn in 4 years. The tool was such a success that GE

Capital Asia decided to roll-it out across all its business units.

. Drove global operations productivity thanks to new key metrics

reporting focused on origination, customer service and collection

processes. Improved some key ratios by 50%.

. Generated $120MM annualized savings through in and off-shore

consolidation.

. Improved controllership by centralizing internal audit relationship,

driving issue resolution within the allocated deadline and reported to

GE Capital Board and regulator (NYSB).

. Closed the entire sub-prime business and led global restructuring

efforts starting in Q4 '07.

. Brought in to lead CEO quarterly business reviews and global

operations planning session.

. Additionally led operations due diligence in Russia, Ukraine, Morocco

and Hong Kong.

GE Money Europe - London, UK

2003 - 2006

European consumer lending business with $76Bn of assets, 22K employees in

23 countries.

CFO European Operations

Recruited to bring the cost and reporting rigor within the GE Money

European decentralized organization.

. Built stand-alone operations P&L ($1Bn Sales in '05, 9K employees) and

reported $60MM margin

. Designed the first on-line European operations reporting tool.

. Centralized and then managed Europe $2Bn budget and all investments

($120MM CAPEX).

. Drove all productivity, offs-shore transfers and process

simplification projects and exceeded the $80MM annualized savings

target by 30%.

. Led operations planning session and initiated the cross-functional

European reorganization.

GE Healthcare Central Europe - Dusseldorf, Germany

2001 - 2003

Manufacturer of Diagnosis Imaging Systems. GE Healthcare Germany is one of

the most visible country as it is competing in the backyard of Siemens and

Philips.

GE Healthcare in Central Europe was a $300MM business with 600 employees.

CFO Central Europe

Joined GE Healthcare with the mandate to fix controllership and

simplify the legal entity structure. The region was struggling due to

margin leakage, flat sales, employee turn-over and poor processes and

controls.

. Rebuilt a complete finance team in Germany, Austria and Switzerland.

Promoted German finance manager as regional risk manager in charge of

customer financing, receivables and cash. Role ended up being

implemented in every GE Healthcare region.

. Reinstalled controllership in all 3 countries with 100% accounts

reconciled. Revamped closing process to reduce closing cycle by 1

week. Fixed with KPMG a $400MM tax issue by recapitalizing the

business and improving statutory results by 57% thanks to tight cash

management, margin increase of 15% and volume growth of 20%.

. Helped grow market share by 30% by working with sales and GE Financial

Services.

. Closed Frankfurt office to consolidate teams resulting in 50 lay-offs,

sub-leased office for $800K and merged/co-located ultrasound business

reducing finance team by 4 heads.

. Took over manufacturing facility with 50 employees and an output of

150 equipments/year.

FP&A Manager - GE Capital ITS - Munich, Germany

1999 - 2001

#1 IT wholesaler in Germany. Turn-around from $35MM loss to $5MM profit.

Internal Auditor - GE Corporate Audit Staff - Fairfield, CT

1997 - 1999

Financial Audits (GE Capital Bank Poland, GE Plastics Pittsfield, MA, GE

Budapest Bank,

Hungary), Restructuring (GE Financial Insurance Orlando, FL, Polar Air

Cargo Los Angeles, CA).

TLP - GE Healthcare - Paris, France

1994 - 1997

Technical Leadership Program (4 six-month rotations in France, UK and

Milwaukee, WI).

Car designer - Peugeot SA - Poissy, France

1992 - 1994

Program leader for show car at the '93 Paris auto-show. Realized mini-van

dashboard.

Education / Languages

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UTC - The Compiegne University of Technology - Compiegne, France

Post Graduate Program (DESS) - New product introduction with Honors

ESDI - Superior School of Industrial Design - Paris, France

BA Industrial Design

Fluent in French, English and German, learning Swedish



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